logo

Tidebuy

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Tidebuy

3.5
tidebuy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tidebuy Reviews Summary

The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.

This summary is generated by AI, based on text from customer reviews

service
386
value
377
shipping
384
returns
299
quality
375

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Octavia F.
Unfollow Octavia F.
Share Review
Report Review

I have bought a few times with this online store.
They are great.
The clothing is what I see on their site.

The only shipping that they offer is standard.

The refund and exchange policy is great - you can do it over online or in store.

Will purchase again.

Date of experience: November 27, 2014
California
1 review
2 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

Have order a few shirts and dresses from this store, items arrived really quick and in perfect condition. The price was cheaper that same items on store, it was a great deal, would definetly buy again

Date of experience: November 27, 2014
Japan
2 reviews
4 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

I have got my dress.The service online is surely helpful. You can contact their customer service reps via email, as I did. They were very helpful and answered all my questions promptly. The website itself is easy to navigate, especially if you know what you're looking for. And even if you don't, they carry a huge range of designer clothing, accessories, jewellery, beauty products, home wares, shoes, etc. for women, very interesting.

Date of experience: November 27, 2014
California
2 reviews
4 helpful votes
Follow Grace B.
Unfollow Grace B.
Share Review
Report Review

I received the my jacket within the mail the following day, fast shipping! I was excited to try on the jacket to see if it fit me well.

The quality of the fabric was good, better than I expected. It was a little big for me but the dress had a wasit string for me to adjust so it was good.

I was happy with my order and would recommend this site to all fashion lovers for good quality and pricing. To help others learn about this online business

Date of experience: November 26, 2014
Japan
2 reviews
6 helpful votes
Follow Giselle C.
Unfollow Giselle C.
Share Review
Report Review

I always shop at their online shop because their store are pretty far from where I live. They have more size and they pretty cheap too, their flat rate on all orders for shipping are $8.50, to get free shipping, you have to purchase $100(or over) worth of orders. You can connect your Facebook account to register an account or type-in email if you can't be bother to create one. On my first order, one of my tops have a faulty, although they offer 100 days returns and exchange but they ask for enclose a prepaid postage bag for them to get my exchange done which I don't feel like doing it so I end up didn't do anything to it. Their delivery are pretty quick, I received my parcel in like 5-7 days. So overall, everything's good but be aware that purchase carefully to avoid pay extra for the return/exchange.

Date of experience: November 26, 2014
Latvia
2 reviews
6 helpful votes
Follow Judith A.
Unfollow Judith A.
Share Review
Report Review

Everytime I've order something from tidebuy it has always looked as the picture on the site. The pieces are really nice in real life and I have never had any problems. The service is good and have always answer me if I have had any questions.
Recommend this to anyone who are looking for cheap and nice clothes!

Date of experience: November 26, 2014
KR
1 review
2 helpful votes
Follow Michelle E.
Unfollow Michelle E.
Share Review
Report Review

I have got my new jacket, which was wonderful and totally worth its price, and I was 100% satisfied with it, so I didn't have to resort to any returns. Any email confirmations or order updates came in a very timely fashion as well, and registration was very easy. They have successfully earned themselves a big fan and loyal customer.

Date of experience: November 26, 2014
California
1 review
2 helpful votes
Follow Leona D.
Unfollow Leona D.
Share Review
Report Review

Tidebuy site is extremely user-friendly
November 26, 2014

Tidebuy site is extremely user-friendly. From the simple layout to the straightforward checkout process, I had no issues with my purchase at all. I'm not entirely sure if shipping is still free, but it was free for me. I usually expect free shipping to take its own sweet time to arrive at my doorstep, but I received my parcel in less than 5 working days. Good service.

Date of experience: November 25, 2014
Croatia
1 review
3 helpful votes
Follow Tolusic V.
Unfollow Tolusic V.
Share Review
Report Review

I ordered a weeding dress for my fiance.
When dress has arrived, I can only say I was disappointed, because dress wasn't one that I ordered, so I send a email to customer support, and when i received a answer to my email the frustration was on edge, because they said the dress they send me is almost the same as I ordered, and if I didn't like the one they send me i can ordered a new one, and they will give me 50 dollars of discount, or they can reimburse me 30 dollars...
ONCE AGAIN DON'T DO BUSINESS WITH THEM!

