On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have no issues wjth your service. I have purchased tires and rims from here its just sad that you don't give a discount to military.
The TireRack/Discount Tire collaboration has been great for the abundance of tire and wheel offerings, cost-effective pricing and exceptional in-person service.
It's the second time I've ordered from tire rack and it's so far been the fastest and accurate delivery service. You won't be disappointed.
I received all four new tires I ordered on time and most importantly it was fast
I pretty much exclusively order from Tire Rack now. The website is so easy to use, the reviews are extremely useful, and free fast shipping. What's not to like?
Always super easy, your search tool is the best by far and so easy to sort by category and you make it easy to order tires for custom wheel and tire setups. I sometimes check other tire retailers but always end up ordering from Tire Rack. Keep it up!
I had made the mistake of ordering the wrong tires. Tire Rack got me the correct tires delivered to my house within days before the wrong tires was picked up at NO CHARGE to me. Not even the additional shipping. I will always buy my tires from Tire Rack.
I have come to Tire Rack for all my tire and wheel needs for over 10 years! The selection is always great and the shipping is fast. I rely on the reviews to help me choose the right option for all of my orders.
I ordered the wrong size tires once. They made it very easy to return them via FedEx and refunded my money quickly once they received the tires back. I ordered the correct size and they arrived quickly. Polite customer service. It's always easy with tire rack
Tire Rack makes it easy to compare different tires and installers. I have ordered the last 5 sets of tires through Tire Rack and probably won't be going back to ordering tires from the tire shop
My credit was charged and I was informed after day later that the tires were on back order for 2 weeks. Hoping to not have a repeat experience with this order.
Hi Gary, I’m really sorry for the mix-up and the hassle it caused. Your trust matters to us, and we're working hard to keep you fully in the loop moving forward. Thanks for giving us a chance to make it right.
I bought my last set of tires and wheels from Tirerack and they came already balanced and ready to bolt on. No dealing with tire shops!
I appreciate being able to look up tire options based on my vehicle. I also appreciate order history so it is easier to reorder the same tires.
Buying tires used to be left up to the experts. Tire Rack puts the all of today's knowledge in feeling confident you made the right choice with your purchase, right at your fingertips.
Tirerack provides a great selection, helpful test information, technical assistance if needed, quick shipping, and a solid customer service history.
Have bought tires in the past and continue to do so. Great prices, tire ratings, and free road hazard for 2 years on all tires.
Great option to purchase tires with affirm. Tire rack is easy to work with and use of their app easy to find the correct tire size.
I purchased a set of Michelin Pilot Sport 4S tires for my 2006 Cayman S. These specialty tires were not readily available in Medford, OR. Best tires one can buy!
I needed run flat tires for my mini Cooper S. It was easy to find them and yet the specific recommendation based on my climate and usage.
Been a long time tirerack customer and always find the info and the prices great. In fact bought Firestone tires, and the Firestone store was $150 more for the 4 tires.
The gentleman I spoke with a couple days ago, wish I knew his name. He was fast and awesome. Was off the phone in minutes. Please thank him for me.
Tire Rack has a vast collection of information and comparison of tires. They are prompt and accurate. Been buying tires with them for 20 years!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your concerns. We offer the best price up front for all our customers based on our current costs. Rebates are offered through the manufacturer that we extend to our customers. If there was a mail-in rebate available on a specific tire, it will be shown when viewing the tire on the website. We appreciate your business and hope you enjoy your new tire & wheel package.