On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I used this website by mistake and naivety. I was charged outrageously expensive costs for the ticket themselves (more than twice what I would have paid directly if I had used the venue site), for taxes (already paid in Canada and that I had to pay extra for the US), for USD to CAD change rate and for service. I tried to cancel my order immediately or, at least, to get partial refund, unsuccessfully.
Great place for you to buy your rodeo tickets, some of my family has got tickets as well.
It was easy to purchase and obtain your tickets with this website. I would use it again.
I would not recommend purchasing tickets through this service. I accidentally purchased incorrect tickets and immediately called customer service to cancel the order and they refused to do so.
Very quick and easy checkout process received my confirmation email shortly after purchase
Easy to buy the tickets and there was no difficulty on searching where I wanted to be seated
I clearly wasn't paying attention when I used this website. Something must be done to prevent this gouging.
It was quick and easy, I'm getting these tickets for my dad, this is what he wanted to do for his birthday.
Fine Experience from start to finish. No issues at all
I love Blake Shelton!
I did not expect an email. I expected a physical delivery. Now I don't know where I stand.
I've been asked twice if I received the confirmation email. I have no idea when or if I am receiving the actual tickets. I'm worried something is going to happen and I will be SOL
Everything was super easy. The purchasing of the tickets were easy. However there's so many ads now after purchasing.
Customer Service was very helpful. I had questions about transferring the tickets to another email and Customer Service was patient, as well as helpful.
A 66.00 dollar ticket with your fee became 90.00. Unacceptable I probably won't be using the service again. The service fee and tax for something non personal and totally electronic that I completed online is far too much.
I thought I was buying tickets directly from AXS. I didn't notice I was on TicketsOnSale until I submitted the payment. I got a confirmation that I made the purchase, but I do not possess the tickets yet.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members