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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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My sister reccommended this site to me, and i bought my wedding dress, it is really nice, but the shipping is a little slow.
It is very good to purchase a evening dress formthis wesite, and you can get good quality dress with less money.
Also their customer service is very good and i like to talk with them.
If you wana own a big large of evening, banquet dresses, tidebuy is a good choice.
I have purchased a evening dress recently on tidebuy.com. After placing a order, i received the beautiful dress very soon. I wanna say the dress is really very beautiful and amazing. I like the dress very much.
More and more person pay more attention to tidebuy, I just want to know how it is
Good website I have met, its services is good, but the logistics is not so good, but it doesn't matter. The goods is good, that is ok
The item is just as in the picture and over all this is the best I have found dresses and all I can think of, the delivery takes its time but when it get in to your hands is just as you hope, so if you order order w/time and you be happy
A very good website, looks fabulous and the ordering seems to be easy and straightforward. I have been looking for a dress to buy as a present for my mom and the company have been very helpful with advising me about sizes and things like that. I am still looking through their huge range before I make my final decision but I see nothing wrong at all with the site, its looks great and I will be making my purchase soon, i just wanted to say how helpful these people are! Well done, it makes a nice change to feel valued!
This website is cool. I bought a wedding dress for my wife from them half a month ago and i received the dress yesterday. My wife loves the dress so much. The dress is well designed and it is really very beautiful. The customer service is also very nice. Anyway, i love this dress and i like this webisite.
It is my first time to visit and place an order on this website, their services are perfect, I think their dresses are also amazing, let me feel like that I was a princess when I wore them, I like the dresses on their website, I have paid for my first orders. I am waiting for my beautiful dress coming...
I was terrified looking at the negative reviews here. But now I am happy when I got the delivery of the dress. The dress was awesome and perfect, I never can ask more from them. I recommend them to others.
I ordered these pink stello heels. The picture didn't match at all what i got which was exposed seams visible glue and overall $#*!ty quality. I sent them pictures and consistently contacted them and all they would say was that it was " beautiful pair of shoes " that if i didn't like the exposed seams i could take it to get fixed at a seamstress what a $#*!ing rip off. I have never had such horrible customer service.
I absolutely love the dress I received from TideBuy.com. I got a recommendation from a coworker, and the only thing I could find wrong was 2 lose strings and one lose bead that was completely unnoticeable. It was delivered a week early, and I paid less for that dress (for the marine corps ball) than I ever spent on my dresses for prom. Beautiful quality. Wish I could post a picture here!
I am writing this on the experience which I gained after transacting on this site. I had purchased an over coat for my wife few months back. Product got delivered in 9 days which was fine enough as per the rate charged for courier service. We were shocked to see such an expensive overcoat at such lesser rate than the market price of branded products. Quality of the fabric used was the best available in market, and design was excellent. I reviewed few other products with some other websites and found the pricing to be very reasonable, as these are designer clothes competing with the latest designs of other brands available in the market.
Overall this was good online purchase experience. I have one suggestion, if they can introduce men's clothing then can increase their business earnings. Will surely look for future purchases from this site.
Only regret is that they have to find some way to expedite the delivery of the product. If they can find some way to deliver the product much faster and this would become one of the good ecommerce sites.
I have also suggested few of my friends to visit this site. And one additional suggestion, as Christmas is fast approaching, please provide additional discounts.
I was very skeptical about this site because of the reviews but then I decided to order a dress from there anyways. I was surprised. The dress was gorgeous. I can upload pictures if anyone is interested. I brought this to my professional seamstress and she was happy also. Next up... a wedding dress. Will report on this.
I bought a wedding dress from tidebuy.com 3 months ago, thanks to tidebuy.com, it bring me a terrific wedding, the wedding dress made me so pretty that, my husband said I was the most amazing bride in the world!
I'm in tears. My wedding is a month away and my dress FINALLY came. The sizing is teriible (it doesn't fit at all), and the quality is so bad! It looks like my five year old nephew sewed the dress together. Actually, he might have done a better job. The shoulder straps are uneven. Visibly uneven. One is three inches bigger than the other. It's impossible to get your money back. :'( I don't know what to do. Stay away from this site!
I've never purchased from tidebuy, but I have a question about the wig units. Has anyone purchased a wig from them?
This isn't a site I would recommend to anyone. I ordered my wedding dress through this place, but they emailed me saying that they couldn't possibly make the dress I picked, and that the fabric and everything needed to be changed about it because they "didn't have the right lace". I didn't like this, so I emailed them back saying to cancel my order. They refused a refund, and I never got my dress.
A horrible, horrible site. Their customer service is the worst I've ever experienced. Don't buy from them.
Ordered 2 wedding dresses worth $400. Both were poor quality... nothing like the pictures. Cheap looking and ink visible at the seams that showed trhough the fabric. Couldnt wear neither and i requested permission to return immediately and everytime they said the pics showed nothing was wrong... they actually offered me $10. To fix it myself... BEWARE!
I ordered a prom dress and it took forever to receive it! Upon arrival, it was wrinkled and cheap. I tried to return it the day I got it and customer service replied 1 week later that THEY DO NOT RETURN ITEMS. I am out $169.00 Never will order again and strongly recommend you don't either. I wish I had read something like this!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
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