TJ MaxxReviews 485

I was very excited to start taking advantage of TJ Maxx's online store. However, my experience with my first order has been horrible. I haven't received my order over 2 weeks after its ship date. The tracking information has said it will be delivered several different times, and then no package. Customer service has been non responsive and impossible to reach, which is unacceptable. TJ Maxx is using a discount shipping service that is known to be unreliable and incredibly slow; the very least they could do is actually respond to the (I'm assume many) issues that arise because of this. I have faithfully shopped with the TJX company for years and spend a lot of money there; this has completely ruined my opinion of this company and they have lost several customers as a result of this terrible experience.

I went to the T. J Maxx on the 28th Street last evening to return a product. I couldn't find my receipt but I did have the product tag with me. Usually when this happens the cashier asks for a drivers licence and then would issue a store credit, which is fair and understandable... And I know this because this had happened to me before at this same location.

However this was not the case last evening! Both the cashier and the store coordinator (don't remember their names) had extremely poor customer service. It was like they had no idea how to read and enter my drivers licence information into the system because my drivers licence is issued in Canada... Which had never been an issue before with any other cashier at this same location!

After waiting for a good 20 minutes, the store manager Jessica finally showed up at the counter, with a very rude tone she told me that she can only accept returns from people who carry valid American ID or an American passport! And that they never accept Canadian ID at their store!

Now someone please tell me if it is fair to be treated this way and that this is not a case of discrimination.

I'm extremely disappointing and hurt and will never return to this store. I will post this on as many websites as I can to make people aware of what is happening at this T. J. Maxx store.

I RECENTLY PURCHASED 4 SCENTED SOY CANDLES FROM T. J. MAXX ONLINE. I HAD NEVER PURCHASED FROM THE ONLINE PRIOR TO THIS ORDER.

FIRST, I RECEIVED THE PACKAGE 3 DAYS AFTER PLACING THE ORDER WHEN I WASN'T EXPECTING IT FOR 5+ DAYS.

SECOND, I OPENED THE BOX AND FOUND EACH CANDLE WAS DOUBLE WRAPPED IN BUBBLE WRAP AND SECURED WITH TAPE. THERE WAS ALSO A LOT OF PAPER IN THE BOX TO CUSHION THEM TO AVOID BREAKAGE.

I WAS PLEASED NONE WAS BROKEN SINCE OTHER RETAILERS HAVE SENT ME CANDLES OR OTHER GLASS ITEMS SO POORLY PACKED THAT SOME GLASS ITEMS BROKEN.

THIRD, T. J. MAXX SPENT THE TIME AND MONEY TO INDIVIDUALLY BUBBLE WRAP, SECURE AND FILL THE BOX WITH PAPER SO THAT I WOULD RECEIVE THE ORDER WITHOUT BROKEN GLASS. THAT'S MORE THAN I CAN SAY ABOUT MIST ONLINE RETAILERS.

There was a time! Isnt that a Michael Jackson tune? Why No it was, nt! Access to products on this website is lacking terribly in logic... I actually tried to buy an article TJMaxx without success,,, The idea that you would actually purchase something seems to take the website into a "Shock Mode" Like the website says"Really, Your Serious?"The layout is without any real imagination,,, Closeouts are really items that cant be unloaded any time of Year! Impulse Buyer Passed you By!