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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy transaction. Quick.to find seats and purchase quickly.
The selection process was simple enough and found good seats. Price for each seat was listed at $129.00. I purchased 2 tickets and was a bit surprised when the total cost came to $350. Having been to the Alabama theater and purchasing best seats available, I don't remember how much the tickets were but I am pretty sure I paid less for 4 tickets.
It was unclear what the various row options were, kind of confusing
The seat selection was difficult to use, having to select "view these " on a pop up then scroll a list off to the opposite side feels disconnected.
Every other website delivers your tickets instantly and this one says they will be delivered electronically before the date of the con set but no other timeline than that. It's very confusing and I probably won't use it again.
First time using their service, and I kinda feel like I may be getting scammed. I thought I was purchasing tickets from the actual venue and somehow I ended up with this service. The tickets were ordered more than 2 months out, and my email confirmation said I should have them by a day before the show. I'm still hoping this is legit, but they took my $$ almost instantly and I have to wait 8 weeks to see my digital ticket. Doesn't seem normal. I'll update this when I get my tickets
Not clear on who you are when I thought I was dealing directly with the box office for the venue
The experience was fine. I don't wanna give her a review. This is ridiculous.
What experience I did everything online. This survey is dumb
Ok not great. Too much in fees. Generally good service but was surprised by fees.
No way to speak to someone or cancel, even within seconds of purchase
The service fees were more than one-third the price of the actual ticket. That is outrageous and will prevent me from ever using your service again.
Easy to find tickets and quick responses to activate my ticket.
Very troublesome, many days & still have no ticket; also request on confirmation is ambiguous -- did I get confirmation? Is that order confirmation or ticket
Not a good experience so far! Longest I've ever had to wait for my tickets after paying in full a week ago. First experience with tickets on sale and most likely also the last!
I received the email confirming that I made the order shortly after ordering
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members