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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Amazingly easy website. I had only one question (about H vs T) and Austin was right on it in a chat. Free shipping! Wow for a lot of weight! And direct to my installer so I don't have to handle put them! Next day delivery. What is not to love?
Very easy and efficient; ordering and delivery process was fast and there was a smooth transition between getting the ordering in and the tire arriving at the shop destination.
Fast ordering and shipping. Quick and easy to navigate site
Great website and very informative. Makes tire shopping so easy on no second guessing.
Very clear information and easy to navigate website, helpful chatting staff
Tire Rack always is easy to use. Great web experience and fast shipping.
Good experience and nice product and will order again
I purchased a gift certificate and got it with in a few days however, I requested it to be delivered by mail as a certificate and got an email one instead. It will work out ok but not how I planned.
Website was easy to navigate and the in stock Michelin tires was much appreciated.
Tire Rack has made tire shopping quick and easy for me.
So far this tires are nice and smooth ride, great price got another $100 off from not installing was lucky my relatives have a service gas station so I got installed for free.
Happy with the choices and stock supply. A representative called me to make sure that this is the product I wanted.
It was quick and easy and I liked the deals they offered
Good job, easy to use the web page to order. Shipping was bad, it took 5 days to ship 28 miles. If I know it was going to push out from the orginal 2 day I would have driven down and picked them up.
I needed tires for my MB E63 S AMG. I routinely check for Tire Rack for clearances or special offers. Tire Rack had a great price on these tires. I chatted with Austin to get the built dates. They were of recent manufacture so I jumped on the deal.
They were delivered to my local Discount Tire. Quick delivery, easy scheduling for the mounting, couldn't have been easier.
Great price on tires for my 2015 MB. Austin was great getting the manufacturer information for me.
Ease of navigating thru the site and all the information. Always on time and great customer service too
Fast quick service And friendly, 5 stars out of 4 meaning, awesome outcome
Very clear and easy. Love that they will come to me to install! Unbelievable that they come to my house and do this in my driveway for just $30 a wheel.
Well organized Web Experience. I hope the installer works out too.
Fahey Tire did a great job on the day the tires were delivered.
Dropped off at 8:30am done by noon.
Smooth web transaction followed by smooth install.
Love the selection, the help, the testing results...can't get this level of service and help anywhere else. Love Tire Rack
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

