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Tidebuy

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Tidebuy

3.5
tidebuy.com

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Tidebuy Reviews Summary

The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.

This summary is generated by AI, based on text from customer reviews

service
386
value
377
shipping
384
returns
299
quality
375

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Cathy K.
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Tidebuy is renowned for its prompt shipping, the stylish pink color pumps i ordered arrived at the exact time as mentioned when I placed the order. The one i bought is the most remarkable pumps of Tidebuy which gave me a lovely look!

Date of experience: March 26, 2014
Kenya
1 review
1 helpful vote
Follow greg y.
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I initially gave these guys(tidebuy.com) a 1 star review because of a bad
First time experience, BUT I am changing my review to 4.5 stars. (Just
Can't give them a full 5 because of the problems up front). I have changed
My mind as a result of the good experience i had when they solved my
Problem..

Date of experience: March 25, 2014
Kenya
1 review
1 helpful vote
Follow marissa m.
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What an excellent service! I ordered a Cool Split Joint Rhombic Print Long Sleeves Dress and received delivery on a Wednesday, within 13 working days of ordering. Unfortunately, the dress was too small (if you do order a full dress and like me, you are a size 38 chest or medium buy a 40 not a 38), the replacement dress was delivered the following Saturday - that's 2 deliveries and a return within a month!

Date of experience: March 25, 2014
Kenya
1 review
1 helpful vote
Follow kena h.
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I ordered a pair of Comfort Blue Suede Upper Flat Heels during the sale and I was extremely satisfied with the service given by the company.
The item was well packed. It was in pristine condition. The fit was excellent. I have added the company to my list of favourite companies. I would go there first for what I wanted because of their service, the quality of goods and reliability of the company

Date of experience: March 25, 2014
Georgia
3 reviews
13 helpful votes
Follow andrea g.
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Horrible quality and terrible sizing. Unless you are a garden gnome DO NOT trust their sizing. I ordered 2 items a jacket and a dress both in large and they fit my 10 year old! They WILL NOT take returns. Buyer Beware! This is a complete waste of money.

Date of experience: March 19, 2014
Virginia
1 review
2 helpful votes
Follow Mika E.
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I ordered my prom dress from here. In champagne... and it was very pink not champagne at all! I got no email back when I emailed them to complain, and see if I could possibly return it. Customer service = terrible. I will not buy another dress here ever and I'm super disappointed in mine, so now I will need to find a different dress. I hope I can sell the one I got, and put that towards the new dress, but honestly wish I'd just gotten a refund. I will not recommend this site to ANYONE!

Date of experience: March 18, 2014
Washington
4 reviews
3 helpful votes
Follow Dawn O.
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My experience with Tidebuy was the worst ever. I ordered a jacket on 12/2. Sent them a message on 1/4 to see where it was and they said it was being shipped. Sent a message on 1/23 asking where my jacket was. Reply I got was this: We are really sorry for this happening and it's because your pacakge has been lost but now it was found.
Please don't worry, now it is already in the distribution centre now and it will be shipped out tomorrow morning bu UPS, I'm sure you will receive it very soon.
Finally get my jacket 1/28 and it is nothing like the picture of what I thought i was ordering. I sent them a message that I would like to return it- now they want me to send me a picture of the jacket, I do and then they say I need to send a picture of the paper(receipt) that was in the package! There was none so now I am screwed out of my money and stuck with a Jacket that is not even close to what I ordered. I gave it to charity and will never order from them again. Customer service is the worst and so is there return service, I have never dealt with such horrible return service!

Date of experience: March 18, 2014
AE
1 review
1 helpful vote
Follow Mary A.
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Customer service are responsive, product quality is good with cheaper price. Delivery lead time not so good, maybe it's because I chose cheapest freight cost.

Date of experience: March 17, 2014
GB
1 review
1 helpful vote
Follow Gausodin H.
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For the first time I order from tidebuy.com and am very pleased. You won another customer :) Thank you

Date of experience: March 15, 2014
New Jersey
1 review
1 helpful vote
Follow Tiffani D.
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I ordered the Exquisite A-line ball gown Sweetheart ruffles Beading Wedding Dress *******539 with CUSTOM sizing. They were very friendly, they were on point with timing. The dress looked IDENTICAL to the picture; I cried when I received the dress. It was absolutely beautiful. The only problem I had was that the shoved a whole wedding dress in a bag. It was folded nicely but because that its coming from China it got wrinkled eventually and now I have to get it pressed before my wedding. So it would be nice if it was in a box. My overall AWESOME! I will be purchasing again.

Date of experience: March 13, 2014
Maine
1 review
1 helpful vote
Follow brenda c.
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tidebuy.com has a wonderful selection of costumes for women, teens, and
Children of all ages and sizes. I had a little trouble determining my size
As past experience tells me that not all vendors measure the same way. (A
Medium in one store could be a large in another!) So I contacted customer
Service and they were extremely helpful in helping me do that. I didn't
Have to wait forever for shipping so that was a plus as well. All in all, I
Would definitely recommend these guys!

Date of experience: March 12, 2014
Saudi Arabia
1 review
1 helpful vote
Follow Khaled K.
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The website is trustable, you can trust it, i was satisfied with the quality of manufacturing with the materials and the finish, it really was better than i have expected. Regarding the shipping it was very fast shipping, but they used like 20 days to finish making the order, but the shipment was good and the packaging was excellent and professional (Cardboard box contains a plastic bag that contains the dress)
I bought a wedding dress from the site.

