Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tim Hortons

Tim Hortons

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tim Hortons?
grey stargrey stargrey stargrey stargrey star

Tim Hortons Reviews Summary

Tim Hortons has a rating of 2.2 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tim Hortons most frequently mention customer service, free coffee and fast food. Tim Hortons ranks 153rd among Restaurants sites.

service
190
value
174
shipping
64
returns
67
quality
164

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Deigo P.
Unfollow Deigo P.
Share Review
Report Review

Down Hill
July 1, 2022

This place keeps surprising me over and over.
I ordered a bagel Triple toasted with extra butter and I get this?
I don't believe that a business can get worse and worse every year that passes
Great job people
You get a F Grade from me.

Date of experience: July 1, 2022
Turkiye
1 review
0 helpful votes
Follow Ernest D.
Unfollow Ernest D.
Share Review
Report Review

Could be better
July 1, 2022

I've been going to this franchise for 2 years now, and have found the line ups pretty slow than what it should be. It could be better with better time management skills and knowledge on running the fast food skillset required to complete orders.

Date of experience: July 1, 2022
Canada
1 review
0 helpful votes
Follow crystal J.
Unfollow crystal J.
Share Review
Report Review

I went to a Tim hortons at main and danforth east York around midnight asked for a coffee and chocolate chip muffin the guy tries to put muffin in bag but drops it on the floor picks it up tries to put it in the bag I asked did you drop it on the floor he said yes but it dropped on paper side I told him I didn't want that one now I will take a different one he proceeded to put the dropped one back on the shelf totally disgusted this store is nasty dirty not to mention half of their employees are lazy and never want to make decaf SMH ‍

Date of experience: June 29, 2022
Canada
1 review
1 helpful vote
Follow Jan h.
Unfollow Jan h.
Share Review
Report Review

Bowl was a rip off
June 28, 2022

Bowl was a joke
Bought a bowl at bayview /7 there were practically nothing in there. A spoon of this and that for 9.00

Date of experience: June 28, 2022
Canada
1 review
3 helpful votes
Follow Harry B.
Unfollow Harry B.
Share Review
Report Review

Learn to Read
June 26, 2022

I swear, these morons are illiterate. Every store seems to screw up my orders more than 70% of the time. I've worked in fast food. I know the pressure. I made mistakes like anyone else. But I would have been jobless if I screwed up constantly like Tim's does.

Normally I just took the loss, but today I was fed up. Went in to correct two items that they forgot to include. Told them this was three times on a row now. Got a half-assed "sorry." Don't be sorry. Just learn to READ.

Date of experience: June 26, 2022
Canada
1 review
0 helpful votes
Follow Ishaan G.
Unfollow Ishaan G.
Share Review
Report Review

Best customer service in tim hortons (Dundas rd).
Jonson is the best employee you have. Definitely needs a raise.
Well, tim hortons on the britannia road has the worst employees. 2-3 of them are putting down the reputation of tim hortons

Date of experience: June 23, 2022
Canada
1 review
0 helpful votes
Follow Bob W.
Unfollow Bob W.
Share Review
Report Review

The $#*!in Service
June 17, 2022

The chicken was more plastic than a toy. It took dam 12 minutes for a order for a Fukien g single crispy Chicken. Like how $#*!ing Lazy can you be

Date of experience: June 16, 2022
Romania
1 review
0 helpful votes
Follow Ayana H.
Unfollow Ayana H.
Share Review
Report Review

Do not attempt to buy the donuts! I saw flies roaming around them while waiting in line, which makes the bakery a health and safety hazard, majority aren't aware of. Be careful.

Date of experience: June 16, 2022
Canada
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

WTF
June 15, 2022

How is your out of condiments for sandwiches for over a week. Here's the kicker. Your based in a grocery store.

Date of experience: June 15, 2022
Canada
1 review
0 helpful votes
Follow Cindy D.
Unfollow Cindy D.
Share Review
Report Review

Missed the mark
June 9, 2022

While I love timmies coffee, specifically the double double, I'm not crazy about their food. I do love a pack of timbits though. That being said, they really missed the boat when they called them Timbeibs instead of Beibits.

Date of experience: June 8, 2022
Canada
1 review
0 helpful votes
Follow Joe M.
Unfollow Joe M.
Share Review
Report Review

Workers never get ANYTING right.
June 7, 2022

I go to Tim Hortons on Bowen road Nanaimo bc all the time. And every single time I order something, the workers never get my order correct and I mean NEVER. For example around 20 minutes ago I ordered a ice coffee and put a pump of chocolate syrup which is an extra 35 cents and they never add it. And if they didn't have any chocolate syrup left they would maybe tell me huh? Nope! $#*! you guys, get orders right next time huh.

