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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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The site has repetitively delivered dresses, coats, pants and bags to me. Some of them were shipped during the great sale season offer and I saved a lot buying. I understand that tomorrow is a cyber Monday. I hope to buy some designs if shipping will be made free.
I had previously issues with an item but they took care of it immediately without me even having to ask... I appreciate the attentiveness.
I have got my new dress and it is very beautiful, with great quality, good materials. Only one point that I am not too satisfied. The color is darker to the picture, anyway it is just fine.
This is the first time I have used tidebuy but it certainly won't be the last. I was very happy and very impressed with my purchase. The handbag is exactly as shown and the quality is very good. Handling and shipping time was excellent and communication with the supplier was brilliant. I am VERY happy to recommend this company and their product to others wishing to use them and as I have already said YES I will definitely use them again
Tidebuy can always give me surprises and the dress I've got fits me well. I like the dress style because it makes me look elegant and beautiful. I cannot wait to wear it on my big day. Many thanks.
I ordered 300$s in clothes on 11/26/14 it is now 12/11/2014 and they are still not here. I wonder if i will even get them!
My dress is wonderful, i fell in love. The qualitiy is absolutely high. I ordered custom size and it fits perfect. I ordered with express shipping and have it 8 days later after i ordered it cant be faster (America). Super work Tidebuy team, big lovely thank at all dressmasters who work on my dress. Its so beautiful. I will definitely order from you again. Lovely greets.
My cake server from Tidebuy finally arrived. It has a good looking. I think I can use it as a mirror. Just kidding. Thank you for sending it to me so quickly. Though it is just a small thing, your professional service leaves me a good impression. Next time I will still consider your website when I need to buy something.
We loved the fact that this site accepted to customize our ten T-shirts to have same prints. They were cheap and stylish so we had a great fun day. One word for the customer service, "Thank you so much"
I received my parcel in a reasonable amount of time, the first 2 pairs of boots were lovely just as the website described and as pictured. Have since discovered the size conversion chart on the website is wrong. They listed a size 38 as a uk size 5.5 it's actually a size 5. Luckily they both fit well.
Dear Rachael,
Many thanks for your reviews here.
We are very sorry for the unpleasant experience happened on you. Thanks for your suggestion about size and we will try our best to improve our service. If you have some construction suggestions, please feel free to contact us at: [email protected] or [email protected]. Your great support will be highly appreciated.
Have a nice day!
Best regards,
Tidebuy Team
They arrived today. I was so happy to fit the dresses and realized all my bridesmaids are looking gorgeous. I wish I had discovered this site earlier. I had bought my wedding dress offline but I see the same design here would have saved me 61 dollars including shipping. No regrets though as am preparing for my big day. Thanks for the service.
I have ordered a dress to wear at my sister's wedding. Knowing I would need some alteration, but not sure I wanted to take a chance on the custom order, I just got a size that worked for the largest area. I found a new alterations business near my work, and for just $15, got an inch taken in to make this dress perfect for the day. I was completely satisfied with the dress (in dark Navy) and the speed with which it arrived. I received compliments all day and evening! I have already told a friend or two about Tidebuy! Thank you!
The color and cute velvety texture is the main reason I bought these sandals and I still love them. I was so surprised after I wore I was looking younger. They are super comfortable they are worth it.
What a beautiful dress for my flower girls! I ordered 2 in ivory with the clover green sash. The dresses are fully lined with a hidden zipper. The sash is sewn on the dress around the waist but they also sent a second one which you can use to make the bow in the picture. The dress came heavier than I expected it to be but it looks so light and summery! They have to be shortened of course but I can do that myself. I am very very pleased with the quality and the service and I will recommend this site to all my friends and family.
Thank you for your assistance. I have received the package already. The dress is very beautiful. I'm very happy, that the dress suits me the way I want. Thank you very much again. I made my next purchase at your site and you have already shipped it. I'm waiting for the dress with impatience. I'm sure that the dress will be very beautiful as the one you sent before. Thank you for your professionalism and the best quality dresses!
During the last days, I am worried if I can get my dress because I need it in urgent, umm, But yesterday, I got my dress and I attend my friend's wedding party, That's wonderful. Only one point is that the delivery is not very fast when I need the dress in urgent.And first, I wanna to wash it first and then put it on, but time is not enough. So fast delivery need to be improved on your based service.
I am super super happy with my dress. I was amazed by the AMAZING customer service and fast shippping! I am recommending Tidebuy.com to everyone I know that is looking for great dresses! Thank you soooo much!
Die Bestellung ist heute eingetroffen und wir sind sehr begeistert von eurem service und den gelieferten Artikeln. GROßES LOB an euch wir bleiben sehr gerne weiterhin ihre kuntschaft.
My purple dress is so attractive and very slimming! This is made with high quality material and I can't wait to wear this out! This looks good with black tights and knee high boots! Great Seller! Very quick shipping!
I was very happy that I ordered this dress. I received it about 2-3 weeks after placing my order and it fits perfectly. It is very flattering. I cannot wait to show off my new dress on the party!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
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Dear friend,
Thanks for your shopping on Tidebuy.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Tidebuy Team