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TJ Maxx

2.9

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TJ Maxx Reviews Summary

The company enjoys a mixed reputation among customers, with positive sentiments highlighting the quality and variety of products available at competitive prices. However, numerous reviews indicate significant dissatisfaction with customer service, particularly regarding online order fulfillment, long shipping times, and complications during returns. Many customers expressed frustration over unhelpful staff interactions and poor handling of defective items, which detracted from their overall shopping experience. This feedback suggests a need for improved training for customer service representatives and more efficient processes for managing online orders and returns to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
99
value
91
shipping
58
returns
70
quality
77

We monitor reviews for authenticity

New Jersey
2 reviews
1 helpful vote
Follow Janese F.
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If you've ever bought anything in TJmaxx then you too can authenticate my opinion that this store is the bomb, great prices, good brands, excellent locations. I can go shopping with $100 and come out looking like I spent $1000.

Date of experience: July 16, 2017
Texas
3 reviews
0 helpful votes
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With wonderful booty to behold... I have to limit myself to one visit aweek or I'd be broke but I love this store and not just for the clothes for everything from dog beds to tea... and it's always changing so you don't get bored... perfect!

Date of experience: July 5, 2017
Rebecca P.
Virginia
1 review
0 helpful votes
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Love them!
July 3, 2017

T.J Max is a great place to shop! Higher end name brands at a discount. I love to browse the clearance. And it's great place to stock up on unique gifts!

Date of experience: July 3, 2017
Florida
4 reviews
9 helpful votes
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Saves $$$
June 26, 2017

Found light weight summer tops for under $15 (one was Jones of NY!) for FL gardening. So pleased that I went back and picked up a couple more. Recommend this store! Not 5 stars because store wasn't very neat.

Date of experience: June 26, 2017
Colorado
1 review
4 helpful votes
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Products stickered wrong. Manager refuses to admit that the mistake is their fault all even though the the product was found that way on the shelf.The manger Paul told customers in Groton, Connecticut that it could have been them! Awful and embarrassing experience for everyone!

Date of experience: June 19, 2017
Ohio
4 reviews
3 helpful votes
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Great Store
June 13, 2017

Great small stores with plenty of good "STUFF" and the ones I've visited have had very friendly staff! Prices are fair!

Date of experience: June 12, 2017
Georgia
5 reviews
9 helpful votes
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On my last visit (I go about 1x month) I found succulent plant holders, Cuisinart salt/pepper shakers, Vince Camuto shoes and some cool house decor in a bargain bin. TJ Maxx is an adventure. It is the place to go for expensive/exotic toiletries that are authentic and pennies on the dollar to full price at large Dept. Stores. There are always hidden gems there! Sometimes you have to dig, since so much in poked into tight spaces, but if you a true Shopper like I am - you'll do it and get a kick out of it. The bargains are superb. The merchandise is first rate. I am never disappointed there, but always thrilled. I find something special on each visit. I hate to give it away... but I think you should give TJ Maxx a good, long look some day! All the best.

Date of experience: June 1, 2017
New York
3 reviews
7 helpful votes
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Rarely great finds
May 23, 2017

I prefer to shop at TJMaxx online because stores are usually disorganized and lines are long.The good thing is a free return to the store but still you can't avoid standing on line.
Online selections are easier to browse, howevrr the store does not allow browsing by brand names, only items or styles at best. Price wise comparable with other online discounted stores like BonTon or sales in Lord & Tailor etc.
I feel that few years ago prices and selection were better

Date of experience: May 21, 2017
Florida
3 reviews
1 helpful vote
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The stuart tjmax unorganized, the drssing rooms feel and look as if they have never been cleaned. You can never find anyone to help you find anything. The cashiers are rude and have attitudes. And if you ask to speak to a manager it doesn't get any better. You can see with the sales people get their attitude from. There is no such thing as customer service.

Date of experience: May 20, 2017
Virginia
1 review
0 helpful votes
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It depends on the store location you can find items you like. There shoe selection has gone down hill. Purse selection is still great.

Date of experience: May 12, 2017
Florida
5 reviews
3 helpful votes
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I think its great that you can now shop tj maxx online but they don't give you access to all of their departments. I went on to order my baby some clothing and hopefully some toys but there wasn't a kids section I was pretty disappointed especially since its been a few years since they started the online ordering I figured they Would have that set up by now.

Date of experience: April 12, 2017
Ohio
2 reviews
0 helpful votes
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EXCELLENT PRODUCTS!
April 11, 2017

T. J. Maxx has the best selection of products and prices. I have purchased many, many items from them including clothing, shoes, jewelry, and household items. I have never been disappointed with all my purchases and the prices are great and unbeatable!

Date of experience: April 10, 2017
Mississippi
13 reviews
12 helpful votes
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I go there all the time for myself and my gifts for family. The stores are clean, well laid out and have a great variety of items.

Date of experience: April 10, 2017
New Jersey
6 reviews
6 helpful votes
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Employee
April 11, 2017

Worked with them part-time/good employer-honest! From a former marketing expert and mgr! What more do you need to know?

Date of experience: April 10, 2017
Washington
6 reviews
1 helpful vote
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Fantastic!
April 2, 2017

I really like shopping at Tjmaxx I find a lot of goods there! And I like the people there to! They are very nice the girls are fantastic.

Date of experience: April 1, 2017
California
5 reviews
2 helpful votes
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Love this site
March 18, 2017

I'm seriously addicted to shopping on-line at TJ Maxx... I do it nearly every day! Plus they have in-store returns so you never feel like you've made a mistake.

Date of experience: March 17, 2017
New York
3 reviews
1 helpful vote
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Fun place to shop
March 14, 2017

I shop T. J. often, usually when I'm looking for a specific item. I have never had any negative issues. I enjoy their wide range of eclectic and unique items, usually in the back of the store. It's hard to leave without buying something...

Date of experience: March 13, 2017
Missouri
1 review
0 helpful votes
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I have bought so many name brand and great brand new things there. Cologne, jeans and shirts, my whole closet is from there

Date of experience: March 5, 2017
Georgia
3 reviews
0 helpful votes
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LOVE it!
March 5, 2017

Favorite store. Has everything anyone would need at an affordable price. They have the same things that you would buy at a name brand store for over half the price. Defiantly worth checking out!

Date of experience: March 4, 2017
Texas
3 reviews
1 helpful vote
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I've been shopping at this place since high school! Best deals ever. Not all locations are as organized and tidy but they all have some great deals.

Date of experience: March 4, 2017