Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TireRack

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
grey stargrey stargrey stargrey stargrey star

TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,824
shipping
28,788
quality
29,348
This company responds to reviews on average within 1 day

Instant Feedback

530,837 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Jan C.
Unfollow Jan C.
Share Review
Report Review

Quality tires
November 25, 2022
Updated review

Excellent tire selection and prompt shipping; many previous orders fulfilled in the same fashion

Date of experience: November 25, 2022

N/a
November 14, 2019
Previous review

N/a

Date of experience: November 13, 2019
Kentucky
1 review
0 helpful votes
Follow William Q.
Unfollow William Q.
Share Review
Report Review

Another set of tires….
November 25, 2022

Good tire reviews for comparison shopping and free shipping...

Date of experience: November 25, 2022
New York
3 reviews
0 helpful votes
Follow Bryan O.
Unfollow Bryan O.
Share Review
Report Review

Excellent service and fast shipping
November 25, 2022

I lived in Michigan for many years and was a loyal Discount Tire customer. I sadly moved away to Long Island New York where the real Discount Tire stores don't exist. When I was shopping for tires and learned that discount tire purchased tire rack, it only confirmed my decision to purchase tires through here.

Date of experience: November 25, 2022
District of Columbia
1 review
0 helpful votes
Follow manny J.
Unfollow manny J.
Share Review
Report Review

Prifessionals
November 25, 2022
Updated review

Very easy and user friendly.
Accurate and as advertised.

Date of experience: November 25, 2022

Very professional
November 25, 2022
Previous review

Very professional

Date of experience: November 25, 2022
Florida
2 reviews
0 helpful votes
Follow Debbi T.
Unfollow Debbi T.
Share Review
Report Review

Love Tire Rack's
November 25, 2022

Convenient ordering, efficient delivery, and superb quality. Very happy with my tires!

Date of experience: November 25, 2022
Pennsylvania
1 review
0 helpful votes
Follow Carl S.
Unfollow Carl S.
Share Review
Report Review

Tire Rack - the way to do things
November 25, 2022

I was VERY pleased with the ease of the selection and ordering process. With the speed in which they arrived made for a quick turnover also. To top it off they included the Rebate form so I didn't have to go searching around for it. Very efficient and thoughtful.

Date of experience: November 24, 2022
Minnesota
1 review
0 helpful votes
Follow Zachary B.
Unfollow Zachary B.
Share Review
Report Review

Good deal
November 25, 2022

Thank you. The gentleman who brought the tires out to my truck at the warehouse was very polite.

Date of experience: November 24, 2022
Texas
1 review
0 helpful votes
Follow Alyssa K.
Unfollow Alyssa K.
Share Review
Report Review

Easy way to get odder size tires
November 24, 2022

I found the tires I needed while I had to go with a brand I didn't prefer, the process was easy and install went very well

Date of experience: November 24, 2022
Louisiana
1 review
0 helpful votes
Follow Brian G.
Unfollow Brian G.
Share Review
Report Review

Far Out
November 24, 2022

It was easier than I expected and it shipped the tire to a business I trusted.

Date of experience: November 24, 2022
Oregon
2 reviews
0 helpful votes
Follow George Y.
Unfollow George Y.
Share Review
Report Review

Bought a Spare tire- WARNING they do expire!
November 24, 2022
Updated review

Got a matching (ie: full size) spare tire for my 2003 Ford Excursion. The original tire still looked good but they can rot from the inside out and mine was almost 20 years old. I heard horror stories of them suddenly blowing out a sidewall (60 psi) while still inside the cargo area of my SUV and blowing out the (hard to replace) rear and side windows.

Date of experience: November 24, 2022

Tire rack is quick and easy to use, whether you're...
August 23, 2022
Previous review

Tire rack is quick and easy to use, whether you're shopping for tires, rims, or both. They have already evaluated many of their products and you can trust their expertise. I've shopped here for 15 years. They beat tire dealer prices every time.

Date of experience: August 23, 2022

Tire Rack is quick and easy
August 26, 2020
Previous review

Tire Rack is quick and easy. Use Pay Pal for a painless experience!

Date of experience: August 25, 2020
New Jersey
1 review
0 helpful votes
Follow Roberta B.
Unfollow Roberta B.
Share Review
Report Review

Total satisfation
November 24, 2022

Great service. Top quality wheels and tires. Thanks for making my purchase so easy!

