Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Searching for new wheels for my daughter's car was a struggle on other sites. TR is very user friendly, priced fairly and delivers a great product promptly.
Very user friendly site and check out was a breeze.
Ordering from Tire Rack has always been the easiest method to get the tires I need quickly and with zero issues from the comfort of my own home with no hassles from salespeople at the tire stores..
Tires were received on time, installation at discount tire was great. Currently experiencing the RHP (road hazard protection) and hope everything goes well
I ordered a set of tires earlier this year and my order was delivered to my selected installer timely. The process was very smooth.
Easy to use and compare and lots of selections
Easy purchase every time! The last time I ordered the wrong size tires but CS rep was super helpful and made my return super easy!
The amount of detailed product information Tire Rack provides, along with their extensive testing, makes Tire Rack my go to for tires. The heat cycling and tire shaving services are greatly appreciated when buying new rubber for my autocross car. And the prices don't hurt, either!
This is SOOO easy and convenient, and also a great deal. I love how the installer shop has to honor the usually great deal installation price I received from Tire Rack. Love it!
Quality products, quality website + services, quality warranty, quality facilities, love the $10 rebate per tire for picking up at DE location.
Only had good experiences with tire rack. Will continue to give them my business.
Did you know on mobile, when you plane an order a discount shoes up that you can't see unless you scroll up? I almost didn't complete my order. You should work with design and engineering. I'm on Chrome.
Great filter and comparison, warranty is no cost (I have used it twice), fast shipping. My local shop will install, but the mobile option is great too. I have used it twice.
I enjoy dealing with Tire Rack. They have a great selection of tires and wheels and I feel confident that the tires and wheels I purchase from them will work well on my vehicle.
It was ok. I brought 4 tires and 3 months later I received a flat. I called and filled out the paperwork and never received any feedback or received another tire. I want to know what happened.
Todo muy lindo y muy eficientes con la entrega
Placed an order for wheels and tires, had a few questions about fitment that were answered thoroughly. Additional wheel spec options were positioned and ultimately resulted in a great experience.
Encountered a nail in the corner of the sidewall tread area and needed to replace a tire within the first 150 miles of the new tires. I was able to use Tire Racks Road Hazard protection plan and get a brand new replacement tire free.
I had a positive experience. They double checked my order to insure I was ordering the correct size. The tires arrived as ordered and on-time.
The tires and wheels look great and had all the included hardware. There were also packaged such that no damage to the wheels could happen. UPS was a disaster though.
Gill helped me out and made sure my choices fit
UPS took over a week to deliver the wheels/tires, then lost one of them and claimed it had been delivered. I contacted Tire Rack and was told it would take days to investigate the missing wheel, further delaying what should have been a next-day delivery. No offer was made to ship another wheel, and my car sat at the installer's for several days while this played out. I was issued a $100 gift certificate after my complaint, but it was valid only from 4 pm when I received it to midnight. I assumed it would at least be valid for 24 hours, so I lost out on that too.
The wheels, once installed, look good and seem to be well-balanced, and the snow tires perform well in limited testing. If it were not for the delivery issues, which is not all on Tire Rack, this would have been a reasonable experience. Additional assistance from Tire Rack would have been greatly appreciated.
Hi Mark, we’re sorry things didn’t go as planned with your order and a member of our team will be reaching out to you directly.
Had a local shop mount and balance the tires. Rolls super smooth on the highway now compared from the cheaper brand tires that were on there before! You get want you pay for every time.
Always a pleasure to get the tires you want on a moment's notice
Pretty fast shipping. I'm located not very far from one of the warehouses so that's a plus. Have ordered before. Will order again. The website interactivity could use some work.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Thank you for contacting us, Latisha. We understand how frustrating unexpected tire damage can be and a member of our team will be reaching out to you directly.