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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm very excited about my concert! It was easy to do through your website
My tickets have been ordered and confirmed. The purchasing experience was fairly simple.
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Your fees are ridiculously high.
And after my order was confirmed I was informed that I may not get the seat that I had selected.
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I had a great experience in purchasing my tickets from this website. It was very easy to navigate, and use. I got my tickets within the same day! I look forward to attending the baseball training event. Go Padres!
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The only thing I will say that IS good is it is user friendly. What I am made about is there wasn't an option (I was aware of the other option) I bought tickets online. $40 per ticket for 1 day! When I checked out $113 LATER! How is it that there is THAT many fees? This was to see my own nephew to compete for state. There should've been some sort of notice that I had the option to buy at the door for WAY less, $20 tickets. It's just such a rip off without giving the consumer the full information. Also, if you don't get a parking pass WHEN you buy your ticket. You won't be able to park. Apparently, you can't pay to park day of either. You NEED to "RESERVE" a spot. That was not made clear on your site either. It's is just so frustrating on a single mom income where I am trying to stretch my dollar in this ALREADY inflated economy. You need to do better.
I am writing to express my disappointment with my recent experience on your website. When I purchased tickets for a concert in Toronto, I was not aware that the ticket prices were listed in US dollars (USD) rather than Canadian dollars (CAD). This was not clearly indicated, and as a result, I was charged more than expected. The lack of transparency regarding the currency made my purchasing experience frustrating and misleading.
Additionally, I was surprised to learn that your website does not offer a refund policy for tickets. This lack of flexibility is concerning, as I believe customers should have the option to cancel or return tickets in certain situations.
I kindly ask that you improve the clarity of your pricing and consider implementing a more customer-friendly refund policy to ensure a better experience for your users.
Thank you for your attention to this matter. I look forward to your response.
Sincerely,
Abdorreza
*******@yahoo.com
Fairly easy and understandable for an individual like me that is not very tech savvy.
Not sure yet, still do not have tickets nor do I know how they are going to be delivered…
Good website, easy to navigate. I will use this site again in future.
We purchased tickets and the night of the event the tickets were actually not good.
My experience was great. Employee was very nice & understanding.
Ticket transfer hastened within minutes and added to my Ticketmaster account.
Purchased tickets in a timely fashion with no annoying delays. Received confirmation quickly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members