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Tidebuy

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Tidebuy

3.5
tidebuy.com

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Tidebuy Reviews Summary

The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.

This summary is generated by AI, based on text from customer reviews

service
386
value
377
shipping
384
returns
299
quality
375

We monitor reviews for authenticity

Romania
1 review
4 helpful votes
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Perfect
September 20, 2015

Good products, good costs, I received my products in short time

Date of experience: September 16, 2015
Illinois
1 review
10 helpful votes
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I ordered a special occasion dress from Tidebuy.com. Before I did so, I checked their return policy carefully because I know some sites to do take returns on special occasion dresses. Their return policy clearly stated they will accept the return if you are not completely satisfied. Special occasion dresses were not listed in the short list of exceptions to this. I ordered a size 14. Now, Tidebuy is indicating they will only refund "at most 1/2 price" of the dress. Also they are telling me that the dress was custom made and so it can't be resold! I sent no measurements and was never any reference that I was ordering a customized dress. The dress has to be returned within 14 days, but I am in the US and they are in China... so as Tidebuy drags this out with emails, etc. I'm not sure how I am to return the dress within that timeframe. I have scoured their website for a mailing address and can find none. I am kicking myself for ordering from Tidebuy.com, will warn everyone I know against it, and will never order again. I hope they figure out a way to resolve this!

Date of experience: September 15, 2015
tidebuy t. Tidebuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box and send a reply. Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team

Canada
1 review
2 helpful votes
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Good product good customer service
September 18, 2015

I ordered my wedding gown from tidebuy, the price was really good with good material used for the gown, the delivery to Nigeria was really fast and the customer service is amazing... thank you tidebuy

Date of experience: September 15, 2015
Canada
1 review
1 helpful vote
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In LOVE!
September 18, 2015

I really loved the workmanship on my custom dress from tide buy. I made requests to alter the dress to make it better suited to my beach wedding and I couldn't believe how perfect they made it! I did not have to bring it to a seamstress since it was a perfect fit based on my measurements. The beading was remarkable, the lace was soft and looked expensive and the was no stray stitches. I used their recommended petticoat for the dress and it make the mermaid style stand out very well. The price could not be beat -- especially given the value. The shipping didn't take long at all and the dress and petticoat was packaged very nicely. All my fears of ordering custom from China are definitely gone. At least from this website!

Date of experience: September 15, 2015
Colorado
1 review
2 helpful votes
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Excellent
September 17, 2015

I will definitely use Tidebuy again. I was very happy with my product and the assistance was wonderful.

Date of experience: September 14, 2015
Saudi Arabia
1 review
2 helpful votes
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My experience with tidebuy
September 16, 2015

My first experience was with tidebuy I was afraid but
It is very nice and my orders delivered quickly and the quality of the clothes very good, and they help me every time when I need help and answer my questions quickly.
Thank you

Date of experience: September 12, 2015
Egypt
1 review
2 helpful votes
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Wedding dress from Tidebuy
September 5, 2015

I ordered a trumpet lace wedding dress from Tidebuy.com after a friend suggested the site to me... I was quite quick to order and quick to pay online, and I've never purchased anything online... So, I was very skeptical of the quality, color and size after seeing some negative reviews. I ordered it to be shipped through expedited shipping. I got my dress yesterday, surprisingly earlier than the estimated delivery date... and as soon as I saw it, I fell in love with it... iy was very well tailored and the quality is over the top. Couldn't believe how cheap it was... It is a bit too large for me. But It's Ok I'll have it adjusted by a local tailor right before the wedding...

Date of experience: September 2, 2015
AE
1 review
2 helpful votes
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I am Very Satisfied
September 3, 2015

Very good service, fast response, good team work, fast delivery, good quality, i will recommend Tide buy to all of my family & Frineds

Date of experience: August 30, 2015
New Mexico
1 review
2 helpful votes
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Completely satisfied!
September 1, 2015

I received exactly what i ordered. It was a nice experience for me to buy from tidebuy.

