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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Easy to find tires and wheels for my vehicle. Ordering is also easy.
Found the perfect tire/wheel combo at a good price. Chose mounting and balancing. Shipping was incredibly fast. Arrived well packaged.
Like the match ups for vehicles and package with mounting and balancing and free shipping.
Tire rack is easy to use and purchase from. Simply the best...
Excellent purchase for this day. I saved a ton of money and bought a good brand
Signed up for the texting alerts for delivery to the store. Never received any texts. Used email tracker to see they were picked up. Checked email again the next day and site said my order didn't exist. Called the store on Mon morning and found out the tires were delivered on Sat, 2 days earlier. What gives!
It's easy, I like having options to oder tires, name brand or brand name and I choose where to get them installed. However, I am having a hard time finding a good, reliable, honest tire place in my area. Not sure why tire places here can't get it together.
It's easy, I like having options to oder tires, name brand or brand name and I choose where to get them installed.
The tire arrived in less then 24 hours. Very pleased.
Navigating your website was not user friendly
Had the tire brand/model I needed to replace 2 of 4 tires,yet keep them all the same. Although I bought 2 of these tires 6months ago from Walmart and they were $25 cheaper then. Guess thats Bidenomics for ya.
Tire Rack did what they were supposed to. But the installer messed up a car a bit. I was able to fix myself but I should not have had to...
Quick ordering and a lot of information when when researching tires. Order was for a vehicle not listed on their site (Mahindra Roxor LE) and they called to make sure they were correct size for the vehicle.
One of the best website buying experiences ever! Little disappointed that my order was delivered in two shipments. 3 tires next day and the other several days later. Know this happens but I was not made aware of this until the partial delivery was made.
Not my first rodeo but that doesn't matter because the process to purchase as well as set up an installer is very easy. As always, the price was unbeatable.
The website was acting up, freezing and giving false messages about distribution center availability. Worse was the Chat Pop-Up getting in the way while I am trying to order. At least ten time. How about you lighten up. I see you down there. If I need you, I know where to find you. Otherwise... leave me alone while I am trying to spend my money.
Very convenient online purchase on mobile tire service a plus.
Easy and efficient online ordering system. Good followup service
One of the best experiences navigating a website i have ever had. Thanks for making it a breeze
First time using Tire Rack. I hope it will be a good experience.
The website is easy to use and the tires arrive very quickly.
Always good with tirerack... haven't driven on the tires enough to review them though
Pretty smooth, good price, got exactly what I ordered
I really enjoyed how easy it was to find different types of tires once you enter your make and model of vehicle
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

