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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I love the service, but the menus are buggy, laggy, and confusing. This has been an issue for years. It's a problem in both mobile browsers and PC browsers, though it's worse on mobile.
Best place to get tires online. Shipping is fast service is excellent. They even called me to make sure whatbi ordered was correct.
Always great for years with each tire purchse or any other item.
HAD SNOW TIRES DROPPED SHIPPED TO TIRE STORE IN SILVERTHORNE COLORADO WHEN MY DAUGHTER WAS WORKING AT KEYSTONE, WERE DELIVERED TIMELY, TO CORRECT REPAIR SHOP, ALL WORKED OUT AS PLANNED. I LIVE 700 MILES AWAY SO, YEAH, NICE
I drive a lot and have been buying tires from Tire Rack for about 10 years. Every purchase is a pleasure. Competitive prices and always fast delivery. Thank You!
Had balancing issues with a set of tires I ordered, Tire Rack was super helpful in returning the tires with credit and getting new tires shipped to me.
I had an issue with tires I had installed and driven about 500 miles. The customer service representative I spoke to was very helpful in letting me know how to resolve the issue and the steps needed to replace the tires under warranty.
TireRack is such an informative website. Comprehensive details on each tire helps me make the right decision. Thank you, TireRack
Ordering the tires online and having them delivered to place that will put them on my car is very convenient and super easy. The customer service department is also exceptional, about 5-6 months after I purchased the 4 new tires, I ran over something in the road and unfortunately ruined one of my new tires. I was ordering another new tire when I remembered that I had road hazard protection so I called Tire Rack customer service and the representative I spoke with was very patient as he walked me through all the steps and helped me submitted all of the proper documentation/pictures needed to ensure the new tire would be covered by the road hazard protection plan. I am so grateful for his help because prior to speaking with him, I had no idea how to start to submit a claim for the road hazard stuff and had he been rude or unfriendly, I probably would have just bought a new tire and not bothered with trying to submit a claim and never order from them again, however they exceeded my expectations and I just placed an order for 4 more new tires. Thanks so much!
Found a set of Michelins for almost half the price of local after the rebate. The ordering process was easy and they arrived in a matter of days. Have used TireRack before and will again.
Easy to compare tires and prices. The closeout price and rebate saved me over $500.00 on the same tire from a local vendor!
Always the best deal on a wheel and tire package - mounted and balanced and delivered with all needed hardware right to your door.
Why can't I simply snap pics of my damaged tires, TEXT (I don't e-mail from my phone) the pics to Tire Rack (YOU should handle the 3rd party interaction) w/ a snapshot of my associated order, and get my refund or store credit?!? And why don't your order confirmations have order or reference numbers listed on them?!?
I ordered a replacement wheel w/ the tire mounted. The balanced set came quickly w/ the proper accessories and clear, concise instructions. It doesn't get much easier than this.
Always a great selection of well reviewed and rated tires, and have used their chat services a couple of times and it was very helpful
I know I'm getting first quality products. Customer reviews, field testing, and customer support all help in choosing the best products. Delivery is always fast. I've ordered tires for a fleet of vehicles over more than a decade without issue.
Been using tire rack for years and bought dozens of tires. I've never had an issue.
I ordered the wrong size by accident and they where super helpful making the return and exchange I was so pleasantly surprised.
Kept me informed about my order and delivery. My only complaint was that Firestone didn't call me when the tires arrived and after I called them they found the tires stacked up in the installation area. Then they called me and said the car was ready to pick up. I picked it up and drove straight out of town for the weekend. When I stopped for a break on the way home I noticed my OLD TIRES were still on the car. I had to take it back to Firestone, then they had to find the tires again, and finally installed the new ones. I don't trust Firestone. I wish Tire Rack would find another installer in my area.
Always fast shipping and a fair price. Ordered the wrong size my mistake a few years ago and they swapped it out at no charge including shipping. An excellent company to deal with. I alsoI appreciate the review and technical videos.
Always have what i need and full of tire specs for almost all tire options. Love the websites compare feature with all the data on the tires
I was referred to Firestone for installing new tires, you may want to have a discussion regarding your partnership with them they treated me horribly and charged me for things I didn't ask them to do.
Always good. I have used telephone help, chats, and application for other purchases. Constantly excellent, hassle free, and a great value too.
Usually I use the really really REALLY good sales phone folks. This time I wanted to try the website. It worked flawlessly. I'll continue to use your phone staff in the future because I always learn something from them.
I do most of my tire research on Tire Rack. I have used TR previously for sets of tires for my current and previous cars over the years and always been very satisfied with the ease of ordering, fast shipping and quality product offerings.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

