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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had to register in a separate site to download the tickets and all that involved.
Thank you for my purchase, everything went smoothly, I was concerned about not receiving them but they were to quick to respond and help me out!
The experience that I had with this website was very good, it was easy to use!
Don't like paying USD for Canadian venue with Canadian performers. It also wasn't clear that I was purchasing from resale site and tickets were ridiculously overpriced. Site needs to be identified as resale site.
Very easy and the email communication was excellent. Great experience.
The game was fantastic but after looking around it turns out I paid way too much for the tickets I bought. Honestly about twice as much as I should have according to other sites.
I wasn't sure how I could receive my tickets, so I messaged them and they promptly replied with the info I needed
Very fast and no grey areas simple to do and got tickets right away
It was a straight forward transaction as I would expect this to be.
One suggestion would be to see the tickets purchased before transfer. I did not know when I purchased 2 tickets if they were actually next to each other until they were transferred.
I rushed to buy in-demand tickets, which led me to purchase on TicketsOnSale. I then read online horrifying reviews of TicketsOnSale, and I'm very concerned I got scammed and will not be recieving the tickets i bought, with no recourse to refund. All TBD, fingers crossed.
This was a very simple and straightforward process!
I'll use it again!
Excellent! Smooth and attentive. Very comfortable. Looking forward to completing the process.
I got my tickets and downloaded them all ok but I keep receiving emails from you all and I think you're just looking for me to give a review so here you go...
I purchased my parking ticket at 9.00 for a event that began at 7:30. I didn't receive the ticket until 6:58. I spoke with customer service like 5 times trying to get a update but all I was told was to be patient. Waiting all day not knowing what was going on and then receiving the ticket so close to event time was awful. I think I should get a refund honestly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members