TigerDirectReviews 301

Tiger Direct mostly sells products that are slightly out of date and past their prime. The prices are low because they are the "leftovers" or "end runs" from manufacturers who have stopped production in favor of newer, better products.

As long as you know this, and know that whatever you buy is not the latest technology, or has been replaced by an improved version, its fair enough. But then you must also contend with their customer service which is definitely "discount quality".

Being that the stock they sell has often been shifted around the warehouse a few times before finally getting out the door, it is often defective or broken. The challenge for the customer is to then get a repair or replacement. Tiger Direct will send you to the manufacturer, who will tell you the product is no longer supported. Take you pick: rock, hard place. With a bit of persistence, you might get one or the other to eventually make good on your purchase, but don't expect it to be easy. You chose a discounted item, and they will treat you as such.

BUYER BEWARE! Tiger Direct places delivery restrictions with USP, they require a signature, I have called TD to have this lifted due to my work schedule so that I may be up my package at a USP access point, TD stated that they do this so that no know my take another's package, this is just silly, i explained to TD a USP store will require i picture ID and signature and the UPS invoice, my package is in limbo, this was my 1st and last time i do business with TD!

My computer died just before a very important project needed to be finished. I searched around for the best deal with the best price, yadda, yadda, yadda.
I live in a small town where Wal Mart is our only computer connection now that Radio Shack is Sprint.
I found a great super deal at Tiger Direct. I have been doing business with them for over 16 years without ever a hitch. Always there and always helpful.
I ordered the PC and paid for 2nd day delivery. I know the day of the order did not count and I expected the computer on the Friday 2 days after the order had been placed.
I looked in my account and nothing showed shipped. I wrote an email, as they requested. By the end of the day still nothing shipped. I called and the lady said it had been shipped and I should have it. I didn't.
Monday came along and my projects was now due but no computer. I wrote again and then again with NO response. I called again and was very upset with the lady on the other end. I know it was not her fault and I tried to maintain but it was hard. I was going to lose some money plus my reputation.
Tuesday I get a phone call from Tiger with a verification that I placed an order for this machine. Holy crap. You have got to be kidding me. Told her how important it was that I had computer last week.
Upset she contacted a person above her. Oh boy that was fun. He told me that if I read the fine print that they were still within the time frame of the 2nd day shipping. One week later? Bulls**t. How does he figure it is second day seven days later?
I got the computer the next day, on the 8th day. I demanded the extra money returned I paid for 2nd day. They first told me they would not as they were still within their 2nd day guarantee according to their 'fine print'.
I did not want all of my shipping back just the amount i paid for 2nd day. They did finally refund all of my shipping.
I was able to save the job or at least most of it as the person who contracted me was there when I contacted Tiger.
I have to say the computer I got is fantastic. I really enjoy it and it far exceeds my expectations but not worth the hassle.
Solution: read the real fine very tine fine print.

I just bought a monitor and keyboard. So far it is good, better I mean and shipping is the best! I recommend this site

Order 6 days ago and got an order confirmation immediately but had not received and shipping info. I called customer support and asked where it was to my surprise it has been canceled. I ask the lady why it has been canceled and she tells me that on the day before they had tried to call me on my phone to verify my purchase and i had not picked up. My phone shows no phone calls from anyone i dont already know and i have no messages in my voice mail. First they apparently never called at all and if they did they didnt try real hard to contact me and second there is no email to verify my purchase that way or even an email to show that they had canceled it. Then this lady has the audacity to try and sell me some other product that i already know is a total pos. Thanks for nothing tiger direct for the worst service ever. Never using this site again.

Used TigerDirect as 1st time customer. This will be my last time using them. The order included things they didn't have in stock, made us wait weeks for it only to promise us other items they did have in stock, which after another week it wasn't in stock. Now its been 3 weeks and promises and more promises. These guys can't get anything right. In my 15 years owning 4 business, this is the single worst purchasing experience I have ever had. Pay a premium and go elsewhere - my business has lost so much productivity from the horrible decision to use Tiger Direct.

Got regular shipping. Bought a cpu and a mobo. Cpu shipped in 3 days and arrived. Got an email stating the mobo was on backorder. Waited a week, didn't ship. Called customer service to cancel the order. Waited on hold for 2 hours. Person claimed it was canceled. 3 weeks later the item ships and I'm charged. Try to call customer service, but I'm tired of being on hold. Mostly my fault for not double checking order online to confirm cancellation. I'll eat the bill and never shop with them again.

I have always used tigerdirect. Now there customer service is terrible i needed parts to built 2 computer systems and it to was the worse experience i have ever had trying to get the parts ordered and shipped. I started with ordering it with 2 day shipping needing the order shipped so i could get the machines built in time to ship to my customer and installed. O\late on a friday night i get a email that said my order was on hold awaiting approval. After waiting on hold with tigerdirect for over 1hr there supervisor told me that it wouldn't ship in time to make the date i was shown paying for the 2 day service. I asked to change it to next day and was told that i would have to cancel the order and reorder it do do that. I did and made the order again doing next day air and looking at the delivery date. Watching trying to make sure it would ship i seen that it was also on hold. I called them again and it took 50 mins just to get a person on the phone. After explaining what i need and what happened i was told by a supervisor that he would expedite it to make sure it shipped. Guess what it did not. Called again talked to yet another supervisor and he told me sorry and they would try to get it out tomorrow that now leaves me no time to build them and get them shipped. I have used tigerdirect for over 10 years and have never had so much poor and uncaring service ever. I will never use them again. And thats a shame they used to be the best company out there for computer parts.

