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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Asked for forgotten password reset but nothing sent to me, checked spam folder. So registered as guest.
Customer service/chat was very knowledgeable and helped me find a good set of tires for my vehicle. Shipping was great. It was a far better experience than any big box store I've been to.
Great selection, good details provided and love the mobile installation option which I am using. I also loved being able to take my time and make a good selection of tires using their very informative website. Ordered my tires from confidence of my table on a lazy Sunday morning and on Thursday installers texted me with arrival info. In about an hour they had my new tires mounted and did a great job. Installer was very professional and courteous (he earned a nice tip!).
Easy to navigate website and order. Less than 2 day delivery right to installer.
Tire rack is a very easy to use site all the info is there to buy tires and wheels
Ordering online was an easy process, and selecting to have my tire install at a reasonable price was the icing on the cake.
Right on time now I can try them on and hit the road
Always outstanding service, great tires, great selection, knowledgeable personnel, quick turnaround, consistently good people and products.!
Great site with tons of info and choices. All of the testing information is valuable to a person like me when choosing a tire and they give the most in depth reviews. Has yet to steer me wrong!
Great so far great so far great so far great so far
Very easy to use and nearby installer - only about a mile away!
The tires arrived quickly to one of their authorized installers and they where put on my car the next day.
I've been buying from tire rack for 2 of my vehicles and haven't been disappointed
Great experience buying tires from you again in the future
Great, but i am worried i may have been charged 2 times
User Friendly page, I recommended 100%. Fast delivery.
Decent price, came on time. Was able to save some money with the distribution center pickup option.
Car finder is a great tool. Thanks! Definitely makes shopping for tires easier.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

