Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TireRack

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
grey stargrey stargrey stargrey stargrey star

TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,760
shipping
28,724
quality
29,284
This company responds to reviews on average within 1 day

Instant Feedback

529,963 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Matthew M.
Unfollow Matthew M.
Share Review
Report Review

Menu issues
November 24, 2025

I love the service, but the menus are buggy, laggy, and confusing. This has been an issue for years. It's a problem in both mobile browsers and PC browsers, though it's worse on mobile.

Date of experience: November 14, 2025
New York
1 review
0 helpful votes
Follow Brandon S.
Unfollow Brandon S.
Share Review
Report Review

Premium service, app, as always
November 24, 2025
Updated review

Best place to get tires online. Shipping is fast service is excellent. They even called me to make sure whatbi ordered was correct.

Date of experience: November 14, 2025

Premium service, app, as always
April 14, 2025
Previous review

Always great for years with each tire purchse or any other item.

Date of experience: April 4, 2025
Iowa
1 review
0 helpful votes
Follow SCHYLER P.
Unfollow SCHYLER P.
Share Review
Report Review

AWESOME
November 24, 2025

HAD SNOW TIRES DROPPED SHIPPED TO TIRE STORE IN SILVERTHORNE COLORADO WHEN MY DAUGHTER WAS WORKING AT KEYSTONE, WERE DELIVERED TIMELY, TO CORRECT REPAIR SHOP, ALL WORKED OUT AS PLANNED. I LIVE 700 MILES AWAY SO, YEAH, NICE

Date of experience: December 5, 2018
Illinois
1 review
0 helpful votes
Follow Zilvinas Z.
Unfollow Zilvinas Z.
Share Review
Report Review

The best choice for safe driving
November 24, 2025

I drive a lot and have been buying tires from Tire Rack for about 10 years. Every purchase is a pleasure. Competitive prices and always fast delivery. Thank You!

Date of experience: November 14, 2025
New York
1 review
0 helpful votes
Follow Azael M.
Unfollow Azael M.
Share Review
Report Review

Muy buen servicio
November 24, 2025
Updated review

Muy bueno el servicio llego puntual a la fecha

Date of experience: November 13, 2025

Very good options and offers
November 18, 2025
Previous review

Very good options and offers.

Date of experience: November 7, 2025
Illinois
1 review
0 helpful votes
Follow Glenn N.
Unfollow Glenn N.
Share Review
Report Review

Excellent customer service
November 24, 2025
Updated review

Had balancing issues with a set of tires I ordered, Tire Rack was super helpful in returning the tires with credit and getting new tires shipped to me.

Date of experience: June 10, 2025

Excellent customer service
June 14, 2025
Previous review

I had an issue with tires I had installed and driven about 500 miles. The customer service representative I spoke to was very helpful in letting me know how to resolve the issue and the steps needed to replace the tires under warranty.

Date of experience: June 3, 2025
California
1 review
0 helpful votes
Follow Alec A.
Unfollow Alec A.
Share Review
Report Review

Great Company
November 24, 2025

TireRack is such an informative website. Comprehensive details on each tire helps me make the right decision. Thank you, TireRack

Date of experience: November 13, 2025
South Carolina
1 review
0 helpful votes
Follow Melony C.
Unfollow Melony C.
Share Review
Report Review

Ordering the tires online and having them delivered to place that will put them on my car is very convenient and super easy. The customer service department is also exceptional, about 5-6 months after I purchased the 4 new tires, I ran over something in the road and unfortunately ruined one of my new tires. I was ordering another new tire when I remembered that I had road hazard protection so I called Tire Rack customer service and the representative I spoke with was very patient as he walked me through all the steps and helped me submitted all of the proper documentation/pictures needed to ensure the new tire would be covered by the road hazard protection plan. I am so grateful for his help because prior to speaking with him, I had no idea how to start to submit a claim for the road hazard stuff and had he been rude or unfriendly, I probably would have just bought a new tire and not bothered with trying to submit a claim and never order from them again, however they exceeded my expectations and I just placed an order for 4 more new tires. Thanks so much!

Date of experience: September 11, 2025
Kansas
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

TireRack is Awesome!
November 24, 2025
Updated review

Found a set of Michelins for almost half the price of local after the rebate. The ordering process was easy and they arrived in a matter of days. Have used TireRack before and will again.

Date of experience: November 13, 2025

Easy to compare tires and prices
November 14, 2025
Previous review

Easy to compare tires and prices. The closeout price and rebate saved me over $500.00 on the same tire from a local vendor!

