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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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Tidebuy is renowned for its prompt shipping, the stylish pink color pumps i ordered arrived at the exact time as mentioned when I placed the order. The one i bought is the most remarkable pumps of Tidebuy which gave me a lovely look!
I initially gave these guys(tidebuy.com) a 1 star review because of a bad
First time experience, BUT I am changing my review to 4.5 stars. (Just
Can't give them a full 5 because of the problems up front). I have changed
My mind as a result of the good experience i had when they solved my
Problem..
What an excellent service! I ordered a Cool Split Joint Rhombic Print Long Sleeves Dress and received delivery on a Wednesday, within 13 working days of ordering. Unfortunately, the dress was too small (if you do order a full dress and like me, you are a size 38 chest or medium buy a 40 not a 38), the replacement dress was delivered the following Saturday - that's 2 deliveries and a return within a month!
I ordered a pair of Comfort Blue Suede Upper Flat Heels during the sale and I was extremely satisfied with the service given by the company.
The item was well packed. It was in pristine condition. The fit was excellent. I have added the company to my list of favourite companies. I would go there first for what I wanted because of their service, the quality of goods and reliability of the company
Horrible quality and terrible sizing. Unless you are a garden gnome DO NOT trust their sizing. I ordered 2 items a jacket and a dress both in large and they fit my 10 year old! They WILL NOT take returns. Buyer Beware! This is a complete waste of money.
I ordered my prom dress from here. In champagne... and it was very pink not champagne at all! I got no email back when I emailed them to complain, and see if I could possibly return it. Customer service = terrible. I will not buy another dress here ever and I'm super disappointed in mine, so now I will need to find a different dress. I hope I can sell the one I got, and put that towards the new dress, but honestly wish I'd just gotten a refund. I will not recommend this site to ANYONE!
My experience with Tidebuy was the worst ever. I ordered a jacket on 12/2. Sent them a message on 1/4 to see where it was and they said it was being shipped. Sent a message on 1/23 asking where my jacket was. Reply I got was this: We are really sorry for this happening and it's because your pacakge has been lost but now it was found.
Please don't worry, now it is already in the distribution centre now and it will be shipped out tomorrow morning bu UPS, I'm sure you will receive it very soon.
Finally get my jacket 1/28 and it is nothing like the picture of what I thought i was ordering. I sent them a message that I would like to return it- now they want me to send me a picture of the jacket, I do and then they say I need to send a picture of the paper(receipt) that was in the package! There was none so now I am screwed out of my money and stuck with a Jacket that is not even close to what I ordered. I gave it to charity and will never order from them again. Customer service is the worst and so is there return service, I have never dealt with such horrible return service!
Customer service are responsive, product quality is good with cheaper price. Delivery lead time not so good, maybe it's because I chose cheapest freight cost.
For the first time I order from tidebuy.com and am very pleased. You won another customer :) Thank you
I ordered the Exquisite A-line ball gown Sweetheart ruffles Beading Wedding Dress *******539 with CUSTOM sizing. They were very friendly, they were on point with timing. The dress looked IDENTICAL to the picture; I cried when I received the dress. It was absolutely beautiful. The only problem I had was that the shoved a whole wedding dress in a bag. It was folded nicely but because that its coming from China it got wrinkled eventually and now I have to get it pressed before my wedding. So it would be nice if it was in a box. My overall AWESOME! I will be purchasing again.
tidebuy.com has a wonderful selection of costumes for women, teens, and
Children of all ages and sizes. I had a little trouble determining my size
As past experience tells me that not all vendors measure the same way. (A
Medium in one store could be a large in another!) So I contacted customer
Service and they were extremely helpful in helping me do that. I didn't
Have to wait forever for shipping so that was a plus as well. All in all, I
Would definitely recommend these guys!
The website is trustable, you can trust it, i was satisfied with the quality of manufacturing with the materials and the finish, it really was better than i have expected. Regarding the shipping it was very fast shipping, but they used like 20 days to finish making the order, but the shipment was good and the packaging was excellent and professional (Cardboard box contains a plastic bag that contains the dress)
I bought a wedding dress from the site.
الموقع موثوق، الشحن سريع بس يحتاجون شوية وقت لتنفيذ الطلب، 20 يوم تقريبا، أنا إشتريت منه فستان زفاف، القماش كان ممتاز و جودة جيدة جدا، الخياطة كانت أيضا ممتازة تقريبا، و اللمسات النهائية جيدة جدا، الطلب يشبه لحد كبير الي شفته في الصورة. و السعر بطبيعة الحال مش غالي، و أتوقع الجودة بتنافس جودة الفساتين في المحلات.
