On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was easy to deal with your company. It was a positive experience!
Why are you asking me to "confirm" my purchase when what you are really trying to do is to get me to is answer this customer satisfaction survey. That tells me you really didn't need me to do this!
I'm glad I got the tickets so quickly however my ticket price went from $60 before taxes to $87 after. I didn't see this in plain view before clicking submit. It was shocking to see my email confirmation with that much higher of a price than I expected it to be. Would be nice if that was in plain view before purchasing.
It was my fault I clicked on this and now the real website to get tickets. They were $30 more for each ticket.
In looking into purchasing tickets for the event(s), I found the overview and steps to be good and helpful in finding the best-fitting seat(s) for a good price in the end process.
I was not given the option of choosing my own sears. I would like that option
The service fee was outrageous, a price gauge. And nothing said these prices were in US dollars until check out, so I felt duped—terrible injustice to the performing arts. Only the rich can attend and that is a tragedy.
Good experience so far. Haven't gotten my tickets yet but all is going well so far
Not easy to access tickets, emails missing and still have not received my tickets.
Ticket's didn't get transferred on the date specified, so I contacted customer service and they got the tickets transferred in less than 30 minutes.
Very vague and a lot of trust based on receiving nothing until the day before event
Prices are high as is service charge us ridiculous
Reasonably priced considering the options. Still waiting on my tickets though
First time using your site. I ordered orchestra tickets which were perfectly located. However, when I received the mobile tickets, they had been upgraded to an even better location.
Getting tickets to a sold out venue was worth the extra fees but being upgraded was beyond expectations.
Perfect no issues so far all has went well, decent prices no problems at gate
This company is fraudulent doesn't give provide an itemized list of fees. Increased tickets by $100/each. I thought I was on Ticket Master. I will never use this company again. My tickets were $400 more than what they would have been from Ticketmaster.
Fast and easy. The website was easy to work thru the questions and get to the bottom and see the price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members