Date of experience: June 6, 2022
NL
1 review
0 helpful votes
Follow Wasif L.
Unfollow Wasif L.
Share Review
Report Review

Not preferable
June 4, 2022

As a customer, I received suggestions of checking this place out for it's notable Canadian food but after seeing the slow lines and rude staff of this place, I had to skip it.

Date of experience: June 4, 2022
Canada
1 review
0 helpful votes
Follow Raissa K.
Unfollow Raissa K.
Share Review
Report Review

I love tim hortons but I my say it's a bad attitude every I received from a manager not sure how she treats her employees but I won't be able to work under someone who is rude. I came to the Tim located in 997 Golf Links Road in ancaster to eat get coffee and try to use internet and work a bit on my computer before my meeting. I went and i ask the manager if she can help me and she didn't even look at me and she says well if it's not working I don't control that and in a rude way. I really felt offended and i don't think i will come to that location again if I am being treated in that way and being rude.Her name is Kristyn and it's not because she is a manager that she will answer to customers badly. I am very disappointed

Date of experience: June 2, 2022
Canada
1 review
0 helpful votes
Follow Sherwin P.
Unfollow Sherwin P.
Share Review
Report Review

Today is June 1st 2022 and I had one of the worst experience at the Tim Hortons on Dougall next to the Platinum Realty Inc. The young Lady Monica was Super pleasant and very friendly to all the customers before me and to myself as well. I ordered a farmers wrap with the extra hash brown on the side and asked that it be placed in the wrap her coworker Michelle was very rude to begin with and after making the sarcastic comment of it going to break the wrap, I said it was done in Chatham, she made it and threw it on the counter as if it was dog that she feeding. Now mind you, this wrap was made in Chatham by a very special employee who took the time without asking to make a hard day go easy with a Huge smile rather than an easy day go hard with a Bad Attitude. What a huge difference with the ppl who has interpersonal skills. Keep up the Amazing Job Monica you are Awesome and Michelle, I am a huge food critic and that is the number 1 turn off for ppl is a Bad attitude at a face to face Job. You need to work on it. My partner and I with the others who witnessed your sour mood, will be eating at the Timmies in Chatham because of Better services

Date of experience: June 1, 2022
Canada
1 review
0 helpful votes
Follow Manpreet S.
Unfollow Manpreet S.
Share Review
Report Review

Tea
May 28, 2022

Today I went Tim Hortons at Kiel drive chatham and bought steep tea but the steep tea is cold and when I ask staff they are start fighting with me their is one old lady she is very rude and behave very bad and then the other staff member came in front and control that lady and said me to pay again for your new coffee this is very bad experience I never expect this type of service from Tim Hortons it's not only 1 time it's every time.

Date of experience: May 28, 2022
Canada
1 review
0 helpful votes
Follow Matthew D.
Unfollow Matthew D.
Share Review
Report Review

First of all, they are a multinational corporation they should have inventory but you will never end up with what you order. They are always out of stocks anytime of the day. They treat there employees like slave and they don't pay and train them well. The food at Tim Hortons is disgusting and there coffee is over rated. I would rather pay more and help a local coffee shop than go to Tim Hortons ever again. C'est une honte pour le Canada, Il faut arrêter d'encourager c'est imbécile de millionaire qui s'en foutre carrément de vous et de vos besoins.

Date of experience: May 24, 2022
Canada
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Are you kidding me
May 20, 2022

You discriminate against kids and you want my points? So many of us have left you forever. You did this to yourself. How much is a child worth these days you bastards how much government money are you grtting?

Date of experience: May 20, 2022
Canada
1 review
0 helpful votes
Follow Elisabeth S.
Unfollow Elisabeth S.
Share Review
Report Review

Paper Forks
May 16, 2022

I couldn't even belive when they handed me a paper fork. It was a disgusting experience. So sad Tim's has gone woke. It's been a staple of our life as we are on the road a lot. Going to shop elsewhere because that was gross. Drop the paper forks, bad idea!

Date of experience: May 14, 2022
Switzerland
1 review
0 helpful votes
Follow Mok P.
Unfollow Mok P.
Share Review
Report Review

Used to be fast
May 14, 2022

I remember back in the day this restaurant used to be fast, but nowadays their way of providing orders have gotten much slow and unproductive. It would be great if this was addressed and changed for future quality.

Date of experience: May 14, 2022
Canada
2 reviews
0 helpful votes
Follow Londel B.
Unfollow Londel B.
Share Review
Report Review

I was told at Tim Hortons, if I ask for no ice, that I'll just get less coffee? Wtf The customer service at some of these place are so rude and always rushing everyone through while making a thousand mistakes. I will never go there again.

Date of experience: May 13, 2022