AWFUL! I ordered four jackets to arrive for an event and paid high extra shipping. I ordered January 15 and they finally arrived February 23, way after event. When I tried to cancel finding out they weren't even shipped I was told I would lose all my money. The promised delivery in time and had not even shipped product when it was supposed to be here. Awful service... NEVER do business with them!
I have purchased several items from tidebuy ranging from costumes, wigs and even jewels accessories. This site truly offers a little bit of everything - for everyone! I find myself browsing away for hours at the intriguing products! With their easy to navigate site, fast shipping and very compatible prices; tidebuy is my favorite store!
This makes twice that I buy a jewellery by tidebuy: a solitaire diamond necklace pendant and ring set with several small diamonds. In both cases, the quality of the work and diamonds were actually at the height of my hopes. In addition, the team is responsive, professional and very nice. The purchase of such jewellery on the internet can be scary but it would be extremely damage not to Miss! During my first purchase, I spent many hours on the internet and in the stores looking for the Glamorous Retro Owl Shaped Alloy pendant and that's when I stumbled on the site of tidebuy that I found my happiness. I therefore warmly recommend tidebuy.com
It's the first time I buy prom dress online so it was nice to have a
Personalised service from tidebuy. I also bought my fiancé's engagement
Ring and even though it was a little tight when we received it, tidebuy was
Able to make the adjustments without any problems or additional fee. The
Quality was great so we also got our wedding bands at tidebuy. The service
And price are impeccable -- I would definitely recommend them.
Buying an item or items from tidebuy is not much of a hustle compared to other online businesses. I think of no other place to shop for clothes and shoes for my wife and I other than it when I have an important event to attend like a wedding or meeting with senior government officials in my office.
We have received several positive comments from our friends whenever we wear the accessories and clothes I buy at the website. I recently purchased a fashionable evening dress for my wife which cost me $100 though I had budgeted for $200. I was happy since I was able to save more than half the amount which I used to order more stuff. The dress fitted her well. I could not imagine that a dress made of such a superior material could for such a relatively cheap price.
Though some people have posted some negative comments about tidebuy on my side I have not had any problem with the product ordered. The many orders I have placed always arrive at my doorstep and in time therefore I am totally satisfied with the service offered.
Apart from the nice products offered workers on the website's online chat are friendly and always go out of their way to ensure that I am happy with the purchases I make. The experience is just pleasurable.
I give tidebuy a five star rating on the quality of products offered and a four and half star rating for the after sell services rendered.
If you want high quality clothing, accessories and services check out this online shop.
Like most I was wary about buying a necklace online, but after I read the reviews decided to go for it. And I wasn't disappointed after looking on the website I gave them a call and spoke to one of the staff, he was very helpful and gave great advice in what I should go for. I received emails telling me the progress of my order and a phone call on the day it arrived to make sure I was happy, I was more than happy, the necklace was perfect and the Mrs loved it! I will definitely recommend and use tidebuy again.
I thought I will try because on the picture everything look so beautiful, so I ordered pair of boot and a knitwear top. Took one and half month for the items to arrived, the quality of the knitwear is worst I ever seen, nothing like the pictures and no shape at all, and the pair of boot also poor quality. And I found that you can not trust the reviews on it's website, it's all good review, but not true at all. I found that out because my reviews never show up after I submitted.
This website is above board I found a dress I really loved for my graduation, it is the White Pleated Studded Long Sleeves dress in turquoise. It's made in white and fushia as well, however I only liked the color turquoise on me. After reading the reviews here I was really hesitant to order from tidebuy.com, so I went on a hunt for the dress. Unfortunately, I found out that the manufacturer had actually stopped making the dress, but only in turquoise. Just my luck! The only way to get my hands on a dress was to find somewhere that already had an unsold dress in stock, ready to ship. After calling every supplier in the Canada, and almost every website on google, there were only two places that said they had the dress. Tidebuy.com being one of them. I originally ordered with the other site, because they carried the dress in my size, tidebuy carried one size larger than I needed. Shortly after placing the order with the first site, they e-mailed me saying the dress was damaged and they had cancelled my order. Tidebuy was LITERALLY the only website that carried this dress at all. So, I placed the order Monday morning, and after 14 days the dress was here. I was very impressed with the fast service, and the dress is identical to the one online, and the turquoise is beautiful! Just have to get the dress taken in a touch, but couldn't be happier!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
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