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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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My shopping experience was great! I will continue to purchase my tires from Tirerack.com.
Shopping tools are awesome.
Small detail got me worried though, I had "LOADING" on my screen for way too long after placing the order, but luckily all worked out after page refresh and placing the order once more. Pfew :)
Have to revisit once i receive tires, received tires before delivery date that was giving. Fast shipping
Have to revisit once i receive tires
The tires recommended section were not the best tires and using the Chat line to communicate questions resulted in continually dropped things I typed and a real struggle until finally getting a high recommendation for the Michelins I originally wanted.
All good except Pay Pal asking me for delivery address after I wrote to send to installer on Tire Rack page
To start, I love Tire Rack. I've bought tires as far back as when you had to browse the back pages of Car & Driver magazine. I've dropped a star due to the fact that your mobile site has a design or layout flaw. Once I paid through PayPal it returned me to www.tire rack.com. By what was on the screen of my iPhone Pro 14 it looked like the transaction was complete. Two days later I called customer service and we determined I still had 4 tires in my cart. That seemed odd. I wasn't prompted to but I scrolled and it revealed a complete order button. That should definitely be blatantly obvious and on a phone's field of view without the need to scroll anywhere up or down. I've made two installation appointment cancellations now because when PayPal showed order is complete I believed it to be so.
This was very very easy. And very very Fast. But the weights fell off, I had to get them rebalanced. Still very happy with the purchase. They look great on my car.
Ease of use of site. Happy customer service called to make sure my purchase was accurate. Received tires ahead of schedule. I also liked that they would ship to installer but I chose not to do so.
Simple, easy and best price. Thank you. Easy to find and delivered immediately.
Great inventory and excellent customer service. Fast delivery.
Thank to to Guy for helping me with my questions about the TMPS and mount and balancing! Much appreciated.
Easy to sort and match brands of different dimensions.
Easy ordering and page layout. Easy to read and detailed information.
Only gripe...the chat did not work.
Hopefully my request to shave tire is received
Note: Discount Tire observed the tire was manufactured 4 yrs ago. Is that normal to be in stock that long? Any risk of deteriorization? Frankly, is does not LOOk like a new tire, but maybe because I had it shaved…
The website is great and you offer a good selection.
Very good quality of tires this time and also my previous order.
Quick and easy online shopping and very fast delivery. Good update communications appreciated.
We have purchased a couple of 5 tire & rim combos, replacement tire sets, Borbet wheel bits and Koni externally adjustable shocks & struts. Superb service, fast shipping, quality products, spot on advice included. George on chat is the Boss!
YALL ARE OUR GO-TO SOURCE FOR TIRES, WHEELS AND SUSPENSION KIT!
TAGGERT WAS GRAND, HELPING ME WITH FITMENT FOR MY GERMAN MADE BORBET 14 INCH RIMS; A BIT OF AN UNUSUAL SIZE THESE DAYS. HIS RECOMMENDED CHOICE WAS SPOT ON!
Excellent products and pricing. Tire racks recommendations for discount tires located at 102 E Allen St Castle Rock was by far the fastest and best friendly service I have ever experienced! We will continue with these companies going forward. Thank you and best wishes to all of you! Faith S
Easy to locate desired tires, and local installer.
Ease of use was key. One stop and tires were ordered delivered and installed. Boom!
I looked for wheels and tires. When you selected wheels according to your car, Tire Rack had packages, so you could also choose the tires. On the chat was an expert and not an automated-programmed machine. The person knew the difference in touring tires and all-season tires, and the way I drive, the person gave me the perfect recommendation--and no upselling to a higher priced tire. But the most amazing part of my experience was that the tires and wheels were delivered on time and to my garage, not a pre-arranged garage. And, they came in one day. Incredible. It is hard to get this kind of service anymore.
The last couple of pages for the shipping and billing was difficult. It should be clearer marked if you want it shipped to your garage.
Good value on tires and Free shipping is a plus and the type of tire was recommended.
Good value on tires and Free shipping is a plus.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

