TickPickReviews 5,079

This site is a rip off and charges more than what the actual tickets are. What a scam smh. Please do your research before you give money away to sites like these.

I have bought hundreds of tickets for events from StubHub and vivid etc. tried TickPick. Tickets arrived 12 min before game time and had to use a secondary web site to get them. I was an hour away so asked to chancel 30 min prior. Unacceptable. Tickets should deliver when paid 5 hours previously before game. You can't conduct business 12 min before a big game. No customer service. DO NOT USE. Pay 10$ more for legitimate companies.

This is by the worst company to purchase tickets from. I used them to see k hart and forgot what a headache it was. Now I'm trying to get my tickets for Louis ck and have been on the phone for and hour trying to figure out a way to DL 2 tickets. I haven't been sent any links that were supposed to be sent weeks ago. You get your ticket via ticket master so you have to make a whole new account there. They also will not just let you do a paper ticket or simply let enter your confirmation # and BAM tickets! Of course they'll want your email for marketing, except I use a junk e-mail add. Maybe learn from the airlines on a downloadable ticket. I will never use these tickets platforms again.

TickPick is fine to purchase tickets but awful for the sale of a ticket. Their process is very complicated and means you probably will not get paid for a long time. They use Hyperwallet for payment and this is a poor partner and you will see an uphill battle to get paid. I prefer Stubhub or even Ticketmaster which is a low bar to beat!

This company has stopped paying sellers in the past month. Folks are getting no answers when contacting the company about where their money is or where it's been sent. I keep reaching out and get dead air. They better figure things out quick because no way they keep lid on this for much longer.

I searched for two tickets for the Vikings-Giants game on Friday 1/13/2023 and was charged for three tickets due to a flaw in how tickets are suggested on the website. I spoke to customer support multiple times and was told it was my error and my only resolution was to email and hope for a response from management. Sequence of events:

1. Identified two tickets to purchase (on mobile page) and completed checkout process. Hit the purchase button.
2. A modal page popped up telling me someone had purchased my tickets(why didn't it lock them?) and suggesting two other tickets in the same section. The price of the two tickets was within $2 of the original tickets, so I hit the accept button.
3. The modal closed and took me to the bottom of the checkout page with the purchase button active and no other information visible as the page was scrolled all the way down.
4. I hit the purchase button and was taken to the receipt page, which showed I had been charged for three tickets at a cost of nearly $200 more than what had been shown on the modal.
5. I immediately called customer service and was told that I would receive a callback either Friday afternoon or Saturday morning after they investigated the issue. I expressed urgency because the event was on Sunday and was told that is all they could do.
6. By Saturday afternoon I had not received a call back, so I called again. I was told the technical team was reviewing the logs and would get back to me at the latest on Sunday morning. I again expressed urgency, but was told we had to wait for the technical team.
7. No one got back to me on Sunday, so I accepted the tickets (there was no option to accept only 2 of the 3) and went to the game and used 2 tickets.
8. No callback on Monday.
9. I called customer support on Tuesday and was told that the technical team believed I had switched the quantity of tickets and the best they would do was to refund the seller fees on only the third ticket to my tickpick account. They also said "because I accepted the tickets", when the only reason I accepted the tickets was because they didn't respond when they said they would, so I had to to go to the game.
10. I asked to speak to management and was told that I needed to write them an email laying out exactly what happened. I pointed out that I'd already told people on the phone what happened 3 times and would prefer if they'd just let me talk to them or they give me a call. They said management doesn't take calls.
11. I was abruptly put on hold, which gave me a moment of optimism that I was getting somewhere only to have the rep come back and reiterate that I changed the quantity and it was my issue, so the only recourse was the credit for seller fees and to email management.

I ended the call and decided to write only my second review ever, due to how terrible the experience is. Stay away from TickPick. They're not much cheaper than the other major players and they don't seem as mature in their processes or systems.

I have spoken to several TickPick reps in all the time I have been using TickPick but I need to give a sincere Thank you to Alina for being the absolute most sincere, caring and Amazing Customer Service rep I could have gotten on the phone. Alina went above and beyond to help me with my ticket issues and took the initiative to solve my problem all together. TickPick should value Alina and hire more people like Alina who really care about the customer as she spend over 20 mins on the phone with me! Thank you Alina! You Rock!

If I could give TickPick a 0 star review I would. I am not one to write reviews on products I've used, but I have never been more frustrated with a ticket service (and that is saying something) and do not want anyone to fall into the same trap I did. I bought tickets for a concert this past fall and the day before the concert I attempted to transferred the tickets and the link did not work. I called countless times and received basically no help. I even just asked for a refund and they would not give it to me and kept telling me "the link is valid and the seller of the tickets is verified by the TickPick team". I then had to buy new tickets at the concert for nearly DOUBLE the price I had paid. I called the day after the concert and got the resonse that I should have reached out to the customer service team the day before hand (which I had SEVERAL times)... After talking to several customer service reps, I was denied any sort of refund because they "can not do anything about the process after the event has happened and blamed everything on ticket master... It was truly an unbelievable experience. I will NEVER EVER use TickPick again and am straight up pissed off by the experience I had and how I was treated.

We purchased tickets for The Nutcracker. When we presented our tickets at the venue they were not valid and we had to purchase tickets at the venue. TickPick is a scam. Do not purchase tickets from TickPick. There is no way to get a refund from them.

