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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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I have bought a few times with this online store.
They are great.
The clothing is what I see on their site.
The only shipping that they offer is standard.
The refund and exchange policy is great - you can do it over online or in store.
Will purchase again.
Have order a few shirts and dresses from this store, items arrived really quick and in perfect condition. The price was cheaper that same items on store, it was a great deal, would definetly buy again
I have got my dress.The service online is surely helpful. You can contact their customer service reps via email, as I did. They were very helpful and answered all my questions promptly. The website itself is easy to navigate, especially if you know what you're looking for. And even if you don't, they carry a huge range of designer clothing, accessories, jewellery, beauty products, home wares, shoes, etc. for women, very interesting.
I received the my jacket within the mail the following day, fast shipping! I was excited to try on the jacket to see if it fit me well.
The quality of the fabric was good, better than I expected. It was a little big for me but the dress had a wasit string for me to adjust so it was good.
I was happy with my order and would recommend this site to all fashion lovers for good quality and pricing. To help others learn about this online business
I always shop at their online shop because their store are pretty far from where I live. They have more size and they pretty cheap too, their flat rate on all orders for shipping are $8.50, to get free shipping, you have to purchase $100(or over) worth of orders. You can connect your Facebook account to register an account or type-in email if you can't be bother to create one. On my first order, one of my tops have a faulty, although they offer 100 days returns and exchange but they ask for enclose a prepaid postage bag for them to get my exchange done which I don't feel like doing it so I end up didn't do anything to it. Their delivery are pretty quick, I received my parcel in like 5-7 days. So overall, everything's good but be aware that purchase carefully to avoid pay extra for the return/exchange.
Everytime I've order something from tidebuy it has always looked as the picture on the site. The pieces are really nice in real life and I have never had any problems. The service is good and have always answer me if I have had any questions.
Recommend this to anyone who are looking for cheap and nice clothes!
I have got my new jacket, which was wonderful and totally worth its price, and I was 100% satisfied with it, so I didn't have to resort to any returns. Any email confirmations or order updates came in a very timely fashion as well, and registration was very easy. They have successfully earned themselves a big fan and loyal customer.
Tidebuy site is extremely user-friendly. From the simple layout to the straightforward checkout process, I had no issues with my purchase at all. I'm not entirely sure if shipping is still free, but it was free for me. I usually expect free shipping to take its own sweet time to arrive at my doorstep, but I received my parcel in less than 5 working days. Good service.
I ordered a weeding dress for my fiance.
When dress has arrived, I can only say I was disappointed, because dress wasn't one that I ordered, so I send a email to customer support, and when i received a answer to my email the frustration was on edge, because they said the dress they send me is almost the same as I ordered, and if I didn't like the one they send me i can ordered a new one, and they will give me 50 dollars of discount, or they can reimburse me 30 dollars...
ONCE AGAIN DON'T DO BUSINESS WITH THEM!
I cant say much about the quality of the shoes from Tidebuy, the fit was good and the shoes seemed comfortable. Hopefully, It can be weared for a long period.
So far, so good from Tidebuy. I'll buy from them again, shoe longevity and quality are undoubted!
Wow! Amazing design and the black and white contrast color used made the trench coat unique. Very fresh and sexy, great quality, recommend this website to you...
I've purchased 2 dresses of very different styles for my partner. The items were shipped within 3 days and were delivered in my home a week later. The website gives enough details about the material, length to make the right size choice. Both dresses look great.
I would definitely recommend the website to anyone and will most likely use it again!
I have got my wedding dress.So all in all, the clothing is unique and very nice however sizing is very difficult compared to other online clothing stores, the service online helped me in the end. I am hesitant to buy there again. If you don't shop online normally and don't like paying for shipping then I wouldn't recommend shopping on modcloth. There are a lot of online stores with quality clothing that do not charge shipping and have reliable sizing. Tidebuy is the best store I have known.
Tidebuy customer service is excellent though. You can live chat with their CS team, and they are very helpful in answering all your questions. I've had to consult them on sizing conundrums. Thanks a lot!
Great quality dresses for casual to formal occasions, that are beautiful and unique. Definitely a store to look at if you are looking for special piece for your wardrobe.
Some items can be pricey however keep eye out for sales to grab them at a discount.
I have purchased two items from this online store and I have to say, their prices are unbelievable and so much cheaper than the authentic outlets.
Their service is fast-paced. As soon as I have made an order, they were right on it and the next day, it was dispatched for delivery.
I have made the purchase on a Thursday and received the item on a Monday.
Will purchase again.
Tidebuy sells up market plus size clothes. The items are pricey but you can get sizes there that will fit a curvy woman. I ordered a tunic, shirt and cardigan. All came within a week and was satisfied with the product. I ordered whilst a sale was on otherwise it can be expensive.
I have bought a jacket from Tidebuy, it arrived 3 days after placing my order with cheaper shipping, I was so happy with that. The items are awesome and the size suits me very well. Their pricing was relatively cheap and their customer service is awesome - I had a lifetime 10% off code which they helped me to find after I lost it. Good service!
I've bought a pair of shoes from this site.
The variety is great and there are many on sale that cannot be seen in the stores.
The customer service was great and they were very prompt with their confirmation email.
This online store offers free shipping. They generally post the items according to their customer's demand. The delivery took 2-7 business days. Very good.
They are amazing. I ordered a vintage ring from them and ask them if they can send me the product earlier than the day I needed it, they didn't promise anything but they did. And I am so happy with the product.
I'll shop with this site often.
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Dear friend,
Thanks for your shopping on Tidebuy.
We sincerely apologize for this problem happened on you. The order number is very important. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Tidebuy Team