On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It would not let me purchase tickets with my computer. I had to use my phone. My payment information wouldn't go through
Purchasing the tickets was fast and efficient. Receiving them was just as quick as the purchasing them.
It was my first time using the service and I everything went great. Thanks for a flawless experience.
Great can't wait to go. But will go through ticket master for any other concert tickets
So far so good. I'm now trying to figure out where my tickets are at and where they will be the day of the show.
Saw the ad on Facebook. Ordered tickets i got them in a couple weeks.
This is the first time I used your service. A little confusing and I wasn't aware of the final cost.
Seamless and positive experience. Pleasantly surprised at the lower pricing for a show we really enjoyed. Thanks!
It was very quick and easy and I would recommend again good job
Good service expected! When in a service business it's good to do it right!
It was all very self explanatory and very clear! The only thing I don't love per se is the timeliness in which my tickets will be transferred. It just makes me worried I won't have them until two days before the concert itself. Other than that, exceptional!
I was able to purchase my tickets and accept them easily. Thank you for allowing me to have a smooth experience and get what I need for my fiance birthday.
I paid 3 times the cost so I won't do that again it was only 10 in person
I got the link straight to my email I think and it tells you in detail what you need to do
Seat selection was easy. But the selection was misleading making my purchase more expensive than it needed to be
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members