Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tinder

Tinder

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tinder?
grey stargrey stargrey stargrey stargrey star

Tinder Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from technical issues and inadequate customer support. Many users report being unable to access features after paying for premium memberships, leading to feelings of frustration and perceived exploitation. Complaints about account bans without clear explanations are prevalent, contributing to a sense of mistrust. While a few users have found success in their experiences, the overwhelming sentiment reflects a lack of reliability and support, suggesting that potential customers may want to consider alternative platforms for their needs.

This summary is generated by AI, based on text from customer reviews

service
154
value
156
shipping
66
returns
87
quality
140

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow K J.
Unfollow K J.
Share Review
Report Review

I wrote to them asking why they banned and they rudely said to refer to their terms- I then asked if they could explain and they said no and that I couldn't appeal- I will not stop slamming them until something is done and they have repercussions its disgusting how they act

+4
Date of experience: March 16, 2022
Minnesota
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Hated It
March 15, 2022

I paid my fees to have access to their site for 6 months. Somehow after a week I never was able to access or see who liked me and wasnt able to send/receive messages. I tried multiple times to contact somebody and then they basically just shut my account down with no refund or explanation.

Date of experience: March 14, 2022
South Africa
1 review
0 helpful votes
Follow Annelie h.
Unfollow Annelie h.
Share Review
Report Review

Debit order
March 10, 2022

Tinder takes money of my account without. Me authority I need my money back this is fraud the company doesn't even allow where I get my money back

Date of experience: March 9, 2022
New York
2 reviews
1 helpful vote
Follow Larry P.
Unfollow Larry P.
Share Review
Report Review

For the past two years all I've done is swipe left or right and one day last week my account was band for supposedly violating community standards but when I asked for proof they refused to provide the proof of said violation and I have every thing I've ever done online backed up so I have proof that I did not violate any of their standards. The more I researched into it the more I found out this is happening all the time and hundreds of people have been banned from their account for just swiping and not actually talking to anyone at all. It's time that Tinder gets fixed.

Date of experience: March 9, 2022
New York
2 reviews
0 helpful votes
Follow Brooke S.
Unfollow Brooke S.
Share Review
Report Review

Great but overrated
March 2, 2022

There are a few weird people that use this website, but for the most part its pretty decent. I might be exploring other options.

Date of experience: March 1, 2022
Florida
1 review
0 helpful votes
Follow Chris A.
Unfollow Chris A.
Share Review
Report Review

After paying for over a year, we started another account a few months after deleting our old account. Within 24 hours our new account was banned. I contacted tinder and they said we violated their community standards so me and my wife read them. We have violated no such standards. Mind you we did not have racy photos like most, nor were we looking for sex like a lot. We were looking for friends and got banned. I assume this was because we stated that we are polyamorous in our profile. This is discrimination against us and the lgbtqiapd+ Community. Tinder is a scam. If you are poly or part of the lgbtqiapd+ community stay away from them.

Date of experience: February 26, 2022
Texas
1 review
0 helpful votes
Follow Demetrius P.
Unfollow Demetrius P.
Share Review
Report Review

I met my wife through tinder. As soon as we matched, she messaged me first and slept over the following day. Since then, it has been an amazing experience. We are extremely blessed to have found one another. 3 years later, we're currently married with a baby on the way. Mirella Rose Parker is due April 7th, 2022. Tinder is amazing.

Date of experience: February 25, 2022
New York
1 review
1 helpful vote
Follow Susannah S.
Unfollow Susannah S.
Share Review
Report Review

Tinder didn't explain why my account was banned. Did disgruntled dates "report me" for dishonest/untruthful reasons, because I didn't go on second dates with them?

I didn't post anything that violates their policy, or do anything else unethical.

I guess it is also their policy not to tell people why they are banned. Maybe it's also because I didn't have a paid subscription.

Business going elsewhere.

