Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a bedding set from this website in Hong Kong. It came a completely different color than pictured. As well as a completely different price on the invoice than what I paid. I have been trying, unsuccessfully, for several weeks now to return. They are uncooperative even with the pictures and paperwork I have sent proving my claim. I believe this site is a SCAM. Buyer beware!
Hiiii. My twin And My mom got their dresses for My sister s wedding And they where stuuuuuuuuning! <3 big fan of tidebuy thank u will be shopping soon:-) ~...
I am so pleased with the dress I received
From tidebuy. I was very hesitant
To order online, but after contacting the
Designer who recommended this
Site I felt a bit more confident. Ordering
Was very simple as I was walked
Through the process on the live chat by a
Very nice and kind staff member.
I ordered my dress on Friday, February
7, and it arrived on my doorstep on
Wednesday, February 12. It was exactly
As I had seen at a local bridal
Salon and exactly as pictured on the
Designer's and tidebuy websites. I had
Seen this dress at a bridal salon for
Double the price I found it on this
Website. I couldn't be more pleased and
Am very grateful to the staff for
Being so professional and competent.
I purchased my first dress from here
About a week or two ago. It came
Really quickly and the staff who work at
The online chat were extremely
Helpful and went out of their way to
Ensure that I was happy with my
Purchase. When it came ot was perfect
In size and looked exacly as it had
In the picture on the website. Thank you
tidebuy.com! I would definitely
Purchase from here again :) "
Hello good people, i am so happy for this platform. I wont exaggerate but to be honest tidebuy has the lowest price for prom dresses. I did a cross check and this is why am saying so. I confirmed this by placing an order for the same last year and i am now almost certain that it is true.
I have always ordered from tidebuy for the last two years and i am buying from them often because of their timely delivery and majorly due to their low prices and quality dresses.so tidebuy for me is the better option.
I wanted to try myself, as opinions on the internet are different, and it is a total scam. I'm still waiting for my parcel after 3 months and they refuse to give me a refund, to all my emails they reply to try and trace it, while it is 2 months that the parcel is untraceable.
Stay away from them!
Bought two bracelets from this Chinese store last year November and even if i got my order a week late i am still pleased with them cause i found their prices just cool.
I wont exaggerate but tidebuy is great. I got a very nice red prom from this store last year just two weeks before Christmas and this dress really attracted a lot of attention when i wore it to a friend's party on Christmas eve
I've read too, too many conflicting reviews about tidebuy, but based on my own experience I decided that it's mostly OK but I had my reservations. I ordered two prom dresses (pretty common, on good discount) It took them about a week to ship to me, granted I live closer to their warehouse than other parts of the countries. International orders seem to have the worst reviews but the dresses I received were nice. I would say, it's a great site for nice dresses but its split reputation has its reasons.
I had heard of tidebuy a couple of days back and I decided to buy a dress for my daughter on her birthday from there. I was mainly attracted to this site because of their 30 days money back guarantee which makes buying from them completely risk free. I browsed through some of the dresses and was amazed to see the wonderful variety of dresses. I wanted to buy just one dress but ended up buying three as there were some great discounts on the web site. Once I was done with selecting the dresses then they asked me to fill-in all the essentials such as size, color and material. After that all I was redirected to the payment page in which they asked me for the mode of payment and it was done. Once the payment was transferred I straight away received an email from best buy to conform the payment details. Delivery was also super quick and my dress was delivered within couple of days of placing the order.
Yes, at last I finally found it! For some months, I have been searching for the best place to do my wedding shopping. I finally discover tidebuy and I love the place. It is one of the fashion dress store why you can get the best as a woman. If you really want to look like under 16, then tidebuy is the best. This is my first time of visiting a shop and gets my choice of dress, shoe and bag at the same time. It is very unique and different from other store where you will have to book and come back for your items. Everything you need is always available and within your reach. You can never visit tidebuy and not buy from impulse. This is the reason why you need to prepare yourself before getting there so that you will not miss your favorite. I just bought my wedding gown and some other accessories there and despite that I make my bookings online, I received my order within the shortest time right at my doorstep. That is what makes me believe that tidebuy is real!
