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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Very easy. There were many people there but the wait was not that long.
The Tire Rack online shopping experience was good. I just wish tire rack offered a Strut Kit that is specifically designed to work with lowering springs, (especially Honda, since it is a very popular make). Currently the only option listed is the KYB factory strut option, which is only a factory replacement and is not designed specifically to work with lowering springs.
Also, I actually mistakenly purchased the wrong kit/part number which will not fit my vehicle and had to send it back to tire rack. When I realized the mistake the tire rack CSR was helpful in explaining what to do to return the purchased kit. Unfortunately, (TR) would not have the kit/part number that I needed, available again until 2022, so I had to order the kit from another vendor.
The online shopping experience was good. I just wish tire rack offered a Strut Kit that is specifically designed to work with lowering springs, (especially Honda, since it is a very popular make). Currently the only option listed is the KYB factory strut option, which is only a factory replacement.
Excellent and fast way to purchase tires at a really great price compared to many other retail outlets. I also usually get my tires before scheduled or expected... and I always find what I'm looking for!
It was fast and easy to use. Had plenty of options.
For ordering I had several issues with phantom TPMS sensors staying in cart and problems with the shipping address. Paypal also added additional issues with it keeping a previous shipping address. I had to place the same order multiple times.
After hazarding my wife and son getting carsick riding in the back for a 90 mile drive, I also felt that the ride quality was off. (Going from stock 18" wheels and tires to 16" wheels/tires with higher sidewall should have softened the ride considerably instead of making it worse). It constantly felt like subtle bouncing underneath the car even on smooth roads. So I took my car to a shop to recheck the tire balance. Unfortunately, they found the driver side front and rear tires to be out of round. While there was no charge for this discovery, they couldn't offer any solution either. I'm hoping TireRack.com is able to help obtain warranty replacements for those two tires.
So Far So Good. Everyone was very helpful and went out their way to make the whole experience very easy and very timely.
Super fast shipping and the price is super affordable. Awesome 5+++++
I purchased a set of tires that was not specifically set to my cars standards, so as soon as i placed the order, Isaac reached out to me asap to verify that these were the tires i wanted, since they weren't what the car's specs called for. He actually helped me to understand why i needed to get an XL tire for my Benz and not the standard. On top of that, he found me another style and brand of tires that was a bit cheaper, but were a good sound brand for what i was looking for and took care of me asap!
I truly appreciate his amazing customer service and helpfulness. I dont know alot about specs on tires, but i do NOW, thanks to Isaac! Thank you for being awesome-5 Stars from me!
I had my tires shipped to my local Tires Plus for installation.
Ordering online was so simple. I just had to decide on which official installer and that's it.
Price was fair, love the free freight, delivery time, amazingly short. Your Firestone Installer in Brookfield, WI was fantastic! Great job!
I had questions but was on hold a very long time and gave up.
To the people in The Tire Rack organization at every level, keep up the good work!
Twice now in about a month, U delivered the correct tires to my door, on time, as promised!
GOOD JOB!
Easy to use, order delivered to recommended installer. Only issue i am not happy with is Installer could not install tires for about 3 days.
I'm a returning customer. Ordering went swiftly and I received the tire in days. Thank you Tire Rack
Dependable company with reliable service each and every time I've made a purchase.
Always easy! Always accurate! If there is a problem, they are there for you.
Very easy to choose the right tires & rims. Prices are very good. Nice to shop in one place for an entire package
Easy and quick and very fast shipping.
Online ordering was easy and and had it shipped to recommended installer's site and everything went smoothly.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

