On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It made me create a paypal account instead of paying with my card quickly. Not convenient. Thanks.
I'm anxious that my tickets aren't in my possession yet. Not being emailed until the day prior to the event. I would rather get my QR code at the time closer to my purchase instead of being stressed that tickets may not arrive.
It was very easy for me to order my tickets because it showed me the section that I would be sitting in and the price of the tickets.
It was amazing and easy. I actually recommended it to a friend. She also bought tickets
Smooth with no errors and the communication emails were helpful
Fees are unfairly high
Fees are unfairly high
Fees are unfairly high
Easy transaction. Received confirmation email within a day
I've bought tickets from Ticketmaster before so I was a little skeptical about third party sale but everything was great
Good………………………………………………………………………………………………………………………!
So far so good. When I receive my tickets I could probably have more to say about my experience. Hopefully, I will receive them soon! Thanks, Erik Turner.
It was easy and simple to purchase my tickets and the confirmation came in on time. Yes I would use this process again.
Simple but worrisome at the beginning. A little iffy on when or if you're tickets was going to arrive after you paid for them.
I just wanted some tickets and got them thank you. I hate doing reviews.
Fast and easy.love the app. Would highly recommend thank s
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members