Date of experience: February 24, 2022
Austria
4 reviews
1 helpful vote
Follow Walter H.
Unfollow Walter H.
Share Review
Report Review

Thanks
February 21, 2022

Good app to find a girlfriend, thanks to this app I have a lot of girlfriends now
Good interface
Thanks

Date of experience: February 21, 2022
North Carolina
1 review
0 helpful votes
Follow richard m.
Unfollow richard m.
Share Review
Report Review

Worse once you pay
February 19, 2022

I joined for free, and the site told me that I had 56 likes, and lots of messages. So I paid. Once they had my money I had 26 likes, not 56 and most of those were clear fakes from the other side of the country. I have not had one new like, and only one message since I paid. Obviously bait and switch, so save your money.

Date of experience: February 19, 2022
California
1 review
0 helpful votes
Follow Redy K.
Unfollow Redy K.
Share Review
Report Review

They asked me to verify my pictures, and I did it, the page showed me just wait for a few minutes for under review. I and wait wait wait the next day still can not log into the account that I just paid for. That means you pay for your account and can not have the service. What a waste!

Date of experience: February 18, 2022
Missouri
1 review
7 helpful votes
Follow Joey Z.
Unfollow Joey Z.
Share Review
Report Review

Waste of time
February 13, 2022

For the men out there I suggest you don't waste your time unless you have nothing better to do. This site is absolutely worthless when it comes to results. I've probably tried contacting 500 women and only received two responses which of course at that moment would cost money to reply and I'm talking about five dollars for every message you send. They give you women to chose from but I guarantee that 90% are bots. Don't waste your time!

Date of experience: February 12, 2022
Pennsylvania
1 review
1 helpful vote
Follow Alice M.
Unfollow Alice M.
Share Review
Report Review

Horrible
February 11, 2022

I am suing. They took my account away and won't give me a reason as to why. Very upset. Horrible app.

Date of experience: February 11, 2022
Japan
1 review
0 helpful votes
Follow Mari T.
Unfollow Mari T.
Share Review
Report Review

Broken
February 8, 2022

I met my boyfriend on Tinder. He was just killed in a motorcycle accident. Tinder has been in denial about their age verification system being broken since summer 2020. I can't access the first conversation with my now dead boyfriend. I'm 51 ffs.

Date of experience: February 8, 2022
Georgia
1 review
1 helpful vote
Follow Chelsea P.
Unfollow Chelsea P.
Share Review
Report Review

Tinder is a Hypocrite
February 5, 2022

I got banned permanently from Tinder about 8 months ago bc someone reported me because I called them stupid. What a cry baby! I couldn't believe it. I just watched the Netflix documentary Tinder Swindler and after all the things that man did to those people he scammed, he was allowed to get back on Tinder. I can't even find a way to appeal my profile. Tinder has double standards!

Date of experience: February 5, 2022
California
1 review
0 helpful votes
Follow jacob k.
Unfollow jacob k.
Share Review
Report Review

Dont respond toemail
January 18, 2022

Banned for no reason they never got back to me in email or another form its been over a year. 397 days actually been keeping track

Date of experience: January 18, 2022
California
1 review
1 helpful vote
Follow Nicole D.
Unfollow Nicole D.
Share Review
Report Review

I have never had a worse experience dealing with someone representing a company (a multimillion one at that). As someone who is a customer service rep, I am appalled by the responses I have received from Tinder.

I have been banned from using this app. You may be asking "why?" Well I'll be happy to inform you that I do not know. I went to scroll through, as I usually do when I am bored to find I've been banned. The screen simply states that I have "violated the terms and service and community guidelines." I'm shocked, as I indeed have read their guidelines. I have not violated a single one. My account is my account, I have nothing offensive anywhere, nor do I message people (so no offense or spam there). I have not tried to sell anything or promote anything either. So what did I do? Well I contacted tinders customer service email asking why I was banned. To which they (someone named Wayne) replied "we take violations of the Terms and Service and Community Guidelines very seriously." They go on to say that there are no appeals and I can never make one again. I ask again, I would like to know what it is I did that violated, as I'd like to know for my own volition. I receive an identical email, this time from someone named Sophia, except she included one sentence saying that she can't give me any information.

