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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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You keep saying I have the instructions in my inbox, I have reviewed every email from this company and I still cannot find what to do. In the future I will not do this again.
Please explain more on how to download the ticket or have a link set up to my exact ticket so it's easy to obtain. Thank you
Me dice que debo confirmar pero no sé qué o sea si me
Llegó un correo de confirmación espero sea ese
I received a very quick response/confirmation of my purchase, however with the confirmation I would have expected my tickets. Instead, the confirmation said I would receive my tickets by March 21st, the day before the concert. That concerns me a bit.
The process seemed easy enough to work through and get what I needed.
Easy to order, though I wish I had realized the tickets were priced in USD (even though the show is in Canada.) With the exchange rate, taxes, and the"delivery fees" to send an email ticket, the price went up from 21 to almost 50 per seat.
Effortless to order, receive and download the tickets. The was a great process considering I only ordered the tickets the day before the show.
Order process was fine. After I paid the website returned to the shopping cart.
I requested mybtickets to be emailed. All I have is an order receipt. And no tickets. I need specifics. Will they be emailed? When can I expect them?
Never saw an itemized statement. Site defaulted immediately to the charge confirmation. I would NEVER have agreed to a 100+ service fee.
Still waiting to find out when I'm going to receive the tickets
I used this website thinking it was Ticketmaster, but it's some reseller website that jacks up the prices on crappy tickets you could get for way less going through the vendor. They also charged me in USD without telling me and the tickets ended up being almost $200 more expensive. And I won't even get the tickets until the day before the event. Don't use this site!
Service charge got me by surprise. But Overall was an easy process
Can't really describe as I'm asked to give a review but would really like to wait until I have the tickets to ensure all goes smoothly
Not sure how to download tickets to my phone for entry to event.
Was able to download my tickets into my phone wallet the same day of purchase, giving me peace of mind so I can get excited for the event!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members