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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great transaction. Easy to use. Was able to get the exact tickets I wanted
Smooth, easy, efficient I would certainly use this service again when purchasing tickets
The process of ordering and receiving tickets was Quick and easy process
Misleading direction. Was charged USD to see a concert in Canada where I reside.
Called to have the difference refunded or canceled. Nope not an option. I will never use site again and give the worst review. Horrible policies in place.
I hard time purchasing two tickets. Links not working, unclear directions on how to complete purchase. Unclear directlions on how to download tix or where to store them. Still don't know if they are downloaded and in the correct place. Very convoluted process/experience.
I thought the service was good and helpful. Got the confirmation email.
No trouble booking our tickets or receiving them. All digital which is nice.
I have received the tickets on my phone, just need to make sure they work when I go to the game.
It was easy to use the site, but the listing did not show the specific seats at House of Blues, just the Section and then I got the seat number following the purchase. Other than that, the site was easy to use.
Good layout for options of seating. The ticket download to my phone is a bit a little confusing though. I guess I'm not able to download them until later. Overall a good experience.
Great experience very easy to navigate. I had no issues I would do it again
It was easy and fast to obtain my tickets. I will do it again when I'm purchasing for Amy event in my city.
Fees are very high and not disclosed until you are paying the bill. Fees are never given in an itemized fashion. We paid over $50 in fees per ticket.
I was advised that I won't get the ticket until the day before the game and that makes me nervous
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members