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TJ Maxx Reviews Summary
The company enjoys a mixed reputation among customers, with positive sentiments highlighting the quality and variety of products available at competitive prices. However, numerous reviews indicate significant dissatisfaction with customer service, particularly regarding online order fulfillment, long shipping times, and complications during returns. Many customers expressed frustration over unhelpful staff interactions and poor handling of defective items, which detracted from their overall shopping experience. This feedback suggests a need for improved training for customer service representatives and more efficient processes for managing online orders and returns to enhance customer satisfaction.
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I always find great merchandise with affordable prices. I've always enjoyed shopping here and especially now since they have chosen to boycott Ivanka Trump's line. My hat goes off to TJ Maxx and other stores alike who are willing to get "political" and stand up for basic human rights. Especially when they are still willing to do so with a big possibility of them losing out on money. My entire family and coworkers alike are giving our loyalty and business to the entire TJ Maxx stores and affiliates.
A terrific place to shop! Only downfall is the variety of clothing in some sizes. Really cute home decor as well! You can find awesome deals from time to time!
TJMaxx lost seven of their employees on 9/11. They were on the American Airlines plane that was flown into the World Trade Towers by Islamic terrorists.
Now TJMaxx wants to boycott selling Ivanka Trump products because her father wants to keep out islamic terrorists. Have they no respect for the memory of those employees?
No way will I shop at TJMaxx again.
I am a long time loyal customer of TJ Maxx and Marshalls but will never step foot into their stores again after they shunned Ivanka Trump., Really dumb move. I will not give them my money.
This store has a great variety of items, many which you can't find elsewhere. The only negative is that you can't hesitate to buy something, as it will often be gone by the next day.
Really like this site. Have found it to be easy to use. Good prices for name brand items. Their stock changes regularly, so look again, and again. I think you get my drift...
Merchandise stores. All these retail stores like this should stick to merchandising and stay out of politics. When they are making BIG sales on Ivanka's line and WANTED to sell her products it was because they knew it was CLASSY and they believed they could MAKE money. Has the merchandise changed in quality or price?
GROW UP, stick to what you do best (making money selling) and stop acting childish
Since TJ Maxx has dropped my favorite line I'll be shopping elsewhere. They may not agree with who our President is and drop the Ivanka Trump line, I will be shopping for her clothes elsewhere. Goodbye stupid. I've spent thousands of dollars in your stores, no more. Amazon here I come!
While I enjoyed shopping at j maxx in the past, now that they are getting into the political arena, NO MORE! I will not shop at a store that wants to impress their political agenda on the public! I say boycott TJMaxx, Marshall, Nordstrom, any company that tries to influence me and coerce me unto their narrow thinking.
I ordered dresses for my vacation i was going on. I received a shipping confirmation and TWO days later i receive a return confirmation. No explanation or anything on why I received this. Well after speaking to 12 customer service representatives they just returned my items because they couldn't ship to the address I provided even though I get boxes EVERYDAY. So then I ask them to re order it for me and they already SOLD all of the dresses I ordered and paid for. Then on top of that they refund my pay pal account for my order and shorted me $20. When i asked what they were going to do for me as the customer who completely screwed over, they said nothing.
Love TJ Maxx! They have everything you need for every season! I love the handbags and shoes! Every style and size you need!
One of my favorite stores ever. Great great brands at much much lower prices and the shoe area is really awesome
I did all my Christmas shopping for the toddler grandkids at TJ Maxx. They have a great assortment of toys and other gifts at good prices. If I want something different, I go here.
They also have great customer service and I enjoy my visit there alot.
I love TJ Maxx! Since the inventory is constantly changing you never know what you will find. The prices are fantastic, the website is not bloated but instead sparse and clean-looking, and always runs like a top. No issues with check out, overselling, or shipping which is fast. In store returns are super easy. I've found some of my most favorite items on this site- and just by stumbling across them. If you are looking for something specific can be a bit tricky but the search function on the site is pretty good. And there's always tons of merch so it is likely you can find basics year round. Love it, love it, love it.
Only two minor complaints- wish free shipping minimum were lower than $89 and a couple times (from many, many orders- so not often) the items color was different than picture- one time the difference was such it almost looked as though it had been shopped or color corrected. The item appeared brightly colored but was much more subdued in person. However the images are typically a great representation of merchandise. Great deals, and fun for hunters!
Great customer service, pricing and products! Name brands at half the price
Tons of gift ideas that are unique. I don't like mall shopping and the convenience of a free standing store is at the top of my list. Clothes for 50 + females lacking in the last couple years. Baby clothes beautiful. Nice intimate selection.
I made my first purchase from TJ Maxx and was super excited! I watched the product price drop and then ordered! Ordering the product was super easy on the web site. The product came during the expected delivery time and just as the picture on the web site!
This is a great place to find deals on house items and clothes from big names for cheap!
For the paldry 10.00 certificate you get for every 1,000 spent it is not worth it. Their card is 24 percent interest.If you're going to shop TJ just pay cash otherwise you're saving nothing!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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