Date of experience: November 4, 2025
Montana
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

Wheel and Tire Package
November 24, 2025

Always the best deal on a wheel and tire package - mounted and balanced and delivered with all needed hardware right to your door.

Date of experience: November 13, 2025
New York
1 review
0 helpful votes
Follow Hiram C.
Unfollow Hiram C.
Share Review
Report Review

Why can't I simply snap pics of my damaged tires, TEXT (I don't e-mail from my phone) the pics to Tire Rack (YOU should handle the 3rd party interaction) w/ a snapshot of my associated order, and get my refund or store credit?!? And why don't your order confirmations have order or reference numbers listed on them?!?

Date of experience: July 9, 2025

Y'all rock, keep up the great work!
July 19, 2025
Previous review

I ordered a replacement wheel w/ the tire mounted. The balanced set came quickly w/ the proper accessories and clear, concise instructions. It doesn't get much easier than this.

Date of experience: June 20, 2025
New York
1 review
0 helpful votes
Follow Bruce M.
Unfollow Bruce M.
Share Review
Report Review

Love TireRack
November 24, 2025

Always a great selection of well reviewed and rated tires, and have used their chat services a couple of times and it was very helpful

Date of experience: November 13, 2025
South Carolina
1 review
0 helpful votes
Follow John Y.
Unfollow John Y.
Share Review
Report Review

Dependable
November 24, 2025
Updated review

I know I'm getting first quality products. Customer reviews, field testing, and customer support all help in choosing the best products. Delivery is always fast. I've ordered tires for a fleet of vehicles over more than a decade without issue.

Date of experience: November 13, 2025

Consistent
September 15, 2025
Previous review

Been using tire rack for years and bought dozens of tires. I've never had an issue.

Date of experience: September 5, 2025
Illinois
1 review
0 helpful votes
Follow Juan R.
Unfollow Juan R.
Share Review
Report Review

Great Customer service!
November 23, 2025

I ordered the wrong size by accident and they where super helpful making the return and exchange I was so pleasantly surprised.

Date of experience: November 13, 2025
Mississippi
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

Kept me informed about my order and delivery. My only complaint was that Firestone didn't call me when the tires arrived and after I called them they found the tires stacked up in the installation area. Then they called me and said the car was ready to pick up. I picked it up and drove straight out of town for the weekend. When I stopped for a break on the way home I noticed my OLD TIRES were still on the car. I had to take it back to Firestone, then they had to find the tires again, and finally installed the new ones. I don't trust Firestone. I wish Tire Rack would find another installer in my area.

Date of experience: January 13, 2020
Maine
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Highly recommended
November 23, 2025

Always fast shipping and a fair price. Ordered the wrong size my mistake a few years ago and they swapped it out at no charge including shipping. An excellent company to deal with. I alsoI appreciate the review and technical videos.

Date of experience: November 13, 2025
Pennsylvania
1 review
0 helpful votes
Follow Seth B.
Unfollow Seth B.
Share Review
Report Review

Best tire website
November 23, 2025

Always have what i need and full of tire specs for almost all tire options. Love the websites compare feature with all the data on the tires

Date of experience: November 16, 2023
Virginia
1 review
0 helpful votes
Follow Joe C.
Unfollow Joe C.
Share Review
Report Review

Very satisfied with tire rack
November 23, 2025
Updated review

I was referred to Firestone for installing new tires, you may want to have a discussion regarding your partnership with them they treated me horribly and charged me for things I didn't ask them to do.

Date of experience: November 13, 2025

I will review after installation
November 17, 2025
Previous review

I will review after installation

Date of experience: November 7, 2025
Virginia
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Happy
November 23, 2025
Updated review

Always good. I have used telephone help, chats, and application for other purchases. Constantly excellent, hassle free, and a great value too.

Date of experience: November 13, 2025

Consistant
March 29, 2025
Previous review

Usually I use the really really REALLY good sales phone folks. This time I wanted to try the website. It worked flawlessly. I'll continue to use your phone staff in the future because I always learn something from them.

Date of experience: March 19, 2025
Pennsylvania
1 review
0 helpful votes
Follow Jennifer K.
Unfollow Jennifer K.
Share Review
Report Review

I do most of my tire research on Tire Rack. I have used TR previously for sets of tires for my current and previous cars over the years and always been very satisfied with the ease of ordering, fast shipping and quality product offerings.

Date of experience: November 13, 2025