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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I was able to order the tires my son needed and have them delivered to an installer close to his school. Such an easy process.
I just purchased a '17 Jeep Wrangler JKU and it was in desperate need of new tires. I decided to upgrade from factory wheels at this time as well. I tried to do some in person tire shopping but was never able to get the info I was looking for until tech at Firestone told me about tirerack.com. I love that I can see the wheels on my specific vehicle. I wish I could also see the tires mounted on the wheels that I've chosen but that's a minor issue. Being able to purchase an entire package was fantastic - as a newbie to the wheel/tire game myself I was afraid I would buy something that wouldn't fit my vehicle specs or miss an important part but the site made it effortless! They arrived a day earlier than expected - less than 72 hours later. We just installed them this weekend and I couldn't be happier!
Easy to navigate, good explanations regarding product requirements. Salesperson was able to come up with a good workaround for problems related to the current supply chain shortages.
The products themselves (tires and wheels) were perfect, exactly what I expected and hoped for. The wrinkle, a minor one, and the reason this is a 4 star review rather than a 5, is that three of the wheels came with centering spacers, one did not. This resulted in me having to call customer service. Customer service initially said they'd ship the fourth spacer ring, but then contacted me the next day saying that the centering space rings where unnecessary, and to discard them. Albert, in customer service, had taken the time to research the problem and his conclusion that the rings were not needed was accurate. Kudos to Albert, not so much to whoever shipped the three wheels with centering spacers in the first place.
Good to go on the tire, but paid extra for expedited shipping and FedEx inexplicably sent the tires back and forth across the country.
Good service so far was happy with the tires I got
Fast and seamless transaction. Ordered on a weekend, had it delivered within a few days of placing the order.
Always good. Been buying tires from TireRack since 1980
Hard to tell if you've picked the moblile installer when you order.
I appreciate the depth of information available on the Tire Rack site to help me select the best tires to replace my OEMs.
Easy and convenient. Was able to find the exact tire I needed at a great price and have it shipped directly to Firestone within 2 days as well as make the installation appointment all in one shot. Keep up the great work.
Been here three times before. Its an easy way to buy great tires at a good price
Best site, should include the price of install in total price when checking out though.
Absolutely excellent from tire rack but fed ex total opposite 3 days of delays and they even tried to claim weather when it was sunny and 55 degrees in February.
Aubree with Tire Rack customer service has to be one of the finest customer service associates I have ever worked with and I am a customer service manager for USPS.
Very easy. Only issue is one of the tires has paint splatter on it. Alittle disappointed that it wasnt noticed by technician mounting tires.
Thanks great service
Really best price in town
Great customer service
Better than expected. Only place I could get my tire, and quickly!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members