Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy, saves me money, and I would have used the same dealer if purchased through a dealer
Smooth transaction. The tires arrived on time, the installer was easy to work with.
Process was quick and easy. No issues with delivery but service shop was not the best customer service
It's was fine, thanks very much! The tires were delivered on time
I've used Tire Rack for many years and always been satisfied. The first issue on this order was that the text updates for delivery status did not work. They could not tell me why. The number was correct. My 4 tires arrived in 3 shipments spread over 4 days. When it looked like one tire was lost Tire Rack said they would send another one. The delivery problems were on FedEx - not Tire Rack.
I've been a Tire Rack customer for many years. Good website - solid company.
Easy to use and great promotions
Disappointed that shipment came 2 separate days.
2 tire on Friday & 2 on Monday.
Have to go back to installer twice.
Good selection, good prices, good options for installers, and ability to schedule so it's a one stop shopping experience
Great site and easy to shop and compare. Love it. I will definitely used it again and recommend to everyone.
Fast and easy service with someone who new thier products and set up delivery as soon as possible. Then when i called back the same sales person took great strides to get what extra right away
Easy to navigate the site and a lot of good research info on tires.
I have used Tire Rack before and this time like all others before their service and product offerings let me decide on the best tires for my needs. I choose the Goodyear Assurance Comfort Drive tires and I am amazed at how quiet they make my vehicle.
Easy. To use website. Good selection of tires. Customer service was very helpful and knowledgeable.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

