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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I was hoping to use PayPal, but as I will pick them up from a distribution center I will need to use my CC. Understandable, but partially disappointed. Order was placed on Internet at 2am. Tires were ready to pick up 5 hours later!
There are lots of options and detailed rating info for a variety of vehicles. They have reports where Tire Rack tested the tires in real world conditions to give comparisons among different tires. They can easily narrow down the best choices for you.
Good options and pricing. Good value for the money; excellent installation by local vendor.
I was looking to replace my tires with OEMs and found them on your site. Great selection and good prices.
Thank you, Tire Rack! You were able to get me the four tires I wanted when the local Firestone Dealer couldn't. So, on we go to the northwoods happy and safely on the road. Good on you!
Isaac did a wonderful job assisting me today and the checkout process was extremely easy. Thank you!
Ordering was easy and straight forward. They came to me and even met me at a different location than I originally listed. I liked the flexibility!
Website timed out and that sucked. Like that I got free shipping.
Every time I order they have always been reliable. Thank you Tire Rack. For supply a more understandable price for good new tires.
Great service and customer support. The customer support actually called me to advise/correct my choice on the tire selection.
Great service and customer support. The customer support actually called me to advise/correct my choice on the tire selection.
Right product, right price and quick delivery. Just what I needed!
You guys make it super easy to find the right wheels for your car and offer a bunch of options.
You guys make it super easy to find the right wheels for your car and offer a bunch of options.
Sales person helpful was able to answer some of my questions and online ordering is user friendly
Great! - I have a hard to find tire. I was told that it would be unlikely if TireRack didn't have them. Sure enough, they had multiple options in stock and I can get them delivered and installed to a dealer nearby. I'm new in the area so I didn't know dealers either, so this made it very helpful! Only 4 stars, due to technical issues on the "scheduling appointment" feature - it just kept timing out, but I called the store directly. So not a big deal.
Great! - I have a hard to find tire. I was told that it would be unlikely if TireRack didn't have them. Sure enough, they had multiple options in stock and I can get them delivered and installed to a dealer nearby. I'm new in the area so I didn't know dealers either, so this made it very helpful! Only 4 stars, due to technical issues on the "scheduling appointment" feature - it just kept timing out, but I called the store directly. So not a big deal.
The customer service agent was very helpful. The shipment was delivered promptly and on time. Appreciate the support.
The customer service agent was very helpful.
Name brands affordable and stocked, delivery was also very quick with product arriving in well condition. I only wish they came in boxes to detour from wondering eyes or the ability to request drop off instructions
Name brands affordable and stocked hope deliver too
Finding the tires was easy, but the website wouldn't let me choose steel rims for all-season tires, only if I selected snow tires would steel wheels appear as on option. Eventually a Customer Service agent (Todd) reached out to me and he helped me revise my order. I received the tires & rims within two days, and they were packed well: each tire was sandwiched between cardboard secured by plastic straps.
Easy, good prices. No reason to shop elsewhere. Helpful and easy to use customer service.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