We ordered a dress on line and actually had a seamstress at a bridal shop measure my daughter. However, when we received the dress it was too big everywhere. We attempted to return the dress and were told we had to send in pictures of her in the dress and if they determined it was their mistake they would refund us. However, we had to pay for the shipping back and when we sent the pictures they said they did not receive them. Mind you, we had to take about 14 pictures and sent them to them 3 different times. We attempted to email them several times over and over and they continued to tell us they did not receive them. We finally gave up. I would never order from this site.
THIS SITE IS A SCAM. I would not even give this site one star if it were possible to give it none. My mom ordered me a coat from this site and could not have been more horrified with the entire experience. First of all, this coat took almost a month and a half to be delivered. The coat itself is GARBAGE. It's make of some kind of felt-like material, and the tooling had paper trapped between the layers which were extremely visible but impossible to get out without needing to cut the tooling to do so. Furthermore, the coat was small enough to fit a child... and here's the kicker... IT WASN'T EVEN THE SAME COLORS WHICH WERE REPRESENTED ON THE SITE. Instead of being a dark navy coat with light pink tooling, it was a bright blue coat with dark purple tooling. This color combination didn't even exist on the site! When contacting the customer service, my mom was basically told tough luck. They didn't care that it didn't fit, they didn't care that it was different colors than was ordered, they didn't care that their customer was extremely dissatisfied. They instead claimed that it was a beautiful coat and that we should be happy with it. What kind of a company does this? What ever you do, do NOT order from this site. You will not only be unhappy with your purchase experience, there's a good chance you won't even receive what you originally ordered, and will not be given an opportunity to return it!
These guys have the worst customer service ever! I wanted to cancel the order i placed within 12 hours of making payment, which makes me eligible for full refund, but these guys just dont reply back to emails...
I also tried opening up the dispute & they just send a general reply so that the dispute gets closed at their end...
I also tried to leave a bad review abt the same product but it never came up on the website, they have restricted bad /negative reviews so those never show up on the website. This is soooo shady. PLEASE be smart & DO NOT order anything from this website.
BE AWARE OF! I believe in the pretty wepages and cheap clothes of this company, and I received clothes of poor, poor quality, with defects in the fabric type. Also they sent me a jacket with wrong size (too small but with a fake label of XL, I had to measure it to prove them their mistake...) and wrong color. And I received another garment with a color that doesn't exist in the options in the their webpage! Scam! They accept their mistakes, but they don't want to change anything after I paid more! And they don't want to give me a refund! Terrible clothes, policies and customer service... Also, I wrote the bad reviews in their website but they never publish them, unethical!
TideBuy.com is just awesome for all fashion lovers. Consumers get it just a perfect one stop zone for their entire yearly shopping! Can you just believe that they offered up to 85% off! 2 days 2 hours only remaining so far. So hurry up and buy some products quickly.
I bought 2 Cool Black Long Sleeve Polka Dots and it's less than $27 each! I am so happy to write a review for TideBuy.com. Their customer care always in bright smile. No issue of their products so far. I got perfect color and quality. TideBuy.com just rocks with thousands of regular consumers monthly.
The first time i bought from tidebuy was in april 2012 i had placed an order of a blue straples cute dress that i had planned to put on to a friend's party. I decided to give them a benefit of doubt especially when it came to the number of days i had to wait in order to receive the dress but fortunately they marked it as urgent and in no more than 14 days i had my dress.
The one thing that tidebuy stands is its amazing discount offers. This store has some of the craziest discounts that can make you doubt the quality of their dresses but get it from that they have the best quality judging from the prom i got myself from this store.
*****SCAM*** Please read this before you order anything from this TideBuy!
My wife and 11 other bridesmaids ordered their dresses from this site and we got an email stating that the dress was 1/2 off and that expedited shipping was cheaper than standard shipping. They all ordered the same dress and all of them got charged different amounts.
3 of our close friends got their account information hacked and they all had charges from China. (We live in California).
We called to cancel our orders and the Asian lady who could barely speak english said they won't refund money because they have already cut the fabric> It was only 15 hours after we all placed our orders.
Do not use a Credit card and definitely don't use your Debit card. This place is a scam. And if you have to order one from This joke of a site then use paypal.
I wished their was an option for no stars because 1 star is a compliment. ***Please don't use this sight.****
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.

