On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was easy through the whole process and the communication was flawless
I tried for 2 hours to purchase tickets, was repeatedly denied and told I was fraudulent- despite never having been told this ever before. So I continued trying and the sale finally went through. On a good note, I received my tickets only 3 days later!
Didn't order from this website was ordering from Ticketmaster the change was deceptive and cost me more money
Why do I have to give you a review AND pay a $60!ticket charge?
I asked to cancel my order and it was never confirmed. They left me hanging so I'll have to wait and see if I get a refund or if they send the tickets.
Everything was well and so was the service, it was clean and nice.
Thank you so much very easy. Got my tickets and downloaded easy.
It cost me about an extra $60 per ticket using your site. I wasn't shown the total price until after the buy transaction was submitted. I thought Ticketmaster charging about $20 per ticket was too high but you are even higher! It's a show I really want to see but the cost wasn't as expected. It's a good thing I'm close in the 5th row to ease the financial pain. Other than that I thought your site was good and easy to use.
StopStopStopStopStopStopStopStopStopStopStopStopStopStopStopStopStopStop
I've never ordered through this site, but am only think it was a good experience if I had
The experience was pretty good. Would have been nice to allow tickets to be put in Apple Wallet. I made a screen icon with the link to the tickets. Gotta remember I did that 6 weeks from now.
Quick and easy. Downloadable tickets sent within minutes of purchase
Fast easy. Exactly what you need when buying rickets.reliable and trustworthy
So easy and quick. I think it is so easy to purchase tickets through this app.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members