On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I received the tickets in a timely manner, it would help if I knew title or date of event
User-friendly site and convenient to use. The tickets were available in a timely manner.
Received the tickets promptly! Though paid a lot more than the $40 face value!
$50 service fee? $#*! like this is what makes life a little bit worse for everyone. And $8 for "delivery"? Delivery to where? It costs you $7 to send an email?
So far so good never done before hope it works because it's costly
On the mobile app I could pick the exact seats, yet on the web app through the computer it just listed the section and rows, I could not pick an aisle set of seats like I would have prefered.
A little bit confused. I have not received my tickets yet. They were supposed to be emailed.b
Easy to maneuver the site. It was a great experience and i will use it again.
This process was very easy to Understand. Directions were quick & easy thankyou
I haven't received my parking ticket yet and the game is in 3 days.
Quick and easy but man the service fees add up quite fast….
I thought I was ordering tickets directly through AXS, but am getting updates through this site instead. I spent a lot of money on these tickets and have yet to receive them electronically. I am worried I got scammed. I do not want to wait until 3 days prior to the event to receive the tickets. I want them in my possession now as my payment has already gone through.
Stop emailing me over and over again, tickets purchased, downloaded to my phone and cc billed. Please stop asking
Paid over double what i could have got the same tickets from Ticketmaster. Was redirected to your site when I Googled Ticketmaster and purchased these by mistake. Tried to cancel immediately when I realized I was not on the actual Ticketmaster site and was told that there were no refunds or cancellations. Misleading at best.
Will never use this site to purchase any ticket ever again.
Easy to use, no issues with purchasing. Email confirmation was sent right away.
Lengthy. Time consuming. Mind numbing. Don't really understand your system
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members