On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The price went up $15 for one tire in 3 months from when I bought the original four tires.
Was very easy. Site worked great. Tires came quick.
I was surprised by how fast the tire arrived, my local store did not find the replacement and I here I found the solution
Easy to negotiate website, love the customer reviews as well as Tire Rack's tests with comparisons, really helps you make up your mind what is best to order
They have really good customer service that returned my call when I was having a problem.
Easy quick service and great prices!
As usual, great web site info and also customer service for questions. You guys rock and set the bar for online shopping.!
As always, Shopping for tires from Tire Rack from simply Entering your Vehicle's Info., then get a list of all the Tires that "fit your vehicle" according to the Car Manufacturer's Specs, Researching all the New Tires, Expert Tire Reviews and Ratings, Expert Road Test Tire Videos and Ratings, Customer Tire reviews and Ratings, Tire Specifications, Tire Rack Vetted Recommended Tire Installers in your area, and so much more, everything went as smooth as all my previous orders with Tire Rack! From finally placing the order Online, Email Confirmations of the Sale Order number, to the delivery location anywhere of your choice, and a follow-up Email from Tire Rack to make sure everything was delivered as promised and you're a satisfied customer. And for me most of all, with the confidence that my new tires will be NEW tires, and NOT 4 year old dirty and stained dry rotted tires that were sold to me and installed by unscrupulous Tire Installers (probably buying their tires from warehouses storing old tires just sitting in the warehouse for years for a fraction of the cost), and also by my very own Car Dealership where I purchased my new Mustang GT! That's the reason I will never ever stray again and always use Tire Rack from now on and not change again for maybe just a little bit of convenience of going to only one place (my Car Dealership to handle everything)!
My appointment was at 2 and the techs hady new tires mounted by 2:15. Unfortunately for me they were un able to balance 2 of my tires because the rims were badly bent. They got me a great deal on a set of 4 new nonstock wheels and they car looks great with them. Spent more than I wanted to but safety is important to me when it comes to wheels and tires.
This site is so easy to use. Plug in your vehicle specs and POOF! The tires to choose from are all there!
Site was easy to navigate and the delivery was very fast.
Was able to easily talk to a rep via chat, and answering all my questions.
Fast and easy, price was right always had good luck with tire rack
Quick and easy site to order from. Great personal customer when you need it. Past purchase records are kept in case you need a memory jog!
Excellent! I ordered four 255/40R-19 Pirelli Winter Sottozero 3 Run Flat Run tires. The tires arrived in less than 24 hours!
Overall ease of transaction. One stop shopping experience. Tie in with installer also seamless and convenient
Fast... Was good till you insisted I write an essay on my purchase. Choosing a few stars is ok.
Offering affirm is a waist of time. I have an account with them and they wanted me to take a photo of my id, my face and my id together. I have no camera on my computer and was not worth the trouble of using my phone to take photos, email it to my computer and then send it to them. Easier to just use my debit card. You would think since I have an account and the sent a verification code to my phone that would be enough.
Very easy process. Convenient to have recommended installers
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members