INVALID TICKETS for the event! I ordered front-row tickets two months in advance for an event. Received the tracking number right after ordering. Didn't ship until two days before the event so no time to spare. Once we get to the event, Ticketmaster tickets are scanned for entry and show "INVALID". They try scanning multiple times and won't work although they look real. Go to BOX Office and find out the person who originally bought them canceled them and got a refund. Complete Disaster for an exciting evening! TickPick Customer service is non-existent when you need them the most! Would never recommend or use them again! Stay away! Their guarantee says "make it right" by offering a refund. Not much good when it ruins your night!

I've been using TickPick for a few years now (both buying and selling). Prices can't be beat, and I'd never had any sort of issue with ticket delivery up until recently.

Long story short, I had tickets to a festival in Vegas. It was a two day fest, but both days were the same lineup, it was just to facilitate more people being able to attend. My ticket was for Saturday. Crazy windstorm hit, and Saturday was cancelled morning of. Naturally, I jumped on TickPick immediately and snagged Sunday tickets (no easy feat, and the prices were SKYROCKETING moment by moment because people knew us Saturday folks were already in Vegas panicking).

Waiting for my seller to transfer my Sunday tickets all day. Started to worry, so I called TickPick customer service. They looked into it and informed me that the seller could no longer fulfill the order, but not to worry, as they would replace them.

She hops on to take a look with me on the phone and says "oh wow...these are...REALLY expensive." Mind you, at this point, some of the tickets were nearing a grand, and I only spent $400 earlier.

They paid the difference. Literally hundreds of dollars. New seller got my tickets transfered over right away, and all was well.

I absolutely couldn't believe how above and beyond TickPick went for me. I literally won't buy tickets anywhere else.

Purchased 5 tickets in Sept for 11/13/22 concert. 2 Tickets showed up 24 hours before event but had difficulty transferring to ticketmaster as required. Phone call to get help and ask about the other 3 tickets which were promised to be delivered by midnight on 11/12/22. Next morning, no tickets. We were traveling 4 hours to concert city - stopped several times to check email and send emails to ask about the 3 tickets. Got to event city- the tickets were emailed 2 hours before event and seats were not consecutive. Two hours before the concert and didn't know if we were going to get the prepaid tickets! And then had to spend considerable time on the phone with customer service to get the tickets transferred to ticketmaster account. Had spent nearly $1000 on the 3 tickets and was not sure we would get admission to the concert. Was late to the concert as a result of this fiasco and still had non-consecutive seating for the party of 3. This was a first and last experience with tickpick. I cannot in good faith give a decent review.

So we actually came to the park with cheaper tickets.

After seeing that the tickets weren't at a good seat we purchased new tickets.

We get to these new seats and they are double booked! ( the tickets lady at the stadium confirmed it)

So we were stuck without seats- which we paid for.

I contacted tick-pick AT the game and then about 15 times after and they refuse to refund me or do anything else.

They claim unless we have full proof we can't do anything( isn't two set of tickets enough proof?)
And they said the tickets we bought were scanned by the entrance to try game- which isn't true since we didn't even have those tickets then)

So yeah the customer service they claim to have is non existent.
Would not risk buying again from them and wasting money.

Funny how you read the reviews and you only respond to the 5 star reviews. You never try to help the 1 or 2 star, even 3 star. Shows the lack of customer service from this company in trying to rectify and actually be on par with other companies. Maybe instead of just answering 5 star you make a point to rectify and show you value all customers.

Your tickets are not guaranteed to be where you planned on them to be located. They will bait and switch you and not show you the actual ticket until you purchase. Do not use!

This a third party who deals with induvial sellers. We purchased four tickets for the Kevin Hart show. The seller sent us a link to view our tickets. Thats didn't work so we called the customer support number, and they had to cancel my tickets to be able to resend them. They sent the tickets one hour into the show. Don't do business with them. No refunds, because they don't want to penalize the seller. Just a commission credit. So, I wasn't able to see the show.

I feel the app deceived me as I selected 3 tickets in the Filter. The options presented to me should have been for 3 tickets only, not 4 or 2 or something else. At checkout, I throught I was ordering 3 tickets, and I was charged for 4. When I tried to correct the mistake, Tickpick "tried", but the ticket "owner" said no. It would be one thing if it was a $50 or even a $100 ticket, but it was 4 tickets at $1400 each...

Most people don't interact with online ticket broker apps very often, and the customer experience when selecting tickets is extremely poor. Your technology team should add an "Are you sure" button that makes the purchase details more explicit, or traps the fact that the filter was selected as 3, while the selection said 4 - Better yet, there should be a warning, "You have selected a number of tickets that differs from your filter selection of 3". This has to be a common issue, and I think Tickpick's inability to influence / control the cancellation process destroys customer trust and future repeat business - it certainly has for me.

I hope this reached Tickpick's Co-CEOs Chris O'Brien and Brett Goldberg, and they help me get this corrected before Saturday's World Series Game 2.

I went to this site after buying tickets that had a hefty service charge on another site.

These guys claim 'no fees', but what they don't tell you is that their ticket prices are much higher than other sellers, even with the fees added on. Tickets I paid $165 (with fees) for appeared to be $400+ on tickpick (comparing tickets in in the same area of arena).