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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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The website did not seem to work well on my mobile device. I switched to my laptop and it still lagged a bit and circled back to the previous page(s) when I attempted to advance.
Excellent selection and price. Shipped on time. Beats having a tire shop trying to sell you what they have in stock. Also nice to have representative call to confirm your order
This role like a charm. I highly recommend using Tire Rack to save on your tires while using local installers you trust.
Great price. Free drop shipping to a reputable installer of your choosing. What's not to like?
Great prices, great website, fast & free shipping…what more can you ask for? Great company, that's why I'm back!
Best value. Helpful Partnership with Discount Tires for installation wherever you live!
Long time customer fortress and parts. Always happy with the experience.
Spoke to Katrina from customer service and she was patient and guided me throughout the entire process
Had the Sumitomo Encounter HT tires on my Jeep Grand Cherokee since 2017, still allot of tread, they wear great. Made in Thailand. But got a flat on one tire, so decided to replace 2 on the front. Put one as spare tire.
I always order pads from you, probably tires a few times also.
Purchased tires previously using Tire Rack and this is the second time I have used them. Great Pricing and Ease of ordering makes this a snap.
Tires were delivered early and in great condition. The delivery driver was great. Easy to file a claim for defective tire
I mis-ordered the wrong size and Tire Rack immediately helped with the correct purchase.
Easy to order, generally competitive prices, they provide all info, tires come quickly
Replaced Michelin run flats which were noisy and more of a hard ride with the Michelin Defender2 The X5 rides and feels much more like a luxury vehicle now!
It still handles very well too, maybe not quite as good but still nice!
I've ordered tires from Tire Rack for my cars for the last few years. Always get new tires shipped rapidly for the best prices.
Super easy, great selection, super fast delivery!
Always great service!
I am looking for replacement cap screws to the caps I just bought. Hopefully the hardware is included with the order of the caps themed
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

