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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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I have been impressed with the quality and on time delivery of the two dresses I order from you. One thing make a good investigation of the shipment companies your using to send the parcels some they receive the parcel very early but with no convincing reason they make some delays and the charges are not convincing too.
Thank you.
I have really enjoyed shopping and receiving my merchandise on tidebuy.com The only thing I would complain about would be their return policy. I have tried to return a dress that did not fit me but it came back to me and I haven't gotten a refund yet.
I just wanted to say that I love this lace wigs, honestly I was a little unhappy, because the shipping fee is expensive, but it arrived very quickly. The wigs I received just a little short than the picture, maybe my face was just a little tall, but I like it, it make me sexy, my husband likt i wear it, thanks.
Really love the collection of dresses and accessories. Easy to use the site, choose and buy. My dress was delivered fast.
I am very pleased with the appointment of Tidebuy.
The dresses all look great and the size was good.
I was also with questions always a quick response, excellent.
I recommend Tidebuy on..
Poor delivery, bad customer service, and no support to global languages while delivery.
Funny thing that the shipping company (China Post), will give you the ability to track your shipment along with full of Chinese characters with no way to translate to any other language.
I will recommend TideBuy to anyone who is looking for top quality expensive looking wedding dress for a reasonable price. I purchase two of my wedding dresses from tidebuy.com and they are beautiful! They both look like I spent thousands of dollars on them. Also, the shipping was very fast. Costumer service was also amazing. Thank you Elaine from consumer service. I must have asked a million questions before buying my dress and she were very patient with me and responded to every email I sent them. I love everything about this site. I plan to continue shopping with them. Thank you tidebuy.com and Elaine for the wonderful online shopping experience.
I am very happy with my bridesmaid dresses, the quality is excellent and the customer service is awesome
Dear Sir/Madam,
I am glad with Tidebuy.Com. And I saw the Cuff Earring at Tidebuy website. I think there is no one OlShop sell Cuff Earring like Tidebuy.Com. Many models of Cuff Earrings.
And I ordered these cuff earrings:
-Delicate Little Flower with Crystal Women Ear Cuffs.
-Butterflies with Crystal Women Ear Cuffs(Price For a Pair).
-European Style Personalized Crystal Irregular Butterfly.
Now I already receive my Cuff Earrings. Many many happy to see them real not from photos of Cuff Earrings.
After receiving the package, I open and see my order, Cuff Earrings and wear on my ears. Cool!
I really really like these cuff earrings. Love them much. Cool! Nice!
Thanks Tidebuy.Com
It was very good experience. The dresses were beautiful and the server was good
I ordered my wedding dress on May 28 and i received it on june 17 it took me 3 weeks, the service was very good and the dress is great it's the same as the ne shown in the pic, the only negative feedback is about the packaging the need to improve it
I absolutely love this dress. I received the wedding dress in 17days which is 2 weeks earlier than I expected. I'm 5ft, so the length has to adjust. I bought a size 12, my weight is 145lbs, it's a perfect fit. Thank you.
The sizing was accurate and the material very good for the purpose of its use. It was comfortable to wear. Very good value I'll certainly use this source my dress needs in the future.
Tidebuy is a very good website and very recommended. I have only bought skirts or dresses but they are very cute, cheap and just as I expected. Beware, that the fabric is not the best quality, but for the prices they cost, it is very reasonable. In the beginning I was a bit skeptical, but now I have become a customer who have purchased items from their website several times. It is really nice!
I have been shopping with Tidebuy.com for a few times now and have found that they are really great. If u have a problem they bend backward to solve it and within a day it is solved and done. If all company's were like this, we would have no problems and I shall deal with them as long as possible.
It was good. The items came on time and it was nearly the same descriptions. And the customer service was O. K.
Site privileged and very excellent clothing
And also handle excellent upscale
Dear brother of Jeremy
But there are some observations are as follows:
1 - are not taken to update the site or account in the case of shipping
2 - There are no communication from the shipping company in the event of arrival of goods in the last period
3. Does not have a Ward in some periods carrying cargo tracking
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: Ran*****@yahoo.com. Please have a check and give us a confirmation back and we will try our best to help you out.
For any issues, you may also send us emails to our [email protected] or [email protected] with the title " your order number + your issue". Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
Best regards.
Tidebuy Team