Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Smooth experience in all respects - ordering, delivery to installer - AAA facility at convenient location, and installation by the installer -cost within estimate, and installation time also as expected. Happy customer.
AWESOME! It was easy to order. They had a multitude of tires to choose from. The store was easy to navigate and delivery was quick and seamless.
Great place to buy tires, super fast delivery too.
Was not too happy with my shipping time because they said I would receive my springs by July 8 never got them till July 12 so I had to cancel my appointment for the 9th, to install them and wait a few weeks before I could get another appointment which sucked because I needed them on the car for a car show I was going to show my car in, I guess I have just gotten too used to buying stuff on Amazon being on time when they said it would get there, it was there for the most part, and even before sometimes
Easy to navigate website. Good prices. Very satisfied.
The sales rep did find the tire but told me that there is no warranty on the damaged tires. The customer service person sent me to make sure I got the same tire to match the 4 I bought in September. Customer service is amazing. Sales associates were not helpful at all. Rude at times..
I picked out tires which i wanted your website noted them as in stock. I ordered them and they were not only not in stock but would not be delivered for a month.
I really like how Tire Rack allows me to compare tires so I know what I am purchasing and can review consumer satisfaction ratings. The free shipping also makes Tire Rack the best deal being offered in my area.
Always exemplary! Easy to order, pay, deliver, and get installed.
This is my 4th order from Tire Rack. Always easy website to navigate and use. Shipping is always fast and pricing is the best I've found.
It was a pain trying to decide which tires to buy. The on liine chat helped
Easy breezy. Tire Rack had what I needed and for a fair price. Delivery was on time and without issue.
Tire Rack, proved to be an excellent way to order tires. I used my service station and had the tires delivered there. They arrived as promised.
Good system to ensure you have the right tires. Great customer service from selection to order to shipping to product received.
Great selection and easy to navigate the website. My tires and wheels came professionally mounted and balanced with centering insert rings installed. Shipping time was just a few days from 2/3 of the way across the country. Couldn't be more satisfied!
Awesome as always. The shipping was super fast and the price was cheaper than anywhere else I saw.
TireRack website was easy to use, and the Sales Agent confirmed that I was ordering the correct items. I would recommend TireRack to others.
TireRack website was easy to use, and the Sales Agent confirmed that I was ordering the correct items.
Easy and neat, went to website found my desired tires after identified my vehicle, then went to checkout. Very good
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