Date of experience: November 25, 2014
tidebuy t. — Tidebuy Rep
over a year old

Dear friend,
Thanks for your shopping on Tidebuy.
We sincerely apologize for this problem happened on you. The order number is very important. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Tidebuy Team

California
1 review
2 helpful votes
Follow Kama D.
Unfollow Kama D.
Share Review
Report Review

I cant say much about the quality of the shoes from Tidebuy, the fit was good and the shoes seemed comfortable. Hopefully, It can be weared for a long period.
So far, so good from Tidebuy. I'll buy from them again, shoe longevity and quality are undoubted!

Date of experience: November 25, 2014
Missouri
2 reviews
5 helpful votes
Follow Madeline T.
Unfollow Madeline T.
Share Review
Report Review

Wow!
November 26, 2014

Wow! Amazing design and the black and white contrast color used made the trench coat unique. Very fresh and sexy, great quality, recommend this website to you...

Date of experience: November 25, 2014
California
1 review
2 helpful votes
Follow Ingrid C.
Unfollow Ingrid C.
Share Review
Report Review

I've purchased 2 dresses of very different styles for my partner. The items were shipped within 3 days and were delivered in my home a week later. The website gives enough details about the material, length to make the right size choice. Both dresses look great.

I would definitely recommend the website to anyone and will most likely use it again!

Date of experience: November 25, 2014
California
1 review
3 helpful votes
Follow Hannah C.
Unfollow Hannah C.
Share Review
Report Review

I have got my wedding dress.So all in all, the clothing is unique and very nice however sizing is very difficult compared to other online clothing stores, the service online helped me in the end. I am hesitant to buy there again. If you don't shop online normally and don't like paying for shipping then I wouldn't recommend shopping on modcloth. There are a lot of online stores with quality clothing that do not charge shipping and have reliable sizing. Tidebuy is the best store I have known.

Date of experience: November 25, 2014
California
1 review
3 helpful votes
Follow Gemma C.
Unfollow Gemma C.
Share Review
Report Review

Tidebuy customer service is excellent though. You can live chat with their CS team, and they are very helpful in answering all your questions. I've had to consult them on sizing conundrums. Thanks a lot!

Date of experience: November 25, 2014
California
1 review
3 helpful votes
Follow Ella B.
Unfollow Ella B.
Share Review
Report Review

Great quality dresses for casual to formal occasions, that are beautiful and unique. Definitely a store to look at if you are looking for special piece for your wardrobe.

Some items can be pricey however keep eye out for sales to grab them at a discount.

Date of experience: November 25, 2014
California
1 review
5 helpful votes
Follow Crystal B.
Unfollow Crystal B.
Share Review
Report Review

I have purchased two items from this online store and I have to say, their prices are unbelievable and so much cheaper than the authentic outlets.

Their service is fast-paced. As soon as I have made an order, they were right on it and the next day, it was dispatched for delivery.

I have made the purchase on a Thursday and received the item on a Monday.

Will purchase again.

Date of experience: November 25, 2014
California
1 review
4 helpful votes
Follow Charlotte B.
Unfollow Charlotte B.
Share Review
Report Review

Tidebuy sells up market plus size clothes. The items are pricey but you can get sizes there that will fit a curvy woman. I ordered a tunic, shirt and cardigan. All came within a week and was satisfied with the product. I ordered whilst a sale was on otherwise it can be expensive.

Date of experience: November 25, 2014
California
1 review
5 helpful votes
Follow Miranda E.
Unfollow Miranda E.
Share Review
Report Review

I have bought a jacket from Tidebuy, it arrived 3 days after placing my order with cheaper shipping, I was so happy with that. The items are awesome and the size suits me very well. Their pricing was relatively cheap and their customer service is awesome - I had a lifetime 10% off code which they helped me to find after I lost it. Good service!

Date of experience: November 25, 2014
Japan
1 review
6 helpful votes
Follow Meroy E.
Unfollow Meroy E.
Share Review
Report Review

I've bought a pair of shoes from this site.

The variety is great and there are many on sale that cannot be seen in the stores.

The customer service was great and they were very prompt with their confirmation email.

This online store offers free shipping. They generally post the items according to their customer's demand. The delivery took 2-7 business days. Very good.

Date of experience: November 25, 2014
Thailand
1 review
6 helpful votes
Follow ivy l.
Unfollow ivy l.
Share Review
Report Review

They are amazing
November 25, 2014

They are amazing. I ordered a vintage ring from them and ask them if they can send me the product earlier than the day I needed it, they didn't promise anything but they did. And I am so happy with the product.

I'll shop with this site often.

Date of experience: November 24, 2014

From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


tidebuy.com
Founded in 2010
+90
See all photos