I have been ordering from TD for many years. Everything from barebones computers to printers, and monitors. Never have I ever had as much problem as I have had this last go around. I ordered another barebones kit for a friend. Well due to their new computer system anything that went into backorder was automatically displayed as customer cancelled, so nothing gets shipped even when it's restocked. And by the time everyone realized what had happened almost every part of the barebones kit was either out of stock or no longer available. So another round of phone calls and sitting on hold, (thank god for speaker phones).
The whole order was cancelled.
I ordered another barebones kit, sympathizing with them about their computer issues. Like I said I've never had anything like this happen before in all the years I've been ordering from them.
Well, everything arrives, except the case and the hard-drive. Well you can't build a computer without either. So after another round of emails and phone calls, I was told everything was on it's way.
Well, that was a load of poppy-$#*!! The case was shipped, and then it was cross docked with an non UPS carrier and I lost track of it until, again I contacted TD, and was told that once it was shipped from the non UPS shipper they would send me the UPS numbers. It was over a week I waited for the updated numbers, and I still had heard nothing. Once AGAIN, I contacted TD and within minutes I received the updated tracking number.
However, at that point in time, no hard drive had been forwarded from the NON-UPS shipper. Needless to say, just the other day, I again contacted TD to find out what was happening with my hard drive, threatening to post a negative review on every and any website I could find on the web.
Needless to say, you obviously know the end of this story, since I am posting this here. My hard drive is still somewhere out there in limbo, nowhere near it's final destination.
I will see what happens now.

I own a computer store. And we have used Tigerdirect quite often in the past. But I've finally had enough of their poor business practices. Recently, I purchased 2 laptops from their online site. The laptops were listed as NEW. However, I received 8 yr old refurbished laptops instead. I called 3 times and each time, I was put on hold for at least 20 minutes before I finally had to hang up. I figured I'd try their CHAT option. Yikes! Even worse. Took 6 attempts over 3 days to connect with someone. I offered to keep the laptops in exchange for a 20% rebate in the form of a store credit. I showed them that it would cost almost as much to return the laptops & refund my purchase. But whoever makes those decisions refused. (Anyone who owns a business realizes that was a foolish decision.) I went further and informed them there would be consequences for refusing to satisfy this customer: " #1)We will now look elsewhere to fill our needs. So you've lost my business. #2) I will now write no less than 3 negative reviews online about tigerdirect. So you've now lost OTHER business. #3) I will spread my negative view of tigerdirect via word of mouth losing tiger direct even more business. All because you wanted to save, what? $20 bucks? " And so it has come to this.
But I see the web is filled with negative reviews of TigerDirect. Perhaps I should have read those first.

Ordered a 75" tv from here. Never received a confirmation email, after 3 days called the company (waited over an hour on hold) was told "we were waiting for you to call us to confirm the order" (really?) Said they would ship tv that day (6/11) and it would arrive (6/18). By 6/20 I received an email telling me the tv shipped but no tracking number was available. I called but they are not available on the weekends (of course). Waited till Monday morning and called, sat on hold for an hour. Finally a rep tells me they have no idea where the tv is but he will track and send me tracking info asap. Tuesday afternoon and I still have no email from rep. Attempted to use their "live" online help. Was told my wait time would be one minute, five minutes later I receieved a message asking me to please leave a message due to extensive wait times. I tried to type a message and was then told I was unable to leave a message and would have to try another time. As of now I am out thousands of dollars on a tv that no one knows where it is, it was ordered June 8th and it is now June 22nd. Is this one of those Chinese websites? Just wondering because I once ordered a swimsuit from a website that turned out to be a Chinese website and got this same exact run around. I would be leery of any positive reviews about this company. I don't see how a company with such poor customer service could receive a legitimate 5 star rating. I highly question that. Take your money somewhere else because this place is nothing but a headache.

STAY AWAY! I am 3-4 weeks into my order that was supposed to be delivered in 7-10 days and no one can tell me when it will ship or where it will ship to... ya, that's right... in addition to NOT receiving a purchase receipt for my online order, and not receiving my order on time, when I received an email apology from TigerDirect about my order being late the only purchase information included with their apology was my shipping and billing address... both the same, which is NOT the case... and of course the wrong address for the CC to process. So, 45 minutes on hold to find out no one knows which address is which... in fact, they also had the purchase date wrong and still cannot tell me "anything" about the status of my order. Ridiculous for a company that has been around this long... if I did my job like they do their job - I WOULDN'T HAVE A JOB! 1.5 hours on the phone and nothing accomplished as they could not change the billing address for me? WTF TD? NEVER AGAIN will I purchase from this company. LAME... I guess I will just wait until you get your s%@# together to get my much needed order delivered.

And one more thing... expect to wait at least 45 minutes to speak to someone that is rude and speaks english as a second language.