Date of experience: August 28, 2015
GB
1 review
12 helpful votes
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0 review
August 28, 2015

BEEN WAITING FOUR WEEKS FOR MY ORDER NOT RECIEVED.
SENT "6" YES 6EMAILS NO REPLY SENT TEXT NO REPLY 145 POUNDS DOWN THE DRAIN WAS MY SONS BIRTHDAY PRESENT. DISGUSTING DISGRACEFUL SERVICE... DO NOT ORDER FROM THIS SITE THEY ARE SCAM ARTISTS

Date of experience: August 25, 2015
tidebuy t. Tidebuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team

GB
3 reviews
3 helpful votes
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Very pleased
August 28, 2015

Ordered a wedding dress and had no time limit was surprised it had arrived within 3 weeks and was kept up to date with emails containing links to track my parcel, had it made to a custom size and it fits perfectly the jewels were sewn on beautifully and the quality was amazing for such a low price

Date of experience: August 25, 2015
Tennessee
3 reviews
0 helpful votes
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Great prices, great products
August 24, 2015

I was so happy to receive my order. The handbag was beautiful, packaged carefully and delivered in a normal amount of time. Of course I was anxious to receive it as soon as possible. This is my third order from TideBuy, I will be ordering again. If you want something for an event, don't forget to order early! I would love to order more colors of the beautiful handbag I got, but now it is out of stock. I recommend this company for great deals and quality merchandise.

Date of experience: August 21, 2015
Canada
1 review
0 helpful votes
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Above all expectations
August 16, 2015

Hello:
Just a short note to let you know that I was extremely pleased with the "Mother of the Bride" dress that you shipped to me.
Everything was absolutely perfect from placing the order to receiving the lovely, beautifully executed product. I could not have been more pleased with this lovely dress.
I am telling all my friends and relatives about your wonderful Company, keep up the good work.
Sincerely,
Jane

Date of experience: August 12, 2015
Brazil
1 review
1 helpful vote
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I was very happy with the purchase
August 9, 2015

I bought a blue dress looked gorgeous in the photo and when it came it was even more precious, flawless and perfect finish, made ​​the most successful party with my beautiful dress.

Date of experience: August 6, 2015
Armenia
1 review
0 helpful votes
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Very positive first experience
August 9, 2015

I was impressed first by the offered items and prices, then by the staff responsiveness. Following that, the item arrived very promptly, tough I am located far from the seller.
I have already recommended tidebuy to my friends & colleagues and will definitely continue to do so.
Keep it up!

Date of experience: August 5, 2015
Canada
1 review
0 helpful votes
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Satisfied customer!
August 3, 2015

I ordered a nice dress for a cheap price. The shipping didn't take long and when it arrived, the dress was exactly the expected size. I will surely shop on Tidebuy again! :)

Date of experience: July 31, 2015
Poland
1 review
2 helpful votes
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Unique and beautiful
August 1, 2015

I bought a bohemian style necklace and a mint green layered blouse from Tidebuy.com and I am pleased with both. I posted a picture of the necklace on Facebook and asked my friends to share their thoughts on what color blouse I should wear my new necklace with. I got about 12 answers. All agreed it was pretty. I got compliments on my blouse. I bought an X-Large blouse and it fit almost like a medium here in the US. The clothes run smaller than the clothes in the US. I am pleased with both items.

Date of experience: July 29, 2015
Oman
1 review
0 helpful votes
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Exceptional
July 31, 2015

I enjoyed my shopping experience with tidebuy. I loved all the items specially the shoes, beautiful and comfortable.

Date of experience: July 28, 2015
Zimbabwe
1 review
0 helpful votes
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L am very much pleased with my wedding dress, just received it a day ago in a very good condition. Material quality is excellent and the detail on the dress is just awesome, as it looks exactly as it is on the picture that l saw on their site initially. L requested for a very long train on my dress and l got exactly that. What can l say, lm a very happy bride to be, thanks to tidebuy. Their workmanship is great!

Date of experience: July 28, 2015
Egypt
1 review
0 helpful votes
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Evening dress
July 27, 2015

I loved this dress so much and did recommend your site to many of my freinds. The custmoer services and shipping time is really good.

Date of experience: July 24, 2015

From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


tidebuy.com
Founded in 2010
+90
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