I respond that this isn't okay whatsoever. I have never once asked for my account to be reinstated, as all I'd like to know is what I've done wrong. I told them that this is poor customer service and that I HAVE read the terms and have violated NONE, hence me asking. I receive another email in response, this time from Ronald, who states that "they take violations of terms and services very seriously" another exact copy and more links to their terms, as if I haven't read them already.

I sent them a very detailed email, and I receive another exact email because they're too lazy to look into any claims or false reports people make? I told Ronald to forward me to the manager, because I'd like a response that isn't the same one, and I'd just like to fully understand, or at least be heard. In response to my asking for someone in charge, Mark so graciously sent an email stating that "they take violations to the terms and services very seriously…" adding in at the very end that they will no longer respond to any emails.

So I have been banned, and then ignored. And I think I know exactly why I was banned. I received a message from some guy who asked if I'd like to sit on his face (which I ignored) and then suddenly was banned the following day. Tinder for a fact condones poor behavior and sexual harassment from users. Any victim is punished by banning them and then allowing it to continue on. Anyone who tries to speak out is ignore and told all bans are final.

I hope your proud Tinder. You company promotes harrassment. Good job

Date of experience: January 12, 2022
Texas
12 reviews
16 helpful votes
Follow Rob R.
Unfollow Rob R.
Share Review
Report Review

Tinder is fine really if hooking up is your goal and don't expect to find quality since it does not exist on there. You will be bombarded with tons of single parents and very entitled people that probably should not be this way. I have used Tinder for a couple of years now and yes I did pay for membership during all that time so I do know what I am talking about, mostly just single moms and dads for that matter or people using very lame pick up lines that will make you cringe, but that's to be expected since they got them from Reddit. Also, it is awash with cheaters and "poly" people, talk about disgusting.

If you are looking for an intelligent conversation, a meaningful relationship or intelligence of any kind then do not use this app since you will be left disappointed and with a bad taste in your mouth. But on the other hand, if you are looking to hook up with a bunch of brainwashed dimwits then this is right up your alley.

The mainly negative thing i would say about Tinder, in general, would be their inability to get rid of the only fans and Instagram thots, it's very disgusting and they should look for simps elsewhere honestly, but they refuse to ban them.

Date of experience: January 11, 2022
Texas
2 reviews
1 helpful vote
Follow Steven L.
Unfollow Steven L.
Share Review
Report Review

Okay so I just signed up for Tinder Gold which was $100... spoke to two people and got banned. Their customer service just restates what the app says that my account was banned due to " violation of terms of use". They also state they take this very seriously by apparently not their customer service. Not sure if my account was hacked or someone reported me and they are taking their word instead of reviewing my account activity. Either way I am shut out with no apparent refund process. I am not sure how companies like this are allowed to stay in business. I will call my credit card company to reverse the transaction. Horrible company don't make this mistake.

Date of experience: January 5, 2022
New York
6 reviews
6 helpful votes
Follow afaub s.
Unfollow afaub s.
Share Review
Report Review

JOKE APP
January 3, 2022

CAN YOU JUST STOP TROLLING ME SOMETIMES WITH THE ADVERTISING EVERY 10 SWIPES RECCOMENDING TO SHARE THIS BUGGED APP IRONICALLY AND ACT LIKE THE MOST POPULAR BE BEING FUNCTIONAL AT LEAST INSTEAD OF ADDING BUGS AND SAYING TO SEND YOU A PRINTSCREEN AS IF YOU DONT WORK HERE?
IMAGINE PAYING FOR BUGS WHEN NO ADS ARE CLAIMED IN THE SUBSCRIPTION AND EVEN NO SUPPORT OR FIX
SMALL INDIE COMPANY WITHOUT MONEY TO MAKE IT WORK, TYPICAL GIANT ONLY FUNDING THE USELESS MARKETING TEAM AND THE REST UNEXISTENT

Date of experience: January 2, 2022