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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Excellent tire selection and prompt shipping; many previous orders fulfilled in the same fashion
Good tire reviews for comparison shopping and free shipping...
I lived in Michigan for many years and was a loyal Discount Tire customer. I sadly moved away to Long Island New York where the real Discount Tire stores don't exist. When I was shopping for tires and learned that discount tire purchased tire rack, it only confirmed my decision to purchase tires through here.
Very easy and user friendly.
Accurate and as advertised.
Convenient ordering, efficient delivery, and superb quality. Very happy with my tires!
I was VERY pleased with the ease of the selection and ordering process. With the speed in which they arrived made for a quick turnover also. To top it off they included the Rebate form so I didn't have to go searching around for it. Very efficient and thoughtful.
Thank you. The gentleman who brought the tires out to my truck at the warehouse was very polite.
I found the tires I needed while I had to go with a brand I didn't prefer, the process was easy and install went very well
Got a matching (ie: full size) spare tire for my 2003 Ford Excursion. The original tire still looked good but they can rot from the inside out and mine was almost 20 years old. I heard horror stories of them suddenly blowing out a sidewall (60 psi) while still inside the cargo area of my SUV and blowing out the (hard to replace) rear and side windows.
Tire rack is quick and easy to use, whether you're shopping for tires, rims, or both. They have already evaluated many of their products and you can trust their expertise. I've shopped here for 15 years. They beat tire dealer prices every time.
Tire Rack is quick and easy. Use Pay Pal for a painless experience!
Great service. Top quality wheels and tires. Thanks for making my purchase so easy!
I consider you purchase order format easy to understand and follow. Thank you
Great order experience, with payment options for everyone. Credit or not. Received the correct tires for my car.
Highly recommended!
Quick easy inventory. Tires showed up quickly. The install charged 50 more than quoted by tire rack.
Ordered the wrong tires earlier and got a call from Tire Rack to let me know, came back after I researched their recommendation.
Your website is really user friendly and easy to navigate.
Process was easy and quick, tires delivered from local distribution center is 3 days
Ordering & finding what I wanted/needed was fine. TireRack employees were great to work with!
However, the delivery process was not good!
Delivery was stated for a noon delivery. Noon came & went. Now its 2 pm & that also came & went. Then I was able to find info for a 4 pm delivery. 4 pm came & went. Then it was stated by OnTrac that it may be not until 9 pm. What the heck! No means to contact them except some horrible online weak-$#*! attempt to use A.I. To communicate... It timed out on me twice!
Finally the OnTrac pulls up at about 5:45 pm. The delivery truck smelled like something mechanically was wrong w/ it. There were no tail/brake lights no running lights, only front parking lights. The driver had to use his phone's light to dig out my tires & read the labels.
By the way, it was already quite dark out.
When I asked him about the delay, he said something the was not discernible to me.
As it was, I had to cancel my appointment w/ the tire shop for the mounting & alignment. (They weren't very thrilled either.)
I would have planned my purchase differently if I'd known that this would happen.
Major inconvenience, especially since my plan was to leave the next day at the crack of dawn to the snowy mountains to help a family member! So I risked driving on my existing model of tires (which apparently aren't made anymore & I only needed two).
If other shippers are not available to my part of the country (according to Tirerack), then I will have to find other means to shop for tires. That's a shame since I've been buying from TR for a long time for my multiple fleet of vehicles.
Just be upfront and informative/honest w/ the delivery process (OnTrac). Don't mislead me!
Ease of proper tire search & purchase in cooperation w/ PayPal combined to create an almost perfect transaction.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

