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TJ Maxx

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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TJ Maxx Reviews Summary

The company enjoys a mixed reputation among customers, with positive sentiments highlighting the quality and variety of products available at competitive prices. However, numerous reviews indicate significant dissatisfaction with customer service, particularly regarding online order fulfillment, long shipping times, and complications during returns. Many customers expressed frustration over unhelpful staff interactions and poor handling of defective items, which detracted from their overall shopping experience. This feedback suggests a need for improved training for customer service representatives and more efficient processes for managing online orders and returns to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
99
value
91
shipping
58
returns
70
quality
77

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Wonderful
January 18, 2021

T, J. Max is best online shopping store. I really like it because it always provides me good quality products and rates are also quite low.

Date of experience: December 2, 2016
California
5 reviews
2 helpful votes
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Fabulous Deals
November 30, 2016

T. J. Maxx is an outstanding discount retail clothing store featuring name brand clothing at reduced prices. They also have other kinds of merchandise such as luggage, purses, accessories, furniture, and household items. Shop at your nearest T. J. Maxx and get the biggest bang for your buck!

Date of experience: November 28, 2016
Georgia
7 reviews
19 helpful votes
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Great product's
November 19, 2016

I love this store but I do think they are a little to high on their Price's

Date of experience: November 18, 2016
Texas
7 reviews
1 helpful vote
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Value & price
November 14, 2016

I really love T. J. Maxx because I always find unique items and at a very good price. They have a huge stock almost anything you could be looking for, from shoes to housewares.

Date of experience: November 14, 2016
Texas
23 reviews
26 helpful votes
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Well
October 17, 2016

Got there with daughter she walked out with many items at a better price than at other places, so I like them.

Date of experience: October 16, 2016
GB
6 reviews
0 helpful votes
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Love the Socks
October 15, 2016

My wife drags me here all the time. I usually wait in a chair for her. But then found the cheap prices on socks. Great socks at 1/2 the price. And these are the cool looking athletic socks too.

Date of experience: October 14, 2016
Pennsylvania
25 reviews
3 helpful votes
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Great
October 13, 2016

Love this place. Great products and great prices. Try to get there once a week or every two weeks.

Date of experience: October 13, 2016
Wisconsin
9 reviews
22 helpful votes
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I do not buy from either store online as there are stores nearby my home. There I can try on items to ensure they fit correcty. Love their soaps; hand and soap dispensers which I also give as gifts. Both are great stores to buy from.

JK

Date of experience: October 6, 2016
Illinois
4 reviews
2 helpful votes
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Terrific looks at discount prices. Surpasses many other Clothing Depts.
Give it a looksee! You won't be disappointed. I love my designer labels at a very reasonable cost.

Date of experience: October 3, 2016
Georgia
13 reviews
20 helpful votes
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TJ MAXX
September 27, 2016

I think this site is pretty good. It is easy to navigate so it gets you to where you want quick. I have had no problems from just browsing to purchasing if that is what I want to do. I have been using this site for around 4 months now so far so good.

Date of experience: September 26, 2016
Ireland
8 reviews
0 helpful votes
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Love them
September 24, 2016

I do love shopping here! I wish they would would carry more merchandise. The ocala store is very dirty and uninviting to go into. Quite messy and unorganized. The inverness store is beautiful and maintaned! Makes it a pleasure shopping there!

Date of experience: September 23, 2016
GB
5 reviews
17 helpful votes
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It just takes time to look around each store however, it's worth the time spent as you get good deals. The prices have gone up quite a bit in the last few years, but you still get good bargains.

Date of experience: September 13, 2016
Michigan
9 reviews
3 helpful votes
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This company has so very many things to offer and their site is easily navigated. I have a great deal of trouble with cognitive thinking due to Lyme Disease so when I say it is easily navigated. IT IS!

Date of experience: September 12, 2016
Arkansas
13 reviews
3 helpful votes
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I really like their store. I don't think I have ever purchase anything on line. Good place to shop.

Date of experience: August 31, 2016
Washington
3 reviews
7 helpful votes
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I was gifted with a $100 TJ Maxx gift certificate last month, and got to explore their online store for the first time. I was blown away that there was a set of dishes I absolutely loved that I could order and still have enough left over for a meditating copper Buddha statue that is so magnificent I can't believe it! I certainly had no specific needs or plans for a Buddha statue, but he is sitting serenely in front of my brick fireplace, glowing perfectly. I can't remember the last time I was so pleased with my purchases. The dishes are absolutely gorgeous and high quality and I am obviously in love with my Buddha. Both items were packaged and sent with great care. I had never seen the customized packing material on the statue, but it was made to fit and protect the contours of the item perfectly. The dishes came securely wrapped as well. This entire experience exceeded my expectations. PS if you would love to have the most gorgeous glowing Buddha for your home, this is the one to buy.

Date of experience: August 21, 2016
GB
2 reviews
1 helpful vote
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A GREAT COMPANY
August 15, 2016

I shop online and also visit the shops. I find that this company is very good. Returns are taken without question. The goods are excellent at a fair price. I must admit that I find that some of the clothing sizing is way out i. E. smaller than stated. Delivery is very good. Also the staff are very helpful and pleasant to deal with.

Date of experience: August 15, 2016
Arizona
2 reviews
3 helpful votes
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Awful system
August 15, 2016

Placed and order online and as I was checking out, verified billing addressed. Website didn't give me the change to verify shipping address and before you know it I live in AZ and my order is going to IL. I called right away to have them correct the address and they tell me sorry, no canceling order and no way the can correct the address. They suggested I make arrangements on the other side, like I actually have a clue who lives there. I have been shopping at TJMaxx forever and I like the store but be careful making online purchases. God forbid anything goes wrong you will lose $300 like i did or worse... Cannot believe they can enter their own system and correct something as simple as and address. Package hasn't been process or shipped...

Date of experience: August 15, 2016
South Africa
3 reviews
3 helpful votes
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Completely misleading and dishonest! - All three dresses received are nothing like the ones ordered. Fabric is totally different, cheap rubbish fabric. Front bodice was sewn at the back of the dress! Unbelievable! Sizes were totally incorrect. Ordered a long dress, they sent a short one, ordered a long sleeve, they sent sleeveless. After sending emails and explaining, they only agreed on 50% refund, which we haven't received yet! DO NOT ORDER FROM NINECOLOURS!

Date of experience: August 8, 2016
Canada
4 reviews
15 helpful votes
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I love shopping here. I can shop here for hours and hours without getting bored, and finding everything thing I need. I don't have a target where I live so I have to travel up the interstate to the nearest one, but its so worth the drive once a week. I love the organization, cleanliness, and even the food court is useful. Every time I walk in I think of "Stepford Wives" and how organized their grocery store is at the end of the moving. I know that's a weird analogy/comparison, but that's just what I think of the place.

Date of experience: August 8, 2016
Ohio
40 reviews
3 helpful votes
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Good place to shop
January 18, 2021

Nice variety. Always has new arrivals. Good deals..

Date of experience: July 26, 2016