TickPickReviews 5,078

TickPick facilitates fraud. They allowed my account to be either externally or internally criminally hacked and proceeded to allow the criminal scammer to change the name on my account without alerting me and order 7 tickets to two time sensitive Dallas sporting events on 12/23 and again on 12/24. I alerted Tickpick via phone on 12/24 and email that my account had been hacked and that my credit card info needed to be removed from their website. I also submitted a form twice to close my account to prevent further fraud. They've refused to remove my credit card and are continuing to facilitate fraudulent use and orders on my account.

One of their employees has hacked my account and is placing orders with my credit card or they're just allowing an external criminal to gain continued access to my account. My card is still on file and my account hasn't been secured. How stupid of a company allows someone to change the name on the account and not alert the actual owner of the account. Overall, TickPick has charged my credit card $1,418.08 and there is $1,532.82 Pending. They have yet to contact me and secure my account. They haven't once admitted this is fraud and that my account was hacked. They're a fraudulent company ran by inept and idiotic criminals. Their customer service is abhorrent and the worst of the worst. It's unbelievably bad how poorly run this company is. I had multiple phone calls with TickPick managers in December and they all said to dispute the charges and they would refund me. My credit card company just alerted me that Tickpick is refusing to refund the charges and claiming they're invalid. They're even lying and claiming that I've had an account since 2013 when I didn't even hear of this idiotic and criminal company until a year ago. I'm lawyered up and they won't get away with this. Customers and sellers beware and do not do business with Tickpick.

If you buy from TickPick, do it at your own risk. They will not refund you at all for a postponed show and hold your money until a new event is announced. I will never ever use TickPick again and its a scam for them to hold your money.

I was looking for tickets to see tool January 22nd.
I purchased these tickets and 2 days later found out I could not go. I went on website and learned there were NO REFUNDS! This was my fault for not seeing that before I purchased them. I'm sure the website would have alerted people before hitting confirm. What pisses me off is the fact that I can't be refunded and also I then wS told I would not get my tickets until the daybefore the concert. Wtf! That's a bunch of crap so I can't even sell them. They said I can sell them on their platform but they take 15percwnt of whst you sell them for! Then they told me I would have my tickets by January 9th. It's now the 11th and now they are telling me I was given the wrong information. They try and decide you by saying no charge to use platform. I am not out 418 dollars

Tonight I was wanting to see hamilton in San antonio. About 2 hrs from showtime many sites removed the tickets so I figured there was a time trigger that pulled them from the site. Tickpicks still had tickets so I figured I better grab some there before they also disappeared. I purchased 2 seats and very shortly headed to the play. At the play they said it was cancelled and ticketmaster was notified at 5pm. I called tickpicks that they sold me tickets for a postponed event when everyone else had them removed. I paid 40 bucks in uber fees ill never see and all tick picks is telling me is that I can sell the tickets on their site. So I paid 25 dollars in taxes and don't get a tefind unless the showbiz cancelled altogether. How does a Friday nite ticket I purchased equate to a potential makeup weekday matinee. If they got their alerts when other 3rd party sites did then tickets would have been removed. The fellow I talked to was quite nice but I looked a few minutes before showtime at 755 and they still had tickets listed for sale. With no refund policy selling tickets to postponed or cancelled events is low grade. I will submit another review after all is resolved to see if they make exception or if I'm duped

We bought four ATL Hawks tickets that were digital only. Someone used the se tickets 20 minutes before we arrived. Despite very detailed information.and multiple emails and phone calls, Tick Pick said since the tickets has been transferred there was nothing they could do. So sad this company doesn't stand by their buyer guarantee. We wasted 230 dollars and lots of time. First and last time we use this company. I didn't add any other info because the company already has it all.

TackPicktook my money and never provided access to the tickets. It was a Christmas event and gift and we are not able to attend a meaningful game to my family because TickPick has not been able to contact me other than email which only repeated the websites instructions.

The tickets were $420 and I never received any confirmation or email from C cake as indicated. I have a seat geek account and it was never updated with the ticket access and when I spoke to see cake they said nothing could be done.

For $210 tickets, I would expect some level of service and effort to make sure the tickets were sent.

Before Omnicorn I bought tickets for Wicked for Jan 8th. L. Sales are final. Great, but who would have thought the virus would be rampant again. I called and asked about a refund or exchange and was denied. They told me to sell them. Who is going to buy tickets for January 8th with this going on. I have underlying health issues and the lack of compassion they have shown is just mind boggling.
Do no buy tickets from them …..

Doesn't give refunds for postponed games. Do not buy from these scams artists. Purchase tickets from a different source

Stay away from this vendor. They hide behind multiple layers of ticket transfers and blame everybody else when you don't receive a refund. I purchased 2 tickets for a Michael Buble concert in Cincinnati. Due to Covid, the concert was rescheduled. We were going to be away from Cinci for the rescheduled event and hence unable to make it. I applied for a refund online. Their policy states "no refunds unless the concert is cancelled. I then received an email from Ticketmaster with a refund request number on it. Subsequent emails to Ticketmaster only referred me to their website FAQ section... no live person available to handle calls during Covid! Funny how all other businesses work from Home and provide customer service? The concert was rescheduled again for late October. I called TickPick 3 days before the concert and asked them if they would re-issue the tickets because we now were available to attend and if I wasn't getting a refund we would gladly go. I waited until the day of the show and called again... no tickets... no refund... I'm out $444 and this company stinks! Stay Away... don't give them your money!