Date of experience: November 24, 2022
Texas
1 review
0 helpful votes
Follow Daniel Y.
Unfollow Daniel Y.
Share Review
Report Review

Always check first
November 24, 2022

Always worth checking here before you buy anywhere

Date of experience: November 24, 2022
Puerto Rico
1 review
0 helpful votes
Follow Rafael O.
Unfollow Rafael O.
Share Review
Report Review

Rafael review of Tire Rack
November 24, 2022
Updated review

I consider you purchase order format easy to understand and follow. Thank you

Date of experience: November 24, 2022

Excellent purchase format
December 3, 2021
Previous review

Excellent purchase format

Date of experience: December 3, 2021

Excellent
January 21, 2021
Previous review

Excellent

Date of experience: January 20, 2021
Pennsylvania
1 review
0 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

Good service
November 24, 2022

Great order experience, with payment options for everyone. Credit or not. Received the correct tires for my car.
Highly recommended!

Date of experience: November 24, 2022
Maryland
1 review
0 helpful votes
Follow Christopher A.
Unfollow Christopher A.
Share Review
Report Review

1990 vette tires.
November 24, 2022

Quick easy inventory. Tires showed up quickly. The install charged 50 more than quoted by tire rack.

Date of experience: November 24, 2022
Puerto Rico
1 review
0 helpful votes
Follow Juan Y.
Unfollow Juan Y.
Share Review
Report Review

Prompt service
November 24, 2022

You have what am looking for and ti is easy to make a buy,

Date of experience: November 24, 2022
New York
1 review
0 helpful votes
Follow Jim Z.
Unfollow Jim Z.
Share Review
Report Review

Hard to find tires delivered in a snap
November 24, 2022
Updated review

Ordered the wrong tires earlier and got a call from Tire Rack to let me know, came back after I researched their recommendation.

Date of experience: November 24, 2022

Simple, easy and done
November 9, 2022
Previous review

Simple, easy and done.

Date of experience: November 8, 2022
New York
1 review
0 helpful votes
Follow Melissa Q.
Unfollow Melissa Q.
Share Review
Report Review

Loved it!
November 24, 2022

Your website is really user friendly and easy to navigate.

Date of experience: November 24, 2022
Georgia
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Met My Expectations
November 24, 2022

Process was easy and quick, tires delivered from local distribution center is 3 days

Date of experience: November 24, 2022
California
1 review
0 helpful votes
Follow Andrew M.
Unfollow Andrew M.
Share Review
Report Review

Convenient Ordering, Terrible Delivery
November 24, 2022
Updated review

Ordering & finding what I wanted/needed was fine. TireRack employees were great to work with!
However, the delivery process was not good!
Delivery was stated for a noon delivery. Noon came & went. Now its 2 pm & that also came & went. Then I was able to find info for a 4 pm delivery. 4 pm came & went. Then it was stated by OnTrac that it may be not until 9 pm. What the heck! No means to contact them except some horrible online weak-$#*! attempt to use A.I. To communicate... It timed out on me twice!
Finally the OnTrac pulls up at about 5:45 pm. The delivery truck smelled like something mechanically was wrong w/ it. There were no tail/brake lights no running lights, only front parking lights. The driver had to use his phone's light to dig out my tires & read the labels.
By the way, it was already quite dark out.
When I asked him about the delay, he said something the was not discernible to me.
As it was, I had to cancel my appointment w/ the tire shop for the mounting & alignment. (They weren't very thrilled either.)
I would have planned my purchase differently if I'd known that this would happen.
Major inconvenience, especially since my plan was to leave the next day at the crack of dawn to the snowy mountains to help a family member! So I risked driving on my existing model of tires (which apparently aren't made anymore & I only needed two).
If other shippers are not available to my part of the country (according to Tirerack), then I will have to find other means to shop for tires. That's a shame since I've been buying from TR for a long time for my multiple fleet of vehicles.
Just be upfront and informative/honest w/ the delivery process (OnTrac). Don't mislead me!

Date of experience: November 23, 2022

Convenient
November 14, 2022
Previous review

Convenient

Date of experience: November 13, 2022

Ease of proper tire search & purchase in cooperation...
May 20, 2022
Previous review

Ease of proper tire search & purchase in cooperation w/ PayPal combined to create an almost perfect transaction.

Date of experience: May 20, 2022