On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast and efficient, got my tickets early and super easy process
It was made easy and I hope redeeming is as simple and looking forward to a great show
This was the worst experience in buying tickets online. The amount that was taken from me at the bank exceeded the amount indicated in the order by about 60 ѕ
Helpful and fun, it was easy to follow the prompts. Enough time was given.
The tickets I purchased were almost 3 times the cost of buying them direct. Unfortunately I did not realize that until after the purchase was complete and I was not able to cancel the order.
Efficient and easy and I received my tickets prior to the date I was promised. I would use this service.
I'm giving this 3 stars because while I appreciate being able to purchase digital tickets, I hate the fact that I received several emails that the tickets were on the way (why not just send 1 email with the actual tickets?). And secondly, if not most importantly, I hate the fact that they send you an email to download your tickets, but it directs you to an app to download them. Of course, you have to download the app if you don't already have it installed. I understand companies want app users, but making people jump through several hoops of emails is highly annoying and does NOT make these process seemless.
I bought tickets and got them, nuff said. Okay since there is a character limit, it was good.
What is the confirmation email? The same email I click in? I don't see a different email that resembles a confirmation email. I don't know how I will receive my digital tickets. What if something goes wrong
Expensive and still no tickets. Read carefully before buying
I bought tickets, so now I have them.
I'm not really sure what else I'm supposed to say.
I received my tickets so there was no problem there but the process after was very confusing
Fast. Easy. Prices including all fees was not disclosed before I hit the purchase button.
It was efficient and easy to use. Even tough they had fees for using tickets online higher than some other sites it was nice and easy to pick and receive my tickets
This company has deceptive practices to make their site look like the official site for the venue! Once you select t your seats you see one charge and the when you go to finish the transaction exorbitant fees show up. To top it off, when I purchase my tickets they didn't even have them!
The same day after purchasing my tickets, I received an email stating that they were no longer available and spent an hour of my time first calling and then text chatting for consumer assistance. As a result I then was informed to wait for another email two days before showtime to receive another email and if not to call back for further assistance. Not a finely tuned system at all
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members