I had purchased concert tickets through tickpick and will never do this again. My concert tickets were canceled and not until approximately 3 hours before showtime was this resolved. Because we had a 4 hour drive and no tickets we were not able to use the tickets. When trying to resolve this through customer service, I had a very hard time getting any response and had to send several emails before getting someone to help with the issue. I did not get any refund at all because the tickets had been released previous to the time of the event. Do not trust this company. It is a scam!

This is just a pathetic money grab outfit that offers NO real help in resolving questions or concerns about the upcoming event. I actually spoke by phone to a rep once, and exchanged emails at length later. This was after I was ignored 2 days prior to my event (Rolling Stones in Dallas 2021). Only AFTER I missed the concert due to not receiving tickets, these TickPick clowns told me I received the tickets thru a 3rd party email that I was not expecting, and no info from TickPick... BUT THEY COULD NOT SHOW ME THAT INFO BEFORE THE CONCERT.
$1158 lost. I'll be happy to share the last string of pathetic emails from them.

I highly do not recommend using TickPick. I purchased very expensive tickets that were not delivered to me within the guaranteed timeframe. After over 1 week of reaching out multiple times via phone and email, I have still not been contacted regarding the issue. I attend many events and have never had this type of problem with Ticketmaster or Stubhub. Terrible service. I will not use them again. Buyer beware!

I purchased 3 tickets - and upon trying to enter venue the tickets scanned "Already Entered". The rep was not able to get me any replacement tickets- and said it would investigate within 7 business days. Just can't believe they are peddling fake tickets and do nothing about it

Adequate site. Hit or miss. Like any site do your homework. Good luck to all and enjoy your events..

I wrote several emails and they kept refusing to help me get my tickets. They kept saying it was AXS in the wrong. AXS kept saying they needed the tickets from TickPick. Finally I told TickPick that I was going to dispute the sale. SUDDENLY I GOT MY TICKETS. I can't believe I had to take it to such extremes in order to finally get what I paid for.

I attempted tp purchase tickets 2 weeks ago for Brantley Gilbert that were denied. Then tonight thru their site two more tickets for a band named Lany I was gifted I was told by their Rep but charged to my card. I was told it looked like fraud but was my job to cancel thru my credit card company for fraud even though it was done thru their site. Complete BS, if their site is hacked for fraud they should help fix the issue. Instead they told me I had to file written forms to delete my account even though they allowed other customers to gift me tickets to concerts on my own credit card. Complete bull$#*!, so this will take a few weeks and until then my info is open on their site for someone to use.

READ THIS WARNING ABOUT TICKPICK! (See picture of parking pass attached that shows a fake section, row and even a seat number.
TickPick lets sellers obviously misrepresent parking passes sold and made to look like admission to event complete with fake "section and seat number". A good attorney should get on this for a $$$ lawsuit against TickPick. Parking pass was sold for $98.00 plus tax (near same price as actual tickets to event at time of purchase).
The Parking Pass tickets are sold on TickPick that look like admission to event tickets. The parking passes don't have anything that advertises it as parking and even has a FAKE section, row and even a "seat" number. If you try and get your money back they email respond with "there is no section for seats that exist in venue that matches what is on ticket so the parking pass is valid" and will NOT refund you. It is a scam and a trick. Also the parking pass tickets are priced near the same price as a actual event ticket so it looks valid and the parking pass is sent only 24 hours before event so you have to pay much more for a actual event ticket at that time. TickPick waits until you purchase a new ticket before responding to your email only customer service to let you know you won't get a refund for the obviously misrepresented parking pass. A good attorney should get on this for a $$$ lawsuit against TickPick. YOU can sell cheap parking passes with a fake section, row and seat and not advertise as a parking pass for same price as expensive admission to event and trick people and TICKPICK will let you get away with it.
Fake scam parking passes made to look like admission to event not advertised clearly as parking passes. TickPick = con artist Criminals.
If you know a attorney that can represent this case please contact me at *******@icloud.com

Although their website states: "Your tickets are 100% covered by TickPick's BuyerTrust Guarantee", they do NOT guarantee undelivered tickets. I received an email 4 days before the event that I would be receiving a "corresponding email" for the transfer of the tickets, however, I never received that email. When I called to ask where my tickets were, they do not know where they were sent. They kept telling me to look on the "Teams account manager Page". However, they could not explain how to get to that page or find the page. They kept telling me they have "proof" the seller transferred the tickets, but could not provide where they sent the them... Very, very frustrating experience!

Seller never sent tickets spent 3hrs on phone with customer service morning of the game with them telling me to keep wanting as they would take care of it. The game the actually started and their only response was they could reimburse me and could not even offer replacements, never will use again there is no buyer protection that they claim. Call finally ended with customer service hanging up on me with no resolution.