On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The pricing wasn't that bad and I'm glad that I got multiple emails clarifying the details behind the transaction. They make it very clear when you'll receive your tickets for the parking, and how.
I haven't used this in a while hopefully the tickets are at the box office at Kravis
😀👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
I'm a wheelchair user and couldn't figure out how to find ADA seating so just had to buy regular seats. Hopefully it'll all shake out when I get there! I'm lucky that I can use crutches a short distance and ascend/ descend stairs.
I bought tickets and now I have to give a review to stop them from bugging me about receiving the tickets.
Great experience and fast delivery of tickets. Very satisfied.
I was expecting to pay closer to $400 but came out to $504 live and learn. Too many extra fees for the average income person to afford tickets. It is not even in Chicago
Overpaid, should have paid more attention to what site I was on.
I felt like I had been scammed. I purchased 4 TX.@$119, and yet the total was $692.00! I was on the chat text for over an hour WITH a manager just to get a breakdown of the ticket fees which were$216. I had to ask 4 times before the manager finally sent it to me. These fees were not revealed to me before payment. Eventually after asking 4 times, I was told that I could not get a refund. I later read more reviews of your site which included MANY negative reviews. I could never get a way to get any sort of refund. I will never use your site again and discourage friends from using it.
I don't like the fact that i cannot get my tickets when I purchased them. I literally have to wait 5 months for them. I will not be using this site again. What I could of paid 100.00 less on another site and got my tickets that day for the same as what I got here was not worth it.
Wonderful experience purchasing the tickets. Super easy. Will do it again.
I feel that I was railroaded into overpaying for my tickets. I contacted customer service to request early delivery of the tickets so that I would have time to sell them prior to the event but was denied that option. Due to this experience, I will not purchase tickets from Tickets On Sale in the future.
There wasn't any problem with my purchase! Thank you for following up with our next concert experience!
3 stars, because of this. Here's your 50 characters so you stop bothering me...
Seems flawless. Thank you Timely updates and instructions appreciated
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members