Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to select everything, and easy sorting to find the tires I wanted. Website is great; easy to find the size tires that I needed, run through the choices, and read the reviews. I wish every website ran like this! I'll be back in a few months for our other car when it needs tires!
This is my second time back to the site in a few weeks. Very easy to navigate, see reviews, make a selection, and have them drop-shipped to a local garage. The whole process only takes a few minutes. One of the best website layout/designs out there!
Bruno was helpful in answering all of my concerns. Informative and didn't show he was tired of sharing information to me, even though he probably have said the same things a million times to others like me.
Bruno was helpful in answering all of my concerns
Super easy to go through catalog and order. I got the tires 1 business day after ordering. Almost too fast lol.
Quick and easy experience. Will use Tire Rack again!
Quick and easy experience. Will use Tire Rack again!
Dissatisfied with delivery. The tires were left in front of the wrong address without a signature when a signature was required. The tires were left out for 2 days over the weekend until boulder valley automotive opened up on Monday and realized where the tires were; at a business next door.
Couldn't believe the service. Order Thursday at noon mounted tires were delivered next day before noon to Warroad. MN. A town on Canadian border. Came as promised
Best place to buy tires, great company to deal with.
Installers have very varying prices as compared to whats listed on your website. Would be better to have it more streamlined since i had to cancel one order due to the installer surprising me with the double the cost as compared to whats listed here.
Installers have very varying prices as compared to whats listed on your website. Would be better to have it more streamlined since i had to cancel one order due to the installer surprising me with the double the cost as compared to whats listed here.
They have excellent inventory and had a fair price and delivered the tires I ordered in 1 day!
We got perfect wheels and tires, mounted and balanced, Tpms sensors already installed, packed perfectly and shipped quickly! I was skeptical of ordering wheels and tires online, but I am very extremely pleased with my order from tire rack! Thank you so much!
The product I needed was easily found. The transaction and delivery to a installer was seamless and fast. Scheduling needed to be adjusted directly with the installer but that wasn't difficult at all.
4 new tires for snow storm that dropped 8 inches of snow and my new Michelin tires got me thru with my 2015 Hyundai sonata.
Recently ordered a set of four American Racing rims from TR. Great selection, great service. They're on my truck now and have improved the neighborhood considerably.
Great price, easy navigation, reviews and extremely fast shipping
Excellent choices available for just about any car. Helpful chat experience and free delivery for the wheels was a big plus!
Excellent choices available for just about any car. Helpful chat experience and free delivery for the wheels was a big plus!
Other than some glitches in the checkout process everything went flawlessly
Other than some glitches in the checkout process everything went flawlessly
The order was split with the first 2 tires being delivered by UPS incorrectly. No fault of Tire Rack. Customer support worked with the shipper and the order was found at a neighbor's home. Appreciated the assistance and follow up
Enjoy being able to order online so easily
Very easy and better pricing then I found elsewhere
Very easy and better pricing then I found elsewhere
4 tires delivered in one day to the installer I chose, free. Great prices on high-end products.
Availability changes too many times. Other than that, good tires at a fair price.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

