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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Overall much better then tick master or stub hub
Fast service and good follow up communications
Still need to download the app
Easiest eay to buy tickets for events like this. 10/10 recommend the site
They make it very easy to purchase tickets. It was a good experience.
Ok; a bit rushed at last minute. I needed help with how to get a presale code.
Very new at getting tickets on line. Took me a long time to understand the process. Was able to understand eventually.
It would be nice to get tickets right away.
There would be less emails and steps that way.
Fast and easy to get tickets. I really appreciate the trip insurance.
Haven't gotten my tickets yet there a little expensive for a first concert experience
I'm nervous about actually receiving tickets. I read horrible reviews on this company after the purchase. The fees were out of control and did not show up until I officially purchased. Overall, I hope I get these tickets and will be sure to not use this service moving forward.
Why am i being forced to do a review? Your score dropped bc of that. Also why are you selling canadian shows for canadian artists with american money? Never using again.
Good service and friendly attention. The service was fast and without any complications.
The process was very easy. I would not mind doing it again or recommending it to others.
Didn't realize I was buying resale tickets and not receiving them straight away
The price was double the face value, which was more than I expected, but the fees were the same as the face value also, making the final cost 3X the cost of the ticket. These fees weren't disclosed at any point prior to the final purchase. No way I would have bought the tickets had I been aware of the exorbitant fees.
I had to jump through hoops to get my tickets, too many different apps to get the tickets,
Charges are very high and you don't receive your tickets until almost the day of the event.
I don't often buy tickets but was just scrolling and saw the advertisement for the Chris Tomblin concert. I have always wanted to go to one of his concerts so I decided to buy the tickets. The experience was quick and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members