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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Love Tire Rack and Road and Hazard Protection! My orders always come within 1-2 days which is nice too!
Love Tire Rack and Road and Hazard Protection! My orders always come within 1-2 days which is nice too!
Never had a problem. Ordered plenty of tires from TireRack and they have all been fairly priced (included road hazard protection) and ship very quickly!
Ordered on Friday, received two days later on Sunday. That's for free shipping and the price was significantly better than my local auto parts store.
Informative and easy to navigate website. A truly endless verity of wheels and tires. I used the "show on your vehicle" option. But I have to say when my car was pulled out from the garage as I picked it up, I was totally pleased. The wheel are beautiful! The installer shop that they were sent to was simply 5-Star! You could even give them 6-stars! They operated as a true extension of Tire Rack! Super install price, great location, responsive and professional staff. All the benchmarks! Totally satisfied!
Great website and nice no sales tax or a bunch of junk fees on a delivered set of tires
I like the tire selection and the integrated links to service providers! I used the at-home ASAP installers and they were easy to schedule, came to my house on a Saturday, and completed the job in about an hour. The technician was fast & effective.
Easily and quickly found what I was looking for. Great price. Will definitely do business with in future.
Easily and quickly found what I was looking for.
My order arrived in 26 hours from the time I hit the confirm order button to the time the tires were in my driveway.
Very user friendly. We just entered the size of the tires we needed and the vehicle info. A list of tires that met the criteria popped up. We chose our tires from the list. It was that easy. The tires arrived in less than a week.
Fairly easy to use website. Tire was shipped in one day.
Great online service and quick service. Easy to purchase and tracking of product was great.
Pretty straight forward with easy to follow website.
Easy and prompt! Ordering tires was easy and they had the selection I needed,
The tire size that was on my vehicle did not show in Tirerack's system for my vehicle. Customer service from Tirerack called me right away to inquire about the size. This was a mid year change and they noted this.
Had my item in stock with quick, free shipping and an unexpected $100 manufacturer rebate! Ordered on Friday, picked it up Monday!
Had my item in stock with quick, free shipping and an unexpected $100 manufacturer rebate!
I shopped available selections, price vs quality... Read reviews, and made my decision. Payment was straight forward, and shipping was free
Great service-Besides selling the tires, Tire Rack also easily helped me arrange tire arrival at place at installation. Went very well.
Quick and easy online help and information and choices
I was unable to find these tires locally but Tire Rack could supply them.
Quick and easy and I love that they have finance options available.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

