Tidebuy
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Tidebuy Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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Really disappointing.
I ordered six items on December 2 nd
I haven't received any of them. Christmas is one day way and I have to go shopping again. Can you please check on this I really need to know what is going on. I hope to hear from you i have been try to contact you but nooooothingggg.
I do not give half a star, long time and I never did get my dress and did not return my money either
Dear Sol,
Thanks for your feedback here and so sorry for this unhappy experience.
We've got your mail and our representative would reply you soon. Please kindly apy attention to your mail box and send a reply if you got our mail. Thanks a lot. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
I am so pleased with my purchase. The dress is as per the picture and fits beautifully. Quality fabric and easy to wash and wear, and no ironing needed.
They are very responsible and concerned and quick! They try their best to make you happy after your order. They are very polite and very cooperative.
And the coat I ordered! God! It's really beautiful. I just love it!
Try Tidebuy once and you will always be their customer!
I have ordered evening dresses for a few years from tide buy I think they are excellent value for money and along with great designs I ordered this sparkly dress in red to take on a cruise in the new year I am very short size 16 hour glass shape and I can say I have never been happier with the dress I received as they made it to the exact length I required so it fits me perfectly it was delivered to me within 2 weeks.
Worth Spending money on the items, Very Good Quality. Excellent Customer Service Reps, always ready to Help. Thanks A Ton... Will Be Back for more purchase...
I received my order ******* in perfect condition. Thank you very much and the dress is so lovely and my size too. Fast shipping and delivery. Thumbs up
I've been ordering clothes in tidebuy.com, and haven't been disapointed once, the quality of te materials, the way its finish is the best. When you get the merchandise, they look better than the picture in the website, but when you put it on the feeling is way better, you feel so pretty and femenine, it's amazing!
Got my sweater from you, very nice design, love it so much. Good service.
I got my dress, tried and delighted to, so casual yet feminine, can be worn to go out with any detail, and can and Living conditions, short sleeves give it charm and the length of them is perfect just the way I like, I have to have another one in a different color
I really wish I had read reviews before purchasing from this company. I ordered about 5 maxi dresses, while the shipment was faster than I expected, I received some ugly shirts and sweaters. I've emailed them twice with no response. Now that I've read several reviews from multiple sites, it appears this is their MO. Many complained about the same issue and not being able to get the issue resolved. DO NOT WASTE YOUR MONEY ON THIS SITE!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
I ordered some stuff and some of it hasnt arrived at all. And out of what did arrive. One pair of boots has a broken zip! After i had to pay another £15 in customs tax just to recieve the parcel...
Their message system is on a loop so not getting anywhere... its just a nightmare. I will not ever get anything from them again. Really fed up now!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We've got your email and our representative would send you a reply soon, please kindly pay attention to your mail box. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
The dress is beautiful! Good quality. Looks like I paid twice the price for it! Very happy. I am on an overseas base, so I expected to wait a long time- (which is why we ordered the prom dress early) Delivery was faster than expected. Fit was as expected.
The problem with this company is that their delivery times are atrocious as they totally misrepresent them when you first place the order. While you may think you are paying for expedited shipping that appears as delivery in 3-4 days; it actually will take 7-10 days first for them to even process the order THEN another 3-4 days to ship.
Worse than this, when you try to contact them, notice that you really have to dig deep in their website to even get a customer service email address. Their website links are circular meaning as you click along to get to a contact address, you will end up where you started for most of the steps simply adding to the frustration. I finally found their email (*******@tidebuy.com). However, I had to return the order since it came way too late beyond my event date to use. When I contacted their customer service they first continued to try to get me to keep the order continually asking why I wanted to return it and witholding information about how to return until I blasted them by way of a nasty email. At this stage, I am so frustrated with them as I just learned that for an $80 order of two garments, they don't have a method of sending an RMA so that I have to pay individual international shipping costs that are going to cost me $45 to ship the items back to them for only a $60 refund, since they only refund 80% of costs. RMA numbers would mean shipping back at their corporate rate (mush cheaper!) but they won't do this when they could simply be deducting the ship costs off the refund amount. Honestly I don't trust them right now with all the ridiculous back and forth in emails and their lack of cooperation that they will even give me a refund and not worth spending another $45 to discover I can't get any of my money back from them. I strongly recommend you DON"T order or use this company! Terrible company to deal with.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We've got your email and our representative would send you a reply soon, please kindly pay attention to your mail box. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
I have ordered a designer dress from tidebuy website. Great material and the fitting I just needed. I sure will order more!
I had a good experience with Tidebuy from the start
The shipping service was fast and effective
Love ALL my dresses. Getting so much compliments!
After waiting 4 weeks I got my delivery from tidebuy. How disappointing that they shipped me a completely wrong dress. I emailed the company days ago. Crickets!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. I have seen that you've send a reply to our mail address and our representative will reply you soon, please pay attention to your mail box and your questions would be finally resolved.If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
TideBuy is the best for me and my family! I had all my bridesmaids dresses made by them and my own wedding dress also and everything came back on time and perfect! The fabric and material they use are exceptional. My daughter is getting married this next December and here we are ordering again for her wedding! Without a doubt there's no other Website online that can measure up with TideBuy! Love you TideBuy!
I took measurements of my daughter, and based on her measurements ordered a size 6 dress. Was told the dress was custom and would only receive half my money back. I sent them NO measurements, ordered sizes on the website. How is that custom made?
Hard to get ahold of anyone, let alone a reply. Very disappointed!
Stay away from this site!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. I have informed your questions to our representative and you would get a reply soon. Please just pay attention to your mail box. Also, please make sure that you choose the right size when you ordered the custom made dress. As we could only manufacture the dresses according to our customer's sizes. Hope that you could understand. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team
From the business
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Entela,
Thanks for your feedback here and so sorry to hear that you had some problem about your order. We've got your email and our representative will reply you soon, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Tidebuy Team