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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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Good products, good costs, I received my products in short time
I ordered a special occasion dress from Tidebuy.com. Before I did so, I checked their return policy carefully because I know some sites to do take returns on special occasion dresses. Their return policy clearly stated they will accept the return if you are not completely satisfied. Special occasion dresses were not listed in the short list of exceptions to this. I ordered a size 14. Now, Tidebuy is indicating they will only refund "at most 1/2 price" of the dress. Also they are telling me that the dress was custom made and so it can't be resold! I sent no measurements and was never any reference that I was ordering a customized dress. The dress has to be returned within 14 days, but I am in the US and they are in China... so as Tidebuy drags this out with emails, etc. I'm not sure how I am to return the dress within that timeframe. I have scoured their website for a mailing address and can find none. I am kicking myself for ordering from Tidebuy.com, will warn everyone I know against it, and will never order again. I hope they figure out a way to resolve this!
I ordered my wedding gown from tidebuy, the price was really good with good material used for the gown, the delivery to Nigeria was really fast and the customer service is amazing... thank you tidebuy
I really loved the workmanship on my custom dress from tide buy. I made requests to alter the dress to make it better suited to my beach wedding and I couldn't believe how perfect they made it! I did not have to bring it to a seamstress since it was a perfect fit based on my measurements. The beading was remarkable, the lace was soft and looked expensive and the was no stray stitches. I used their recommended petticoat for the dress and it make the mermaid style stand out very well. The price could not be beat -- especially given the value. The shipping didn't take long at all and the dress and petticoat was packaged very nicely. All my fears of ordering custom from China are definitely gone. At least from this website!
I will definitely use Tidebuy again. I was very happy with my product and the assistance was wonderful.
My first experience was with tidebuy I was afraid but
It is very nice and my orders delivered quickly and the quality of the clothes very good, and they help me every time when I need help and answer my questions quickly.
Thank you
I ordered a trumpet lace wedding dress from Tidebuy.com after a friend suggested the site to me... I was quite quick to order and quick to pay online, and I've never purchased anything online... So, I was very skeptical of the quality, color and size after seeing some negative reviews. I ordered it to be shipped through expedited shipping. I got my dress yesterday, surprisingly earlier than the estimated delivery date... and as soon as I saw it, I fell in love with it... iy was very well tailored and the quality is over the top. Couldn't believe how cheap it was... It is a bit too large for me. But It's Ok I'll have it adjusted by a local tailor right before the wedding...
Very good service, fast response, good team work, fast delivery, good quality, i will recommend Tide buy to all of my family & Frineds
I received exactly what i ordered. It was a nice experience for me to buy from tidebuy.
BEEN WAITING FOUR WEEKS FOR MY ORDER NOT RECIEVED.
SENT "6" YES 6EMAILS NO REPLY SENT TEXT NO REPLY 145 POUNDS DOWN THE DRAIN WAS MY SONS BIRTHDAY PRESENT. DISGUSTING DISGRACEFUL SERVICE... DO NOT ORDER FROM THIS SITE THEY ARE SCAM ARTISTS
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
Ordered a wedding dress and had no time limit was surprised it had arrived within 3 weeks and was kept up to date with emails containing links to track my parcel, had it made to a custom size and it fits perfectly the jewels were sewn on beautifully and the quality was amazing for such a low price
I was so happy to receive my order. The handbag was beautiful, packaged carefully and delivered in a normal amount of time. Of course I was anxious to receive it as soon as possible. This is my third order from TideBuy, I will be ordering again. If you want something for an event, don't forget to order early! I would love to order more colors of the beautiful handbag I got, but now it is out of stock. I recommend this company for great deals and quality merchandise.
Hello:
Just a short note to let you know that I was extremely pleased with the "Mother of the Bride" dress that you shipped to me.
Everything was absolutely perfect from placing the order to receiving the lovely, beautifully executed product. I could not have been more pleased with this lovely dress.
I am telling all my friends and relatives about your wonderful Company, keep up the good work.
Sincerely,
Jane
I bought a blue dress looked gorgeous in the photo and when it came it was even more precious, flawless and perfect finish, made the most successful party with my beautiful dress.
I was impressed first by the offered items and prices, then by the staff responsiveness. Following that, the item arrived very promptly, tough I am located far from the seller.
I have already recommended tidebuy to my friends & colleagues and will definitely continue to do so.
Keep it up!
I ordered a nice dress for a cheap price. The shipping didn't take long and when it arrived, the dress was exactly the expected size. I will surely shop on Tidebuy again! :)
I bought a bohemian style necklace and a mint green layered blouse from Tidebuy.com and I am pleased with both. I posted a picture of the necklace on Facebook and asked my friends to share their thoughts on what color blouse I should wear my new necklace with. I got about 12 answers. All agreed it was pretty. I got compliments on my blouse. I bought an X-Large blouse and it fit almost like a medium here in the US. The clothes run smaller than the clothes in the US. I am pleased with both items.
I enjoyed my shopping experience with tidebuy. I loved all the items specially the shoes, beautiful and comfortable.
L am very much pleased with my wedding dress, just received it a day ago in a very good condition. Material quality is excellent and the detail on the dress is just awesome, as it looks exactly as it is on the picture that l saw on their site initially. L requested for a very long train on my dress and l got exactly that. What can l say, lm a very happy bride to be, thanks to tidebuy. Their workmanship is great!
I loved this dress so much and did recommend your site to many of my freinds. The custmoer services and shipping time is really good.
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box and send a reply. Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team