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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I'm a serial repeat buyer with Tire Rack and they always provide superior customer service if I have any questions. No matter what product you are buying, they will take care of you if you have any questions or concerns.
Always easy to navigate the web site and find tires that are a good match for my car & needs.
I dislike your standard practice of removing discount tire as a shipping option when buying non oem sizes that work with aftermarket wheels, there should be a provision for this to save time at checkout rather than having to decouple the system that notifies discount tire of my order and installation day
I have been using tire rack for years, and I love love love this company...
I have always felt That I received a good deal when purchasing here.
The tires arrived on time and enjoyed the ride
The price was ok
The step by step process of selecting a wheel and tire package is unmatched.
You receive suggestions, alerts on issues with installation, and the tools needed for easy at-home installation (if desired)
They seem to always have the tires I want available, please shipping is a breeze
Website is easy to search, not bogged down by too many links.
In stock and shipping quickly. Tire Rack always gets me taken care of.
I love how you can look at the tire and read the customer reviews.
Company is always there for you at the customer service. Waiting on hold is not long neither.
Ordered new tires quickly and easily to military installation overseas.
Overall tire purchase was great. Delivery was ok as 3 tires was delivered one day and last tire a different day. The "professional installer" was horrible. (Monroe) First the store manager was aggravated when I said I bought tires from tire rack and they were being delivered to his store. He said oh yeah those giant truck tires, listen I can't install them for $105 which is what Tire Rack quoted. I said OK or can you install them for he told me $180. At that point I wanted to go somewhere else, but the tires were getting delivered there so I felt stuck. I may buy tires from Tire Rack again, but will never use their professional installers.
Outstanding service, prompt delivery, best deal I found anywhere
On line system very easy to use. Product information was clear and options of purchase are easy to follow.
I received very good customer support from Dill. All my questions were answered.
Tire purchase for my Ford F 350.5 tires mounted and balanced at the Discount Tire store in Chesapeake VA.
Easy to order, excellent info on tires at site, fair prices..
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

