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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy and low additional fees. So far process has been easy. Now just waiting for seller to send link for tickets
I bought two tickets at $25 face value charge me $166 bucks you guys are $#*!ing rip-off $#*!ers
First time very satisfied! But this survey isn't necessary in my opinion
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Easy buying process. Electronic tickets are supposed to be delivered before the concert:
Easy yo access; however I thought the Fees were a little too high
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High fees! Fees were 1/3 of the total cost of the tickets. Makes me want to skip live events. For a digital delivery, that is ridiculous. Door dash fees are a fraction of that for a human to deliver food.
It is quick and easy. The process was great. The download process was easy also.
Decided to get tickets. Easy to find tickets and seats on website. Don't necessarily like the fees though.
Good experience. Easy to navigate website. No trouble purchasing tickets.
I paid for my tickets for an August show, and the transaction went through on my credit card, but I still have yet to receive my tickets. Shortly after I made the purchase, I received a phone call from someone asking me if I would consider changing seats. I feel this in not professional to ask someone this. I purchased 8 tickets for my friends and we chose the seats we wanted. It wouldn't be easy to switch 8 seats.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members