الموقع موثوق، الشحن سريع بس يحتاجون شوية وقت لتنفيذ الطلب، 20 يوم تقريبا، أنا إشتريت منه فستان زفاف، القماش كان ممتاز و جودة جيدة جدا، الخياطة كانت أيضا ممتازة تقريبا، و اللمسات النهائية جيدة جدا، الطلب يشبه لحد كبير الي شفته في الصورة. و السعر بطبيعة الحال مش غالي، و أتوقع الجودة بتنافس جودة الفساتين في المحلات.

Date of experience: March 12, 2014
Louisiana
1 review
1 helpful vote
Follow lena w.
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AWFUL!
March 12, 2014

AWFUL! I ordered four jackets to arrive for an event and paid high extra shipping. I ordered January 15 and they finally arrived February 23, way after event. When I tried to cancel finding out they weren't even shipped I was told I would lose all my money. The promised delivery in time and had not even shipped product when it was supposed to be here. Awful service... NEVER do business with them!

Date of experience: March 12, 2014
Kenya
1 review
1 helpful vote
Follow grace a.
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I have purchased several items from tidebuy ranging from costumes, wigs and even jewels accessories. This site truly offers a little bit of everything - for everyone! I find myself browsing away for hours at the intriguing products! With their easy to navigate site, fast shipping and very compatible prices; tidebuy is my favorite store!

Date of experience: March 12, 2014
Kenya
2 reviews
1 helpful vote
Follow Faith A.
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This makes twice that I buy a jewellery by tidebuy: a solitaire diamond necklace pendant and ring set with several small diamonds. In both cases, the quality of the work and diamonds were actually at the height of my hopes. In addition, the team is responsive, professional and very nice. The purchase of such jewellery on the internet can be scary but it would be extremely damage not to Miss! During my first purchase, I spent many hours on the internet and in the stores looking for the Glamorous Retro Owl Shaped Alloy pendant and that's when I stumbled on the site of tidebuy that I found my happiness. I therefore warmly recommend tidebuy.com

Date of experience: March 10, 2014
Singapore
1 review
1 helpful vote
Follow jordan r.
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It's the first time I buy prom dress online so it was nice to have a
Personalised service from tidebuy. I also bought my fiancé's engagement
Ring and even though it was a little tight when we received it, tidebuy was
Able to make the adjustments without any problems or additional fee. The
Quality was great so we also got our wedding bands at tidebuy. The service
And price are impeccable -- I would definitely recommend them.

Date of experience: March 10, 2014
Kenya
1 review
1 helpful vote
Follow Alexx M.
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Buying an item or items from tidebuy is not much of a hustle compared to other online businesses. I think of no other place to shop for clothes and shoes for my wife and I other than it when I have an important event to attend like a wedding or meeting with senior government officials in my office.
We have received several positive comments from our friends whenever we wear the accessories and clothes I buy at the website. I recently purchased a fashionable evening dress for my wife which cost me $100 though I had budgeted for $200. I was happy since I was able to save more than half the amount which I used to order more stuff. The dress fitted her well. I could not imagine that a dress made of such a superior material could for such a relatively cheap price.
Though some people have posted some negative comments about tidebuy on my side I have not had any problem with the product ordered. The many orders I have placed always arrive at my doorstep and in time therefore I am totally satisfied with the service offered.
Apart from the nice products offered workers on the website's online chat are friendly and always go out of their way to ensure that I am happy with the purchases I make. The experience is just pleasurable.
I give tidebuy a five star rating on the quality of products offered and a four and half star rating for the after sell services rendered.
If you want high quality clothing, accessories and services check out this online shop.

Date of experience: March 6, 2014
Kenya
1 review
1 helpful vote
Follow sadie r.
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Like most I was wary about buying a necklace online, but after I read the reviews decided to go for it. And I wasn't disappointed after looking on the website I gave them a call and spoke to one of the staff, he was very helpful and gave great advice in what I should go for. I received emails telling me the progress of my order and a phone call on the day it arrived to make sure I was happy, I was more than happy, the necklace was perfect and the Mrs loved it! I will definitely recommend and use tidebuy again.

Date of experience: March 1, 2014
GB
1 review
1 helpful vote
Follow annie z.
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I thought I will try because on the picture everything look so beautiful, so I ordered pair of boot and a knitwear top. Took one and half month for the items to arrived, the quality of the knitwear is worst I ever seen, nothing like the pictures and no shape at all, and the pair of boot also poor quality. And I found that you can not trust the reviews on it's website, it's all good review, but not true at all. I found that out because my reviews never show up after I submitted.

Date of experience: February 28, 2014
Kenya
2 reviews
1 helpful vote
Follow nancy t.
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This website is above board I found a dress I really loved for my graduation, it is the White Pleated Studded Long Sleeves dress in turquoise. It's made in white and fushia as well, however I only liked the color turquoise on me. After reading the reviews here I was really hesitant to order from tidebuy.com, so I went on a hunt for the dress. Unfortunately, I found out that the manufacturer had actually stopped making the dress, but only in turquoise. Just my luck! The only way to get my hands on a dress was to find somewhere that already had an unsold dress in stock, ready to ship. After calling every supplier in the Canada, and almost every website on google, there were only two places that said they had the dress. Tidebuy.com being one of them. I originally ordered with the other site, because they carried the dress in my size, tidebuy carried one size larger than I needed. Shortly after placing the order with the first site, they e-mailed me saying the dress was damaged and they had cancelled my order. Tidebuy was LITERALLY the only website that carried this dress at all. So, I placed the order Monday morning, and after 14 days the dress was here. I was very impressed with the fast service, and the dress is identical to the one online, and the turquoise is beautiful! Just have to get the dress taken in a touch, but couldn't be happier!

Date of experience: February 25, 2014

From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


tidebuy.com
Founded in 2010
+90
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